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Autohaus on Edens

Northbrook, IL

4.7
3,172 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,172 reviews

May 24, 2019

Outstanding service Ken Dunaway and the Autohaus service pros area No. 1 in my book. Ken stays in communication with me on service calls and arranges loaners when I need More

by LoveMyMercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Gagerman
May 30, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Ken Dunaway and his team continue to take great care of you. We appreciate your patronage!

May 22, 2019

Purchase (not service) My purchase experience was great. Tony Patel did a wonderful job. He was professional throughout the purchase. He was very quick to follow up with More

by jsinder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Patel
May 23, 2019 -

Autohaus on Edens responded

Thank you for taking the time to review our dealer. We are glad to hear that Tony Patel took great care of you. It is always great to hear about a positive experience. We appreciate your patronage!

May 22, 2019

Found the problem and corrected it efficiently They have always been able to meet my schedule and corrected the issue. My representative in the service department, Ken, is a pleasure to deal with!! More

by JUDY1807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I ADORE CINDY!!!!!!!!!!!
May 23, 2019 -

Autohaus on Edens responded

Hi Judy, Thank you for the 5-Star review. We are glad to hear that Ken and Cindi continue to take great care of you. We appreciate your patronage!

May 22, 2019

ROADSIDE SERVICE CALL Was fast and efficient! Friendly and caring. Was very impressed with the speediness of the entire service. Was happy to give him a tip for coffee! More

by LZ_JIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kerry?
May 23, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear your experience was exceptional! We appreciate your business and look forward to seeing you again soon!

May 16, 2019

Great service. I pretty much walked in and asked for a multi-point inspection done on my car. Eddie Garcia was simply great. He took care of me and addressed all con More

by TUANTRAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear your experience with Eddie Garcia was exceptional! We appreciate your business and look forward to seeing you again soon!

May 16, 2019

Fast, smart, and complete. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. More

by dangooze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
May 21, 2019 -

Autohaus on Edens responded

Hi Dan, Thank you for the 5-Star review. We are glad to hear your experience with Tom was exceptional! We appreciate your business and look forward to seeing you again soon!

May 16, 2019

Poor Service - NOT like other Mercedes dealerships The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of serv More

by Hakeem523!
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Lood
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Autohaus on Edens responded

Hi Hakeem, We are unable to find you in our database. Please feel free to reach out to our Client Experience Manager Kevin Crokin to discuss the issues you experienced. We look forward to hearing from you.

May 14, 2019

Excellent car buying experience! Tony Patel was fabulous and made our car buying experience, typically not something we look forward to, wonderful. We were in and out, from test drive More

by LIZSCOTTEVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Patel
May 14, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Tony Patel took great care of you. It is always great to hear about a positive experience. We appreciate your patronage!

May 14, 2019

Love My New Mercedes! I can’t say enough about my awesome experience at Autohaus on Edens! Nick Gioulos, Ricky Pena, Mike Mesic, and Amanda are a great team. They were ext More

by LAD1723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gioulos, Amanda Youkhana, Mike Mesic
May 14, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that our sales team took great care of you. It is always great to hear about a positive experience. We appreciate your patronage!

May 11, 2019

Customer Service I called regarding a GLE350 from a different state, they made the process easy and simple. Very comfortable to work with. Adrian, Amanda and Mike went More

by RichB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Youkhana, Mike Mesic, Adrian Botis
May 14, 2019 -

Autohaus on Edens responded

Hi Rich, Thank you for the 5-Star review. We are glad to hear that our sales team took great care of you. It is always great to hear about a positive experience. We appreciate your patronage!

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