AutoNation Volkswagen Mall of Georgia

Service department was great. Had an emergency and had to bring it in without an appointment. But they got my vehicle in as quick as possible. Delays in repair were due to parts availability. They went above bring it in without an appointment. But they got my vehicle in as quick as possible. Delays in repair were due to parts availability. They went above and beyond to diagnose quickly and order the parts. Communication and repairs were great. More

Aaron Humprey sales wasted 2hrs did not honor our deal. More

Service was excellent, I went in for an oil change and everything was straightforward and 100% professional. I really appreciate the efforts shown by the service manager to make sure I was fully satisfie everything was straightforward and 100% professional. I really appreciate the efforts shown by the service manager to make sure I was fully satisfied. More

Great customer service.keep your vehicles genuine with authorized genuine service! authorized genuine service! More

I was there for 20000 mile maintenance on my car. They did a great job but it took over 2 & half hours. I had to cancel an appointment b/c of this. That's the only problem I had with them that day did a great job but it took over 2 & half hours. I had to cancel an appointment b/c of this. That's the only problem I had with them that day More

The ONLY reason I still come to this service center to have my car serviced is because of ANDY. Andy use to be a sales rep and actually sold me my vehicle, then he transferred to service and this man has have my car serviced is because of ANDY. Andy use to be a sales rep and actually sold me my vehicle, then he transferred to service and this man has been nothing short of amazingly kind, professional and encouraging. We have since moved out of the area and will pass another Volkswagen dealership just to get to this location. More

The sales team at auto nation was exceptional. They answer all our questions and were quick to complete the sale when we decided to lease the car. answer all our questions and were quick to complete the sale when we decided to lease the car. More

2018 Q50 Vehicle purchased online as contactless transaction on June 28th. I was told by Jewell vehicle would be delivered later that day. She called back to say found paint damage on the hood, woul transaction on June 28th. I was told by Jewell vehicle would be delivered later that day. She called back to say found paint damage on the hood, would have the hood repainted before delivery. Weds car was delivered and i discovered a damaged tail light and massive paint damage on the passenger rear side. I contacted her about the damage and I did not want the vehicle in it's cond. She said Aaron apprv fix. when i questioned when and where (it was a contactless transaction) i was told she'd get back to me. nothing. i called again, she said she had to get with Aaron again. Nothing. I reached out again and was told they were trying to coordinate it, i again said i do not want the vehicle based on the damage. now we get to day 4. nothing. day 5 i again reached out to say my 5 days is expiring and there customer services stopped as soon as i got the car. Hood painted in 1 day and now, 8 days later...u cant fix the rest of the paint/rear light damage? Base on my email, Aaron called to say he was working on a fix. NOTHING. now 5 days pass, no contact. i call AGAIN. End up talking to James. who said he'd work on the fix. but i was told 4 different times this was already happening. I still don't even have any of my paperwork they promised to send as well. (online transaction). i said i do not want the car. he just said they wont take back now...5 days past. How convenient since my 5 days are gone and it's up to them to pick it back up or repair and they didn't. I mentioned i thought this was not legal and he told me he wont talk to me if i contact an attorney and hung up. Don't walk, run!! they will make promises, don't pick up the vehicle and wait for the return period to end and THEN tell you oh well. saw several complaint on BBB (AFTER THE FACT) with same issues. More

I have a friend that works there and I went to trade my vehicle in. I got there about 1:30 PM and it's now 5:53 PM and I still don't have a value for my trade in. They have the exact vehicle that I want to vehicle in. I got there about 1:30 PM and it's now 5:53 PM and I still don't have a value for my trade in. They have the exact vehicle that I want to purchase but if it was free, I wouldn't want it from them any longer. This is absolutely no reflection on the Sales Person. More

I just purchased a Golf Sportwagen and my sales person, Lynette Wheeler, was absolutely fantastic. She was very responsive and went so far above and beyond to make it a truly excellent experience! I would Lynette Wheeler, was absolutely fantastic. She was very responsive and went so far above and beyond to make it a truly excellent experience! I would buy another car from her in a heartbeat and highly recommend her to anyone looking to buy a car at AutoNation VW Mall of Georgia! More