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Autohaus on Edens
Northbrook, IL
3,172 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,172 reviews
June 14, 2019
Car should have been checked before releasing Sales process was fine. But delivery of car was sloppy. I had to leave the lot with issues knowing I would have to return the car ASAP for servicing. Sales process was fine. But delivery of car was sloppy. I had to leave the lot with issues knowing I would have to return the car ASAP for servicing. The car should have been checked for obvious issues such as seat belt light not functioning or low battery charge More
by TONYPAD28
Verified Customer
June 12, 2019
survey ken d. was perfect as always i hav worked with him many times in the past. ken makes servicing your car painless a key component to your company ken d. was perfect as always i hav worked with him many times in the past. ken makes servicing your car painless a key component to your company More
by SHEILA12
June 11, 2019
"Ken Dunway is excellent" I have been bring my car here since 2018 and Ken has always been a great source of help. Each time, he has gone out of his way to make sure that the s I have been bring my car here since 2018 and Ken has always been a great source of help. Each time, he has gone out of his way to make sure that the service rendered is exceptional. I have total confidence in his work. He is always friendly and professional. Explains all service-related issues with ease. Keep up the good work. More
by muchy1974
Employees Worked With
June 07, 2019
Ed Garcia has been very helpful Good service Personnel very friendly and helpfu A little bit pricy. Est Garcia took the time to go over everything with me explaining the work to Good service Personnel very friendly and helpfu A little bit pricy. Est Garcia took the time to go over everything with me explaining the work to be done Good job l More
by DOCPAPA512
Employees Worked With
June 07, 2019
Ken Dunaway is outstanding I have to make special mention of my service adviser, Ken Dunaway. Since bringing my car to Autohaus in 2013 and working with Ken, he has also gone o I have to make special mention of my service adviser, Ken Dunaway. Since bringing my car to Autohaus in 2013 and working with Ken, he has also gone out of his way to provide exceptional service to me. His professionalism, honesty and thoroughness is outstanding. I have 100% confidence when dealing with Ken on service issues. More
by MARK.NAIDOFF
June 07, 2019
Judith Block’s review Everything was excellent from the moment we walked in and Kevin James greeted us to the moment when we walked out with a new GLC300 AMG. Everything was excellent from the moment we walked in and Kevin James greeted us to the moment when we walked out with a new GLC300 AMG. More
by JUDITHB
Employees Worked With
Kevin James, Nahrain Abraham, Mike Mesic, Mark Hoegler
June 04, 2019
excellent, professional, easy Tony knew I needed a new car soon and what I wanted. Called me when it when the time was right and car I wanted was available. I was able to get thr Tony knew I needed a new car soon and what I wanted. Called me when it when the time was right and car I wanted was available. I was able to get thru the paperwork quickly. Amanda showed me how to use Mercedesme and the car. Very easy More
by AMYHEIFITZ
Employees Worked With
Tony Patel, Amanda Youkhana, Mike Mesic
June 04, 2019
Very average Service representative appeared distracted .. couldn’t remember my name what the issue with the car was. I had to ask for options to solve problem. Ha Service representative appeared distracted .. couldn’t remember my name what the issue with the car was. I had to ask for options to solve problem. Had to request that tire pressure was corrected. Had to ask for car to be pulled of the lift because he did not listen to the fact that I was going to consider options. Had to ask for the diagnostic report. The one report indicates window washer fluid was low.. there was no offer to top it up . He was too fixated on selling me new tires . I was not impressed with service attention at all. Very disappointing More
by HEIDIBRETT
Employees Worked With
Not sure who , but was express service desk
June 03, 2019
One month in and I am in for service. I have to say that I did not expect to have my new Mercedes in for service after only one month. Prem was great. It would be nice if someone greete I have to say that I did not expect to have my new Mercedes in for service after only one month. Prem was great. It would be nice if someone greeted me when I pulled in the garage. Being the first visit I did not know the procedure. There were plenty of people standing around talking when I got out of my car buy no one said a word to me. More
by JROBERTS13
Employees Worked With
Prem Parikh
May 31, 2019
Made a Difficult Situation Much Easier I bought a 2019 GLA and after driving the car for a short time heard a noise in the engine. I took the car in and they needed to keep the car for an I bought a 2019 GLA and after driving the car for a short time heard a noise in the engine. I took the car in and they needed to keep the car for an extended period of time for repairs. Although this was inconvenient for me, working with Jim Link and Prem Parikh made the whole situation 'not so bad'. I was given great cars to drive for loaners, was kept up to date on at least a weekly basis, and everyone was always friendly and courteous. I have my car back now and absolutely love it. Even with the issue I had, I would not think twice about buying another. Additionally, I would chose Autohuas on Edens because I know if there is a problem, it will be taken care of, no problem. More
by MARSHA.NELSON
Employees Worked With
Jim Link, Nicholas Maniatis, Prem Parikh, Mark Hoegler
