Autohaus on Edens - Service Center

Everyone was amazing. Rob in the parts department was able to identify a rarely know part and get it in for me. Prem was amazing working with both myself and a 3rd party vendor to coordinate a flawless e able to identify a rarely know part and get it in for me. Prem was amazing working with both myself and a 3rd party vendor to coordinate a flawless execution. I couldn’t be happier with my experience. More

Service performed professionally and when it was determined that more time was needed than originally estimated I was provided a loaner car in order to get to another appointment I had on my calen determined that more time was needed than originally estimated I was provided a loaner car in order to get to another appointment I had on my calendar. Appreciated the courtesy and communication by service manager (Tom ) More

Excellent customer service. Prem once again was awesome. He knew exactly what needs to be done. Had a loaner ready and kept everything safe and clean during this crazy pandemic. They even had my car cleane He knew exactly what needs to be done. Had a loaner ready and kept everything safe and clean during this crazy pandemic. They even had my car cleaned and ready for me. More

Gloves They took a box of nitrl gloves from the trunk of my vehicle. Not good. I expect a Mercedes dealership to be honest. The gloves have a value of $50 bu They took a box of nitrl gloves from the trunk of my vehicle. Not good. I expect a Mercedes dealership to be honest. The gloves have a value of $50 but it is not the cost but the difficulty in getting them. They came from my husband’s dental clinic. More

Annual vehicle service I have had my service done at AutoHaus since we bought the vehicle in 2006 and for most of that time Eddie Garcia has been the service rep and done an I have had my service done at AutoHaus since we bought the vehicle in 2006 and for most of that time Eddie Garcia has been the service rep and done an excellent job but I thought this time the level of service was not as good as in the past. I decided to use Auto Haus for recommended tire replacement since I had the vehicle in for annual service and they gave me a loaner to use. ( For many years, I used other services for tire replacement because Auto Haus did not offer this service.) I probably should have used COSCO since they were significantly cheaper and were able to get the job done in one day where Auto Haus had to order the tires and then there was an additional delay when the tires had to go through the alignment process. In addition, when the vehicle was finally ready and I picked it up and drove away the "check engine" light went on and I had to bring it back twice for this problem and it never was fixed; although Eddie told me that it was probably due to the engine oil being dirty when it was changed which set off the sensor. He told me that I should drive the vehicle for 30 days before I bring it back so I hope he is right since I don't want to go through the added expense and inconvenience of having to bring it back to change out the sensor. It would seem to me that this problem could have been avoided had the mechanic been more careful when changing the oil but I am no mechanic and have to rely on the quality of work done in the shop. More

Excellent! I was able to make an appointment right away. I waited for my car in their comfortable waiting area and car was ready when they said it would be. I was able to make an appointment right away. I waited for my car in their comfortable waiting area and car was ready when they said it would be. More

Ken (service manager) is fantastic. I took my car in for a B service and a trans & brake fluid service. Ken and his master technician were very accommodating and took the time to thoroug I took my car in for a B service and a trans & brake fluid service. Ken and his master technician were very accommodating and took the time to thoroughly answer my questions. I am very particular about my cars and this one in particular. They did everything I asked and exceeded my expectations. I will definitely be taking all of my MB's to Autohaus of Edens from here on out. Thanks again. More

The dealership is efficient and consistently able to help me in a timely manner. I appreciate my service manager- Tom Lood- who takes very good care of me! me in a timely manner. I appreciate my service manager- Tom Lood- who takes very good care of me! More

Timely, polite and resolved the issue to my satisfaction Excellent customer service. Provided loaner car while part being delivered. No questions asked. Friendly courteous and timely. Called with assessment Excellent customer service. Provided loaner car while part being delivered. No questions asked. Friendly courteous and timely. Called with assessment diagnostics and explained car concerns. Professionalism everywhere. More

Terry and the Cindi who gets your loaner car are wonderful .Excellent customer service skills!! How refreshing to have employees that work like owners . Love them wonderful .Excellent customer service skills!! How refreshing to have employees that work like owners . Love them More