Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Outstanding service Ken Dunaway and the Autohaus service pros area No. 1 in my book. Ken stays in communication with me on service calls and arranges loaners when I need Ken Dunaway and the Autohaus service pros area No. 1 in my book. Ken stays in communication with me on service calls and arranges loaners when I need him. The Autohaus service department is the best I've encountered in 54 years of driving. This department on its own will keep me buying Mercedes automobiles. Trust is everything. Kudos to Ken Dunaway. Thank you. More
Purchase (not service) My purchase experience was great. Tony Patel did a wonderful job. He was professional throughout the purchase. He was very quick to follow up with My purchase experience was great. Tony Patel did a wonderful job. He was professional throughout the purchase. He was very quick to follow up with me via email as I was an out-of-state buyer. I'm very pleased. More
Found the problem and corrected it efficiently They have always been able to meet my schedule and corrected the issue. My representative in the service department, Ken, is a pleasure to deal with!! They have always been able to meet my schedule and corrected the issue. My representative in the service department, Ken, is a pleasure to deal with!! More
ROADSIDE SERVICE CALL Was fast and efficient! Friendly and caring. Was very impressed with the speediness of the entire service. Was happy to give him a tip for coffee! Was fast and efficient! Friendly and caring. Was very impressed with the speediness of the entire service. Was happy to give him a tip for coffee! More
Great service. I pretty much walked in and asked for a multi-point inspection done on my car. Eddie Garcia was simply great. He took care of me and addressed all con I pretty much walked in and asked for a multi-point inspection done on my car. Eddie Garcia was simply great. He took care of me and addressed all concerns/questions that I had. More
Fast, smart, and complete. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. More
Poor Service - NOT like other Mercedes dealerships The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of serv The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of service was not honored at all. More
Excellent car buying experience! Tony Patel was fabulous and made our car buying experience, typically not something we look forward to, wonderful. We were in and out, from test drive Tony Patel was fabulous and made our car buying experience, typically not something we look forward to, wonderful. We were in and out, from test drive to negotiations in record time with a great price and an amazing car! More
Love My New Mercedes! I can’t say enough about my awesome experience at Autohaus on Edens! Nick Gioulos, Ricky Pena, Mike Mesic, and Amanda are a great team. They were ext I can’t say enough about my awesome experience at Autohaus on Edens! Nick Gioulos, Ricky Pena, Mike Mesic, and Amanda are a great team. They were extremely helpful with the entire process. We are loyal customers of Nick, and wouldn’t purchase our Mercedes anywhere else. Excellent quality of service here! More
Customer Service I called regarding a GLE350 from a different state, they made the process easy and simple. Very comfortable to work with. Adrian, Amanda and Mike went I called regarding a GLE350 from a different state, they made the process easy and simple. Very comfortable to work with. Adrian, Amanda and Mike went above and beyond. Keep up the Good Job... Will be coming back for the AMG GT63.. Thank you, Rich More