Autohaus BMW - Service Center

This specifically relates to service — very poor service and they make it a lot harder than it has to be. Nearly impossible to get someone on the phone. Loaner process takes forever and they put you in a mu and they make it a lot harder than it has to be. Nearly impossible to get someone on the phone. Loaner process takes forever and they put you in a much lower car class and blame it on Covid. If it’s not “your” adviser they don’t want to help you. My adviser was out sick and so I was assigned a different adviser. He told me my car would be done the same day, 3 pm I call to follow up and my car hadn’t been started on because he never confirmed the service with the technician. Next day I go to pick up by car in the afternoon and it hasn’t been washed after I confirmed with the same service tech it would be. No one greets you when you come in. All small things but they add up. We decided to purchase from a different dealership for our next car so we don’t have to deal with these issues every time we come in. More

Patty was amazing! Truly appreciate all she did to try and help. Prices were unbelievably high. Patty said they don’t fluctuate or work with any aftermarket items, but Truly appreciate all she did to try and help. Prices were unbelievably high. Patty said they don’t fluctuate or work with any aftermarket items, but over $650 for a starter, not installed is ridiculous. Don’t go unless you have serious deep pockets! More

Quality service, but needs additional service techs to fulfill service demands for faster turnaround times. fulfill service demands for faster turnaround times. More

Excellent service although it did take over two weeks to get in for a scheduled oil change. get in for a scheduled oil change. More

Chris Clem is always helpful and gives excellent customer service. Very satisfied with AutoHaus for all our needs. service. Very satisfied with AutoHaus for all our needs. More

Service department is excellent. Representative provides update on car service history but does not push services if I’m not interested. Qualified mechanics work on car. Provide brie Representative provides update on car service history but does not push services if I’m not interested. Qualified mechanics work on car. Provide brief video of multi point inspection. More

Patti is very professional and helpful. And Nick always remembers and makes a point to say hello and talk a bit. A very nice atmosphere. And Nick always remembers and makes a point to say hello and talk a bit. A very nice atmosphere. More

Brittany was amazing, couldn’t ask for a better Service Advisor. Mike also helped load the tires into the back of my X5 M and really went above and beyond to help. Both should be given a raise and a day of Advisor. Mike also helped load the tires into the back of my X5 M and really went above and beyond to help. Both should be given a raise and a day off. Thank you to you both! More

Working with Autohaus has been a good experience. However, I took my car in for a service appointment for low tire pressure, which required tire replacement covered under the Pirelli warranty. It too However, I took my car in for a service appointment for low tire pressure, which required tire replacement covered under the Pirelli warranty. It took 30 minutes for them to take my car back to service from the time I got there, and another 30 minutes for them to bring my car out from the time the technician sent the video that service was complete. Check in and check out processes seem unnecessarily prolonged. More

Very pleasant and well informed personnel who explained everything and answered all my questions in a timely manner. everything and answered all my questions in a timely manner. More