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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,165 Reviews

2,165 Reviews of Autohaus BMW - Service Center

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December 16, 2023

Highly recommend Patty in the service department for dealing with routine maintenance of your BMW. More

by seolandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again in the future.

December 14, 2023

I have purchased 6 BMWs from Autohaus- they have excellent skilled mechanics that work with the service representatives. More

by Maggie P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Lindstrom
Dec 14, 2023 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

December 13, 2023

Service has been horrible and takes a week to change tires and do an oil change. Even with a pre-scheduled appointment. More

by paulham75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zinaida Bajramovic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Autohaus BMW responded

Hi Paul, We are sorry to hear about the delay you experienced in our Service department. It looks like you dropped off on a Friday and picked up the next Friday. The delay was related to waiting for a part, again, we are sorry it took so long. We hope you understand that we want your complete satisfaction and we must accurately complete the work assigned, and we do take your comments to heart. Please have a happy Holiday!

December 13, 2023

Brought my car in for a safety recall repair. Not only did they complete the repair, the dealership washed and vacuumed my car!! More

by Cleo W
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Autohaus BMW responded

Hey Cleo, thank you so much for the great review! If there are any other services you need, please feel free to contact Autohaus BMW.

December 12, 2023

Very helpful and receptive to all needs— both sales and service personnel. They are definitely consumer oriented and it shows in their attitude to providing a good experience for their customers More

by Gjkerjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Mischeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for service, and your feedback is appreciated. Please come visit us again!

December 12, 2023

Very easy to work with in the service dept and offered car wash for my visit More

by Arlen07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Autohaus BMW responded

We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again.

December 11, 2023

Level of service for routine car maintenance has declined in recent visits. I had a routine appointment scheduled for an oil change and other minor routine work, and with no advanced notice my car was in the More

by ang42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We appreciate any feedback you may have for us. We strive to improve in service, parts and sales to give our customers the best experience.

December 11, 2023

Very good services every time I’m here it’s nice love it here been here few times still good service More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Autohaus BMW responded

Thank you so much Nan! Autohaus BMW appreciate this more than you know!

December 11, 2023

Great customer service for repair under warranty - kept me abreast of what was happening and when to expect my repairs to be completed More

by Adkhan.stl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for service, and your feedback is appreciated. Please come visit us again!

December 10, 2023

Have had nothing but great service from Autohaus-- friendly, timely, helpful. Overall a very positive experience. More

by Meladan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

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