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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,009 Reviews

2,009 Reviews of Autohaus BMW - Service Center

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September 21, 2023

My experience at auto haus was immaculate. . As always. Good folks out there. Thank you. More

by joycoker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Wirick
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 21, 2023

Excellent customer service and nice facilities for getting office work done while waiting for the car servicing is being done More

by Ads-2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 21, 2023

The dealerships people are always helpful. Trace and Bob Dedert are terrific and consistently deliver great client service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trace and Bob Dedert
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 20, 2023

great experience with my first scheduled service appointment. quick and thorough, fixed some little issues i had too. More

by jcsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 20, 2023

Service was a little disappointing, even though I was ahead of scheduled time, I felt ignored, finally someone else took over to help me. The mechanic did his job though the reception desk was not satis More

by ggfourvilla@gmail.com
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for your review describing your BMW Service visit with us. It sounds like it could have been better. We apologize for the inconvenience and hope we will have a chance to do things better next time. We introduced the shuttle service years ago. If you would like to discuss your experience further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

September 19, 2023

Service schedule was difficult and designed to be frustrating to the owner. I was promised service when I bought my BMW. I was told there was a shortage of lease cars. I didn’t schedule it correctly. More

by Debragish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Autohaus BMW responded

Hi Debra, Thank you for letting us know about your service experience. We are sorry that you had difficulty with our on-line scheduling program. We do have a shortage of service loaner vehicles from time to time, and do try to schedule them out very conservatively for customers needing to leave their vehicle overnight or longer. Please feel free to call in to our Service Center next time at 314-727-8870 to schedule an appointment. We also have Early Bird Drop off, Shuttle back to home or office, or waiting in our large customer lounge available all the time. We hope you'll give us another chance to impress you better...

September 16, 2023

Chris is professional, efficient, and very patient. Answered all my questions. He certainly represents BMW! More

by mystic meadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 13, 2023

Professional, efficient, and effective. Chris B. did a great job taking care of our 5 series. More

by gunner0627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 12, 2023

I knew I liked the suv I bought from Autouhouse, but when I finished my appointment with Larry Handel, the BMW Genius . . . I LOVE MY SUV!! He had patience galore and fully answered all of my questions. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Handel
Mar 26, 2024 -

Autohaus BMW responded

Thank you for your New BMW purchase, this kind review and recommendation! We appreciate the opportunity and hope you will have many, many happy years driving your new BMW. Thank you for choosing Autohaus!

September 11, 2023

Excellent customer service and technical expertise. Very pleasant atmosphere. Timely service with excellent communications. Very user friendly. More

by dwferg3273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

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