Autohaus BMW

Satisfied customer Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if req Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if required provide loaner vehicles. It is easy to get an appointment and the work is done right the first time. More

Service always great! I've been dealing with Autohaus for five years and every time the service is exceptional. Mike and the guys in the drop off area are always waiting f I've been dealing with Autohaus for five years and every time the service is exceptional. Mike and the guys in the drop off area are always waiting for you at your appointment time with a loaner available, to make the drop off and pick up process quick and efficient. More

First class I've never owned a BMW before purchasing my 2016 M235i Xdrive. The whole experience from sales to service has been first class. Everyone seems truly i I've never owned a BMW before purchasing my 2016 M235i Xdrive. The whole experience from sales to service has been first class. Everyone seems truly interested that I get the most enjoyment out of my new BMW and that cosmetically and mechanically it is perfect. More

Wunderbar! I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not co I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not consider going anywhere else. More

Autohaus has changed for the BETTER!!! My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P____" for the next 3 BMWs that I had. Four yrs ago, I decided to come back and give Autohaus a try again. Autohaus has changed for the better!!! From the building at this new location, the sales staff but most of all your SERVICE department. Linda Schaeffer, of the service dept. has taken cared of my needs from the very start. EXCELLENT!!! I am now happy and will remain with your company because of the service I have had. As they say, we already know that BMW is the best car... but what makes us come back time and time again is not the sales but the SERVICE!!! More

Excellent I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectati I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectations with their flexibility and quick turnaround. Thank you! More

Patti Kupfer I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring things were done properly to get it fixed right the first time. I will always come back to Autohaus to service my BMW and will look for Patti again for her great service. More

Linda Schaeffer The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in an The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in and out and always offered a "loaner" if the wait is going to be longer than usual! I also thought Linda in service did a remarkable job today! She was friendly, courteous and went above and beyond for me! Kudos to the service department--your team should be emulated by other service departments!!! More

BMW Genius Attended an Encore session. Chris was extremely helpful and most of PATIENT. He walked me through all my vehicle features and explained them in detai Attended an Encore session. Chris was extremely helpful and most of PATIENT. He walked me through all my vehicle features and explained them in detail. More

Chris Buie. He is the only reason giving a + rating Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each t Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each time we have been in and basically would have to stand around and wait. We also struggled getting anyone to call us back when we had questions after getting the vehicle on our papers/getting our plates and basically missed the deadline for getting the paperwork completed. It took 4 emails to get the issue resolved. BUT.....I spent an hour with Chris Buie yesterday for a more complete overview of the car and the operations of the vehicle. He was a pleasure to deal with, was knowledgeable and very helpful. I think if this dealership had more folks like him they would get better ratings overall. I hope that he is treated as a valuable asset to this organization. We have owned several businesses and realize how important it is to know who your good employees are.....the only reason that we are taking the time to complete this survey. More