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Autohaus on Edens
Northbrook, IL
3,172 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,172 reviews
April 01, 2019
3 visits to fix same issue, almost 1 month in the shop In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eve In past, excellent, and still in general trust. 3 visits to fix same issue, almost 1 month total in the shop to fix shudder/ vibration on turning. Eventually transmission replaced. Apparently alot of time to get Mercedes to accept their own extended warranty! On last visit, had routine maintenance (service A) performed. The rear tires were underinflated and the tire warning lights went on as I drove home! More
by no name
Verified CustomerEmployees Worked With
March 29, 2019
Thank you I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip to have my service done there. Tom initially didn’t think he could fulfill my service appt but then was able to do so and more. I appreciate all the help in taking care of the items needed. More
by HEALTHIERGREEN
March 28, 2019
Appreciation for service personnel Ed done an excellent in a very professional manner. The car was ready as scheduled. The technician called advised what needs to be done in addition to Ed done an excellent in a very professional manner. The car was ready as scheduled. The technician called advised what needs to be done in addition to service. More
by KALIPUPPALA
Employees Worked With
March 27, 2019
servise is great Eddie Garcia is the best and the reason I keep coming back. from start to finish all I need to do is call him and its handled..I'm in and out asao or Eddie Garcia is the best and the reason I keep coming back. from start to finish all I need to do is call him and its handled..I'm in and out asao or he provides me with a car to go about my schedule More
by JASON
March 25, 2019
Questionable "Diagnositics" Evaluation Our 2015 Mercedes has been in for "service" 3 times in a 12 week period. Most recently we had our car back for 10 days when the check engine light we Our 2015 Mercedes has been in for "service" 3 times in a 12 week period. Most recently we had our car back for 10 days when the check engine light went on again! This is after replacing the water pump, which based on what I have researched should not need to be replaced this early on. We took it in and they found $6500 worth of additional repairs, a majority of which were not on the list from the previous time! If their diagnostic evaluation is a thorough as they claim, since they make you pay $200 every time, why did none of these issues show up before? We took our car to two other repair shops specializing in foreign cars, both of which said that they could not find anything wrong with some of the items listed. For a car that is only 3 years old, we have spent more on major repairs than we ever did on our Acura that was 10 years old with over 100,000 miles. More
by Mercedes Owner
Employees Worked With
March 25, 2019
Excellent Service The Autohaus on the Edens Mercedes Has the best customer service! From service to sales to finance. I really enjoy working with them and will continue The Autohaus on the Edens Mercedes Has the best customer service! From service to sales to finance. I really enjoy working with them and will continue to giving them my business. More
by SUSANFOX1527
Employees Worked With
Nick Gioulos, Philip Gagerman, Nahrain Abraham, Mike Mesic, Mary Costello, James Riley
March 25, 2019
Wonderful and warm What a wonderful surprise to see Mark of whom I purchased my last Eclass with. Kevin and Ricky were so kind, very informative and helpful. My husband What a wonderful surprise to see Mark of whom I purchased my last Eclass with. Kevin and Ricky were so kind, very informative and helpful. My husband John and I were treated with care and consideration. This is my 6th Mercedes so I pride myself in my Brand loyalty! But the sales center at Autohaus made me feel special and like family. Amanda and Mary were outstanding as well and so engaging. Thank you to all! More
by JAYALEANOS
Employees Worked With
Other Employees :
Kevin James, Amanda Youkhana, Mary Costello, Mark Hoegler
March 24, 2019
Quick and easy purchase I purchased a CPO Mercedes from Autohas. Salesperson (Adrian) took time to provide all the details of the vehicle and made the price negotiation proce I purchased a CPO Mercedes from Autohas. Salesperson (Adrian) took time to provide all the details of the vehicle and made the price negotiation process easy and quick, I am very satisfied with the purchase. It was worth the hour drive to get there. More
by RK
Employees Worked With
Mark Hoegler, Adrian Botis
March 23, 2019
Great Service I can always count on Tom and the service team to get the job done in a timely and efficient manner. Thanks Tom and the team. I can always count on Tom and the service team to get the job done in a timely and efficient manner. Thanks Tom and the team. More
by PHOTOPATTIE
Employees Worked With
March 22, 2019
Always worth the trip to the dealer for service! Despite the appearance of a check engine light immediately prior to some scheduled service, the repair and routine care was provided in an efficient a Despite the appearance of a check engine light immediately prior to some scheduled service, the repair and routine care was provided in an efficient and timely manner. More
by EECASTRO
Employees Worked With
