Autohaus BMW - Service Center

The experience when I purchased the car was excellent. Since then, very good experience with the service department. Since then, very good experience with the service department. More

Reception and tech were helpful. They communicated with me throughout the service experience. The vehicle was repaired quickly. They communicated with me throughout the service experience. The vehicle was repaired quickly. More

They are an amazing group of people. Our entire experience with them has been probably the best car buying and maintaining experience I have ever had. They really strive to take care o Our entire experience with them has been probably the best car buying and maintaining experience I have ever had. They really strive to take care of you in every way they can. More

Terrible scheduling policy. I made an appointment and waited 2 weeks for a simple oil change. Dropped my car off on time at 11am, I told them I just needed it done by 3pm. No I made an appointment and waited 2 weeks for a simple oil change. Dropped my car off on time at 11am, I told them I just needed it done by 3pm. No big deal right? I thought I was doing them a favor but they told me if I don't physically wait there IN the building, then I get kicked to "the queue" and my oil change may or MAY NOT get done that day. I I literally had to sit in a chair there and wait and could not leave. I would understand the policy if I had not made an appointment but why should they care if I'm there or not if I have made an appointment that I had to wait for two weeks? I work only 3-4 min away so just sitting around wasting time is beyond stupid. I will not be back to Autohaus BMW. If they can't get past policies that have no logic then I don't trust them for auto sales or future service. More

Keeping a car in great shape is easy at Autohaus. The spring clinic is awesome and you get a 20% discount on needed services. Chris Buie keeps me aware of these opportunities. The spring clinic is awesome and you get a 20% discount on needed services. Chris Buie keeps me aware of these opportunities. More

I have had a great experience with the entire customer support team from the management Roshan and Shant’s to the service consultant Adi and the shop team lead by Rob Alexander they are the best complete support team from the management Roshan and Shant’s to the service consultant Adi and the shop team lead by Rob Alexander they are the best complete team to get your work done professionally and high ethics. More

Let me first discuss the Brand. I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. T I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. The car has only 59k miles and I have had to invest over $18k in this car over the past several years with the most recent service costing $11k. The quality of this car and how it was built, resulting in this kind of expenditure is awful. Poor quality hoses, suspension issues, oil leakage from axle covers, etc. are just some of the issues that should not be happening on a car of this age and milage. As for the dealership, up until this last experience I loved Autohaus BMW. People were great and facility is beautiful. This last experience which cost be over $11k was horrible. The service rep was not knowledgeable, not friendly, hard to get ahold of and difficult to pull information from her. When I picked up the vehicle, she didn't seem to even want to talk to me about the repairs. Very cold reception. Seemed only thing they were interested in is finding more things to charge me for. Very disappointed experience. More

People are friendly and provided a good service overall. Also, being able to have selections of beverages is great. Also, being able to have selections of beverages is great. More

Great service, professional and timely. Patti is great - she does a great job of focusing on the customer and making sure everything is addressed. I have complete trust in Autohaus and Patt Patti is great - she does a great job of focusing on the customer and making sure everything is addressed. I have complete trust in Autohaus and Patti! More

Outstanding service department. Worked me through my options. Very fast pick-up and check out. Worked me through my options. Very fast pick-up and check out. More