Autohaus BMW

I had a serious electrical problem created by another service experience at a local tire shop & battery shop. I needed to take a trip to DC that day. I took my vehicle to the AutoHaus BMW dealer on South service experience at a local tire shop & battery shop. I needed to take a trip to DC that day. I took my vehicle to the AutoHaus BMW dealer on South Hanley Road. Once there, Dan Wirick quickly got his team on my issue After a 1 ½ hour investigation and a quick repair I was on my way. BMW AutoHaus took a difficult situation and quickly resolved my concerns, at a very affordable price. I was totally satisfied and will go back to AutoHaus for my BMW needs. I was able to take my emergency trip. Thank you Dan Wirick and the service technician who fixed my car and threw in a quick wash and vacuum. More

Dan Warwick was my customer service agent at Autohaus BMW. Dan was courteous, friendly, concerned about the service of my 325i. He efficiently checked me in and as promised had the technicians assess th BMW. Dan was courteous, friendly, concerned about the service of my 325i. He efficiently checked me in and as promised had the technicians assess the nature of the repairs needed. He informed me step by step of what was happening. Once repair assessment was made, Dan provided me with a comparable vehicle to use until repairs to my car were complete. My car was with the dealer for 1.5 days and I was kept up-to-date as to when the work would be complete. I left a satisfied customer and appreciated the efficiency and care I was shown as a customer. Would definitely use this dealership and certainly want Dan Warwick as my service agent! More

When I visit Autohaus BMW Mike always greets me with a smile and is always very helpful. I would not dream of going anywhere else to have my car serviced. I also appreciate the respect that I am always g smile and is always very helpful. I would not dream of going anywhere else to have my car serviced. I also appreciate the respect that I am always given. As a women, that sometimes is lacking when dealing with people in the sales and service industry. Keep up the good work Mike, it is especially appreciated by me. Ellen Walters More

I could not be more pleased with a dealership than I am with Autohaus. It's quite obvious that they value their customers. I have used their body shop and their service department and was treated as I ex with Autohaus. It's quite obvious that they value their customers. I have used their body shop and their service department and was treated as I expected to be. Later this year I will be ordering my fourth BMW. I will order it from Autohaus. More

We have leased and/or purchased four vehicles from Autohaus and have had our share of service and body work; each and every experience has been great. We originally visited Autohaus out of frustration Autohaus and have had our share of service and body work; each and every experience has been great. We originally visited Autohaus out of frustration dealing with another luxury vehicle dealer in St. Louis, and have not been the least bit disappointed. Not to take anything away from the dealership itself, but the attention and personal service we receive from Bob Dedert, our salesperson, is what makes the difference. Bob is unlike any other salesperson we have dealt with. He did not just shake our hands, hand us our keys and watch us drive away, but years after leasing/selling us our vehicles, he still coordinates our service visits and makes certain we know our business is appreciated. BMW is great, but if Bob was selling Pintos, we would have to consider changing brands. Five stars for Autohaus and five stars for Bob Dedert. More

Client advisor Bob Dedert was friendly, courteous, and his knowledge of the product was very appreciated. He set me up with a performance center delivery in Spartanburg South Carolina and that was amazin his knowledge of the product was very appreciated. He set me up with a performance center delivery in Spartanburg South Carolina and that was amazing, I recommend this to anyone taking delivery of a new BMW. I have already recommended Bob to my friends and coworkers and will continue to in the future. Autohaus and Bob make the car buying experience a joy. More

Bob Dedert was great throughout the process. On my initial visit he didn't have the vehicle I was looking for so I gave him my contact information and a day later he came up with my dream car. My hus initial visit he didn't have the vehicle I was looking for so I gave him my contact information and a day later he came up with my dream car. My husband and I would definitely recommend him to others. More

Where to start? Autohaus was the best experience I ever had trying to buy a BMW and won't consider going anywhere else from now on. I had previously been to Suntrup BMW and they are smarmy, scheming an had trying to buy a BMW and won't consider going anywhere else from now on. I had previously been to Suntrup BMW and they are smarmy, scheming and unprofessional. They are the epitome of "used car salesman" and quite frankly I have no idea how they stay in business. Please look up "Orson Guyton" "Suntrup" on Youtube.com so you can see what I am talking about! Or paste this link into your browser: http://www.youtube.com/watch?v=_miSTiq1qFY I was put off buying a new car after that horrific experience for quite awhile, however I needed to get a new vehicle and wanted a BMW (had to separate BAD DEALER from the BMW Brand in my mind) so I went to Plaza BMW since it was closer to my house than Autohaus. I spoke with a sales rep there who spent a lot of time one afternoon working with me to choose a 2010 BMW X6 that happened to be in Maryland instead of Missouri where I live. We could not come to an agreement on price on my trade in (2007 Escalade with low miles) and the salesman kept dragging his feet saying OK let me talk to the people here and see what I can do. The rep was not very attentive to the sale and wouldn't call me back for days at a time. Finally, I told him that I was going to talk to Autohaus since we couldn't come to an agreement on a price and it was taking so long to get things done. I didn't really want to switch to Autohaus since the Plaza rep had spent so much time helping me pick out a car. The Plaza sales rep said "Oh, well if Autohaus offers you with a lower price let me know." I told him if Autohaus met my price with out jacking me around for 3 weeks that I would only call him to let him know that Autohaus had my business. 2 weeks later I still hadn't talked to Autohaus and finally just agreed to a price higher than what I wanted to pay (Plaza wouldn't come down $183 after I came up $3,000) because I just wanted to be finished with it. Plaza wanted me to come in the next day and sign the papers (the end of the month!) but I had a flight out of town for the weekend and could come in to sign the papers. They never put a call in to put the car in Maryland on hold. After I finally called back a week later to find out what was going on with the paperwork, they said there may be a problem with the car in Maryland and tried to steer me to a diffent car. I'd had enough! I called Autohaus BMW and got Karen Walters. I went in and told her what I wanted, what I was looking to pay, what I was looking for for a trade and within 30 minutes we had a deal! WHY HAD I WAITED SO LONG for reasonable customer service!!! Karen was attentive to every detial during the sale trying to track down the car I wanted, but it had been sold. She spent time with me trying to find another similar car, but we couldn't. So I went online put together the X6 with the options I wanted and Karen worked with me in a very prompt, professional and respectable manner. We ordered the car. She called me regularly with updates about the progress. Finally, I had my car. She spent an entire morning walking me through the features of my new car. Joe the sales manager came over and said hello and made me feel welcomed and appreciated as a customer. After the sale I had a couple of issues with the nav system, but both Joe and Karen worked with me to get them resolved. They went above and beyond in service! All I can say is the Autohaus experience is the only experience that treats you like a valued customer. Don't even bother trying another BMW dealear, just go to Autohaus they will treat you right from the get-go!! Great job, guys! More

We were pleased with the friendly and helpful salesman - Booker Wade. We never felt pressured by him and he answered all of our questions. He has the right disposition for the job. This is the second c Booker Wade. We never felt pressured by him and he answered all of our questions. He has the right disposition for the job. This is the second car we have bought from this dealership and we live in Illinois. More

Autohaus provided me with excellent customer service before and after the sale. Brett Midgely was extremely helpful and knowledgeable. He always returned my calls and emails in a timely manner. Autohaus before and after the sale. Brett Midgely was extremely helpful and knowledgeable. He always returned my calls and emails in a timely manner. Autohaus gave me a very fair price for my new BMW 335ix and I would recomend the dealership to anyone who is in the market for a new/used BMW. More