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Autohaus on Edens
Northbrook, IL
3,226 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,226 reviews
April 24, 2025
Treated me with respect and kindness. Made the entire purchasing process as smooth as possible. Did not try to jerk me around, very fair pricing. Made the entire purchasing process as smooth as possible. Did not try to jerk me around, very fair pricing. More
by KIYANNA.WILLIAMS
Verified CustomerEmployees Worked With
April 22, 2025
I continue to be impressed with the consultative process Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is don Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is done within a prescribed amount of time! More
by DENNIS.REMKE
April 19, 2025
Matthew and Damian are terrific to work with. The trade-in person was not. I would work with Matthew again without hesitation and refer others to him. And Damian is veey friendly and helpful a The trade-in person was not. I would work with Matthew again without hesitation and refer others to him. And Damian is veey friendly and helpful also. We had an issue with tje trade-in guy that should not have happened given the fact that that this was the 2nd vehicle we were purchasing within 10 days, for 200K total. More
by Jamie Zorn
April 19, 2025
We had an excellent experience purchasing our new car! They took the time to show me all the benefits and new electronics in my new car Cindy is the best and kept my interest in purchasing another Merc They took the time to show me all the benefits and new electronics in my new car Cindy is the best and kept my interest in purchasing another Mercedes More
by CFFINE
April 19, 2025
They have great service from the minute you drive in until you pick up the car. until you pick up the car. More
by NCOHEN0
April 19, 2025
Best experience EVER buying a car. The team there is top notch. You have a customer for life! The team there is top notch. You have a customer for life! More
by PATTY.CHAPPELL23
April 17, 2025
Carlos Regalado is an absolute trustworthy and friendly salesmen. My husband and I went in to Auto Haus looking for an AMG and Carlos helped us with our decision . He made it effortless and very enjoyable salesmen. My husband and I went in to Auto Haus looking for an AMG and Carlos helped us with our decision . He made it effortless and very enjoyable . We’d be back in a minute once we’re back in the market . More
by Racquel Contiu
Employees Worked With
April 16, 2025
The entire experience was extremely simple and every single person I worked with was extremely helpful single person I worked with was extremely helpful More
by SHOBHA.B.PAI
April 15, 2025
My wife has brought my car to Autohaus on Edens several times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or "critical"--only to later find out from independent mechanics that many of these repairs are completely unnecessary. This isn't a one-off issue. It's happened multiple times, where items flagged as immediate concerns--such as newer tires, a suggested broken windshield wiper fluid system, etc.--were confirmed to be in good working order by trusted, certified professionals elsewhere. It feels less like a genuine diagnostic process and more like an attempt to upsell services I don't need. As a long-time Mercedes owner, I expect honesty and transparency from a dealership and the brand in general. Unfortunately, our experience here has left me questioning the integrity of their service department and why Mercedes would accept dealership behaviors like this. I strongly urge other customers to seek a second opinion before authorizing repairs. More
by ConcernedMBS
Employees Worked With
