
Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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The service department is excellent, My service manager, Ed explained everything to me that was to b done arranged a loaner, which I appreciate the dealership doing & the car was spotless upon giving it bac Ed explained everything to me that was to b done arranged a loaner, which I appreciate the dealership doing & the car was spotless upon giving it back to me when it was done More
They were able to get my car in for service within a day of calling them (with a loaner), identified the problem quickly and everything was repaired satisfactorily under warranty. Overall, great experience of calling them (with a loaner), identified the problem quickly and everything was repaired satisfactorily under warranty. Overall, great experience and fantastic customer service More
Been with this dealership since late "80s . They are simply the best in all aspects. Kevin Abraham exceeded my expectations . Excellent customer service . He knows his stuff , very professiona They are simply the best in all aspects. Kevin Abraham exceeded my expectations . Excellent customer service . He knows his stuff , very professional , and cares even after the sale , Good follow through . Nothing sis left unanswered , Always with a prompt reply . He is someone with the making of a future leader . Hope he will be recognize in the future .Same thing with Rick Pena , I recognized his talent a long time ago . He is still the same , never changed , the best in what he does.always w/ good follow through as well . Thank you, Alicia More
Terrible experience, dealership demonstrated no loyalty in their dealings with us, the customer; sold the vehicle out from under us as we were discussing wire transfer details. Bob and Nick are the definit in their dealings with us, the customer; sold the vehicle out from under us as we were discussing wire transfer details. Bob and Nick are the definition of a “car salesman” and therefore should not hold a manger or consultant title. More
Dealership don t offer good interest as well as they don t offer great warranty program but overall Kevin service is exceptional t offer great warranty program but overall Kevin service is exceptional More
Great service, timely communication regarding what was done and what needed repairs. Was quick to provide a loaner the same day! Only would like more coupons for different services like that other dealers done and what needed repairs. Was quick to provide a loaner the same day! Only would like more coupons for different services like that other dealerships… thank you! More
Every time we visit the service department, according to the technician, it requires an extensive amount of service. Other dealers do not agree with this. The last time we had to tow it in, because it woul the technician, it requires an extensive amount of service. Other dealers do not agree with this. The last time we had to tow it in, because it would not start. The service tech told us it needed new spark plugs and a computer software upgrade. We paid over $1,000 for this work. I came to pick up the car, and it would not start despite the $1,000 repair. We had another dealer fix the oxygen sensors and air flow control. That did it, HOWEVER, despite their 'tune-up' the car still runs rough. We are trying to have the service manager address this, but to date, we have not had him call us so we can discuss this car. More
Really great service! Loaner cars are really nice! Ken Dunaway and Eddie Garcia provide great friendly service! Loaner cars are really nice! Ken Dunaway and Eddie Garcia provide great friendly service! More