Autohaus on Edens

Ed Garcia in service is a pleasure to deal with. The the reason we continue to purchase our Mercedes from Autohaus is because of the exceptional service Ed has provided. Ed has provided service for a The the reason we continue to purchase our Mercedes from Autohaus is because of the exceptional service Ed has provided. Ed has provided service for all the cars in the entire family. More

Terrible Customer Service I had a very negative customer service experience with Mercedes Benz Autohaus On Edens. I test drove a AMG63 Wagon on the lot. The car was not sold at I had a very negative customer service experience with Mercedes Benz Autohaus On Edens. I test drove a AMG63 Wagon on the lot. The car was not sold at that period of time. Immediately following my test drive, I agreed to purchase the vehicle. We agreed to pay $20k over MSRP. Nobody had agreed to purchase it at that point in time. We began to fill out paperwork. Ten minutes into the paperwork, we were informed that we may no longer be able to purchase the automobile. Another family who had test drove the vehicle before us, but had not yet made a decision as to whether to purchase the vehicle. The Sales Director (Mark Hoegler) then proceed to make me, my wife and our three children wait for 20-30 minutes while the family decided to buy the vehicle or not (and enticed them by indicating that we were waiting to purchase it). We literally sat and waited and watched (after agreeing to purchase the car) while the other family decided whether they wanted to buy it on the same terms. They eventually decided to buy it - we were given the option to join the waitlist - which is approximately 18 months. Really poor experience during Easter weekend for our entire family. Should have been a fun experience but turned out to be kinda sad event for the whole family. Wildly unprofessional. Interestingly enough, Autohaus is the only Mercedes dealership in the Chicagoland area that follows that sales policy (i.e., it is not the first to agree to purchase, but the first to test drive that has the right to purchase). While the G Wagon is nice, you dilute the brand by treating people like garbage. More

Service on car Good service work excellent it customer service what's the Garcia the wonderful employee. Need more guys like him in the service department knows how Good service work excellent it customer service what's the Garcia the wonderful employee. Need more guys like him in the service department knows how to treat the customers well More

Eddie Garcia is the best! Eddie Garcia always takes good care of us and the 3 cars we bring in for Mercedes service. Service is performed in a timely manner, and service gets Eddie Garcia always takes good care of us and the 3 cars we bring in for Mercedes service. Service is performed in a timely manner, and service gets it right the first time! More

They just do a great job. Autohaus has a real customer focus. All of the service people are very friendly and aim to please. They accomplished the work ahead of schedule. Autohaus has a real customer focus. All of the service people are very friendly and aim to please. They accomplished the work ahead of schedule. More

Great job Ken Dunaway, Assistant Service Manager, has been very helpful. He gives me good advice and works hard to assure customer satisfaction. Prem Parikh ha Ken Dunaway, Assistant Service Manager, has been very helpful. He gives me good advice and works hard to assure customer satisfaction. Prem Parikh has also been very helpful. More

Exceptional Prem is the reason to visit this dealership for service. He takes care of the car like it’s his own & gets the work completed swiftly. Prem is the reason to visit this dealership for service. He takes care of the car like it’s his own & gets the work completed swiftly. More

Buying a new car We have been with this Mercedes dealership for close to 10 years and always looking forward for advise from Oleg Shmuylovskiy when buying a new car. We have been with this Mercedes dealership for close to 10 years and always looking forward for advise from Oleg Shmuylovskiy when buying a new car. All our questions are always answered, always professional and always trying to assist us in the best way possible. More

Thanks My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. More