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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,009 Reviews
Call Service Center (314) 727-8870

2,009 Reviews of Autohaus BMW - Service Center

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August 31, 2023

The car buying process was pretty good. I’ve not been completely happy with the service for a couple reasons number one they don’t provide a loaner car and number two the last time I wasn’t More

by Ken Collins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Buie
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Autohaus BMW responded

Thank you for letting us know about your recent service experience. We try to accommodate all customers with a BMW Service Loaner with jobs lasting over 2 hours. It is a daily challenge, I'm sorry to say, that is not perfect. We also offer shuttle home or to work, curb-side drop off rather than waiting in our Customer Lounge. We are sorry your service took longer than expected, we apologize for your inconvenience.

August 30, 2023

Chris was very helpful and accommodating. The video report is a nice touch. They were friendly when I decided not to do repairs. More

by Michael.p.donahoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Autohaus BMW responded

Thank you for the great review, Michael! We are glad that you enjoy the video and hope you will consider us when you do decide to do the repairs:)

August 30, 2023

Very good service and great customer appreciation. Very satisfied and all around nice people who work there More

by ericcontardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Leccese
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Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate it!

August 29, 2023

This dealership has a very friendly environment and I was treated with respect and Kindness. My vehicle was kept clean. More

by r.dinardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one listed works at bmw Autohaus
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Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review!

August 28, 2023

They took great care of me and my BMW. I will go back to them again. (Thanks for the great experience Patty & Jonathan!) More

by AJW80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! On behalf of Autohaus, I would like to thank you for using us for services you received, and your feedback is appreciated.

August 28, 2023

The dealership is spacious, clean and vehicles are nestly displayed. The service is beyond perfect. Chis B is truly service driven. More

by sphutchinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We appreciate your business and feedback. If there is anything else we can do for you, please let us know!

August 28, 2023

Always helpful and dependable! I never feel like I’m being misled when I reach out to them for guidance. More

by Lesleylocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation, Lesley! We appreciate that very much!

August 23, 2023

They treated me like a valued customer and made sure I was taken care of More

by kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Mar 26, 2024 -

Autohaus BMW responded

Thanks Kim, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

August 22, 2023

You have the best staff servicing your customers. Thanks again Chris B. for making my experience pleasant. Sandie Hutchinson More

by sphutchinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We are please to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

August 21, 2023

Very professional and friendly. We’ve been taking our cars there for over 20 years. More

by Joysbasement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Autohaus BMW responded

Thank you so much for the review! We are happy to be of service and look forward to the next time, take care!

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