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2,382 Reviews of Autohaus on Edens - Service Center
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April 22, 2025
I continue to be impressed with the consultative process Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is don Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is done within a prescribed amount of time! More
by DENNIS.REMKE
Verified Customer
April 19, 2025
They have great service from the minute you drive in until you pick up the car. until you pick up the car. More
by NCOHEN0
April 16, 2025
The entire experience was extremely simple and every single person I worked with was extremely helpful single person I worked with was extremely helpful More
by SHOBHA.B.PAI
April 15, 2025
My wife has brought my car to Autohaus on Edens several times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or "critical"--only to later find out from independent mechanics that many of these repairs are completely unnecessary. This isn't a one-off issue. It's happened multiple times, where items flagged as immediate concerns--such as newer tires, a suggested broken windshield wiper fluid system, etc.--were confirmed to be in good working order by trusted, certified professionals elsewhere. It feels less like a genuine diagnostic process and more like an attempt to upsell services I don't need. As a long-time Mercedes owner, I expect honesty and transparency from a dealership and the brand in general. Unfortunately, our experience here has left me questioning the integrity of their service department and why Mercedes would accept dealership behaviors like this. I strongly urge other customers to seek a second opinion before authorizing repairs. More
by ConcernedMBS
Employees Worked With
April 15, 2025
Costumeer service very helpful, patient with Costumers , always ready to help , was happy with my service always ready to help , was happy with my service More
by MAXELAN
April 12, 2025
All the services we requested were done properly and we were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued custom were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued customer. More
by LEE.ZAR
Employees Worked With
April 11, 2025
Ed Garcia is. Terrific always goes above and beyond. Excellent people skills. And product knowledge Terrific always goes above and beyond. Excellent people skills. And product knowledge More
by P.ANDJELKOVICH
Employees Worked With
April 08, 2025
Brought the car in after agreed on the quoted price, but they wanted more money for the same service. I had to pay more than the quoted price. Mistake happens. I get it, but they should honor the quoted pri they wanted more money for the same service. I had to pay more than the quoted price. Mistake happens. I get it, but they should honor the quoted price. More
by kenngo10101
April 07, 2025
Ryan is great! Best service in Illinois hands down! Wouldn’t take it anywhere else. Best service in Illinois hands down! Wouldn’t take it anywhere else. More
by SCHLOSS316
Employees Worked With
April 02, 2025
Great job nice people special Tom Lood thanks to him for take care about me take care about me More
by Hajvaz15
