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Autohaus on Edens
Northbrook, IL
3,174 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,174 reviews
September 17, 2019
Tires disappointed in response to tire issue. I have 45,000 miles on my Mercedes and I just had tire number 12 put on. Tires are faulty and service gave disappointed in response to tire issue. I have 45,000 miles on my Mercedes and I just had tire number 12 put on. Tires are faulty and service gave no help in verbalizing frustration. More
by JIM@GORHAMINCORPORATED.COM
Verified CustomerEmployees Worked With
September 17, 2019
Ok-not as good as last time Everyone was polite and loaner was fine. Service took all day--8am-5:30pm which was not expected. Also, I have to come back as parts were not availabl Everyone was polite and loaner was fine. Service took all day--8am-5:30pm which was not expected. Also, I have to come back as parts were not available--that is disappointing. eddie was friendly but I should have been warned this was a whole day event--it was just routine maintenance More
by MLISS
Employees Worked With
September 17, 2019
Nice work I was very happy with service and happy with Service advisor jim riley nice guy and helpful very experienced nice work for everyone there.:) thank y I was very happy with service and happy with Service advisor jim riley nice guy and helpful very experienced nice work for everyone there.:) thank you More
by REZIAJDARI
Employees Worked With
James Riley
September 17, 2019
Great Always great It is pricey but very reliable Eddie Garcia was terrific Everyone very friendly and helpful The rental/ loaner was very nice Always great It is pricey but very reliable Eddie Garcia was terrific Everyone very friendly and helpful The rental/ loaner was very nice clean and perfect condition More
by HPJAN1755
Employees Worked With
September 17, 2019
Ken was great. So were his colleagues I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and pr I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and professional. I could not ask for a better experience. More
by FLOYD.MANDELL
September 17, 2019
Service As always, my service rep, Tom Lood, went above and beyond to help me. I always feel like he is there to advocate for me whenever I have an issue. He As always, my service rep, Tom Lood, went above and beyond to help me. I always feel like he is there to advocate for me whenever I have an issue. He is the reason I keep returning to service and purchase my cars from Autohaus. More
by GOTTAGO6
Employees Worked With
September 16, 2019
Great service! Everyone is nice and my car drives great! Prem is really efficient! We will be back. Thank you for your service! Thank you, Barb Everyone is nice and my car drives great! Prem is really efficient! We will be back. Thank you for your service! Thank you, Barb More
by BARBKUTCHIN
Employees Worked With
Prem Parikh
September 16, 2019
New Mercedes By far, this was the best experience I've had at any dealership. The Sales staff was very attentive to me. From the time I arrived, to the time I drov By far, this was the best experience I've had at any dealership. The Sales staff was very attentive to me. From the time I arrived, to the time I drove off the lot, they all made me feel like I was the only person in the showroom. Amanda was very patient with me as she explained all the features of the car. After I took delivery of the car, Ricky sent a couple of emails to me thanking me and making sure I knew that he was available to me if I should have any questions in the future. I would highly recommend this dealership to anyone looking to buy a Mercedes. More
by COOP1971
September 14, 2019
service As always, the staff and the whole service was great, my service advisor Eddie As well as my mechanic Adam deserve high five. I know I can always coun As always, the staff and the whole service was great, my service advisor Eddie As well as my mechanic Adam deserve high five. I know I can always count on them since they are the most experienced servicemen I can imaging. Thank you both More
by JZEMELA
September 13, 2019
Service- 70,000 miles Mr.benyamin was extremely helpful friendly and reachable. I really like the service checklist so I can understand what is and is not needed, so I can Mr.benyamin was extremely helpful friendly and reachable. I really like the service checklist so I can understand what is and is not needed, so I can intelligently decide. More
by JAMES_HYNES
Employees Worked With
Benyamin
