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Autohaus on Edens
Northbrook, IL
3,167 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,167 reviews
November 26, 2018
Scheduled Service Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilitie Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilities are clean and friendly. More
by Ralph
Verified CustomerEmployees Worked With
November 24, 2018
Easiest car buying experience It took us about 3 hours from very first conversation with Adrian via SMS to get new car. When we came to the dealership, Adrian already waited for us It took us about 3 hours from very first conversation with Adrian via SMS to get new car. When we came to the dealership, Adrian already waited for us in the car to do a test drive. He explained everything and when we decided to buy this car, it took less than an hour to finish paperwork. Great experience! Very happy with my new car! More
by vz
Employees Worked With
Adrian Botis
November 24, 2018
Best experience ever! The process was painless and the pricing negotiation was even better. Autohaus delivers a superior customer experience! I highly recommend Autohaus fo The process was painless and the pricing negotiation was even better. Autohaus delivers a superior customer experience! I highly recommend Autohaus for service and sales. More
by KAREN.BURNS
Employees Worked With
Other Employees :
Nick Gioulos, Nahrain Abraham, Mike Mesic
November 23, 2018
Great experience, super easy Easiest car buying experience we’ve ever had. We were in and out in an hour. Got a great deal, our sales guy, Adrian, was fantastic - very accommodati Easiest car buying experience we’ve ever had. We were in and out in an hour. Got a great deal, our sales guy, Adrian, was fantastic - very accommodating, friendly, and not salesy at all. More
by BFreeSRT
Employees Worked With
Adrian Botis
November 23, 2018
great service I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, More
by jgg
Employees Worked With
November 23, 2018
Thank You Eddie Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husba Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husband took care of getting my car serviced. With Eddie's help, he left very satisfied. More
by GRE8ART
Employees Worked With
November 23, 2018
forward collison system does not work Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my 2018 C300 a one star rating. very nice car but safety options I ordered do not function. The service manager has been very cooperative but has no way to repair these issues. In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and distronic I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking. In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 ‘ away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash. The MB manual states: “if active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” they are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on MANY $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation. More
by unhappy new MB owner
Employees Worked With
November 21, 2018
Personalized service We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient. More
by Doc72
Employees Worked With
November 21, 2018
terrible service autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car ( autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car (Confirmation Code:X05KWEL38X), I took time off from work and arrived to the dealership "autohouse on edens", but as it appeared the loaner car is unavailable and suggest to arrive in 5 days one more time. I have no opportunity to ask for leave from work every week to make service to the car. for the last 3 years I bought in autohaus on edens 2 new cars (~$70k of each), but on it stop!!! they will not receive my business anymore More
by kramerandrey
Employees Worked With
November 19, 2018
service Excellent service experience fromEddie Garcia Matthew my technician and all the porters in the loaner department.Wishing everyone a very Happy Thanks Excellent service experience fromEddie Garcia Matthew my technician and all the porters in the loaner department.Wishing everyone a very Happy Thanksgiving holiday!Sincerely,Harry Stojentin. More
by HARRYROCKET88
