Autohaus BMW - Service Center

The service coordinator, Patty, did an excellent job of keeping me informed about the mechanical repairs that were needed for my 650, and the cost for that work. When I needed some assistance in picking th keeping me informed about the mechanical repairs that were needed for my 650, and the cost for that work. When I needed some assistance in picking the car up at AutoHaus, Patty was right there with a solution. Great customer service. One “blip” occurred when I went to the cashier to pay my bill and pulled out my checkbook. The employee looked at it and said “We don’t take a check for this amount ($2350.00). That sort of inferred that my check may not have been good. Didn’t appreciate that bit of “customer service”. More

Efficient, great customer service, and get you in & get you out, with an added video from service as to what they looked did. you out, with an added video from service as to what they looked did. More

Can be better to inform client requesting BMW service to be aware of the estimated time frame when the service can be completed. Even ball Park figure can help to plan for a pickup before dealership close be aware of the estimated time frame when the service can be completed. Even ball Park figure can help to plan for a pickup before dealership closes. More

Chris Buie is always friendly, efficient and thorough. I was also happy to see that Dan Wirick is back. I have never been disappointed with the service I have receive at Autohaus. I was also happy to see that Dan Wirick is back. I have never been disappointed with the service I have receive at Autohaus. More

This place is 2nd to none absolutely the best in the metro area excellent service metro area excellent service More

The staff is very friendly, and the service work is completed on time at the bid price. completed on time at the bid price. More

They worked on my 2 flat tires immediately and after the second flat tire replaced all 4 quickly and efficiently. second flat tire replaced all 4 quickly and efficiently. More

Service was wrapped up quickly BUT the customer service and miscommunication have always been an issue for both my husband and I. I continue to leave that place in pure frustration! This particular time, and miscommunication have always been an issue for both my husband and I. I continue to leave that place in pure frustration! This particular time, I had made an appointment with a nice lady on the phone. She got me right in! WITH a loaner. I thought to myself things have changed there. Well, that was short-lived! When I got there, there was no record of my appointment, I told them who I talked to, that didn’t seem to matter to them at all! Instead, Chris told me I had to reschedule the appointment 2 weeks out! I was furious. I called my husband, and asked if he ever got an email about the appointment. Sure enough, he did because the nice lady I originally talked to put it under his name and car. When I called back the amount of disrespect was disgusting. I was treated as if it was my fault for the mishap they created! Truly is an awful experience. If the car wasn’t under warranty still, I would have been long gone somewhere else! They were not sorry in fact I was a nuisance to them even though I rearranged my entire day to get this service done. When I brought it in 2 weeks later, they were prompt but as stated earlier, we constantly have an issue with the miscommunication/ customer service department at Autohaus. We do not recommend. You spend so much money on a car, they really should be better! More

Excellent customer service. A class act, wouldn't consider going anywhere else. Quite pleased. Good experience. A class act, wouldn't consider going anywhere else. Quite pleased. Good experience. More

Every time I visit, I’m blown away by the service. The people are outstanding (Especially Patti), the building is immaculate, spacious wait area, service prices are fair and I actually look forward to The people are outstanding (Especially Patti), the building is immaculate, spacious wait area, service prices are fair and I actually look forward to my oil change appointments! You are doing everything right Autohaus BMW! More