AutoNation Volkswagen Mall of Georgia

My son bought a used BMW from this dealer. Added on to sales contract were nearly $4,000 of GAP protection, wheel and tire care and vehicle care protection he could not use. It took me about Added on to sales contract were nearly $4,000 of GAP protection, wheel and tire care and vehicle care protection he could not use. It took me about 10 phone calls to get 2 of these useless add ons canceled, and after 28 phone calls to the dealer I still have not got the Vehicle care protection (oil change he would have to travel 100 miles to use) canceled. No one returns phone calls at this dealer, the phone system does not work unless you have an extension. Also, he got a check to pay Alabama sales tax and it was to the wrong county. UNLESS YOU WANT THE SAME EXPERIENCE, DON'T SHOP AT THIS DEALER. BUYER BEWARE!!! More

This dealership is horrible. Of course they want to do your paperwork treat you like royalty so you can buy a car from them. I recommend buying a new car if you have to go to the Of course they want to do your paperwork treat you like royalty so you can buy a car from them. I recommend buying a new car if you have to go to the dealership if you buy a used car buyer beware. My vehicle came with so many issues. It wasn’t until I reached out to the Better Business Bureau that this dealership reached out to me and wanted to help. Yet The issues have not been fixed. I’ve owned this car since November 20 23 and the issues have persisted till now I have not been able to enjoy my vehicle My vehicle has been at this dealership for service 4 times for the same issue Each time my vehicle was brought for service. It was kept for a little over a month so mind you since November I have not had this car for a long period of time in my position . Nothing has been resolved at least when Jason Reeves was the general manager he wanted to help people out this acting Manager. He’s not for people he’s not he’s not about the company. He’s about his paycheck. Paycheck mind you if you have issues with your vehicle, they will do as little as possible. According to the manager, there has been so much money poured into my vehicle and it still has not been fixed. Purchase a used vehicle from this dealership, please be mindful and knowing that you will not get the correct amount of help and your issues will not be resolved. If you were having issues with this dealership I recommend you reach out to the better business bureau Attorney generals office for consumer protection. Maybe they would be of some help. More

Shawn ans Michelle did a great job getting me into the car I wanted. Jason the sales manager did his part and the deal was completed. car I wanted. Jason the sales manager did his part and the deal was completed. More

Service department is awful,came in on a Saturday for a check engine light. They tell me there's no one who can check my vehicle. On top of that they have no loaner/courtesy vehicle to use so if you don't check engine light. They tell me there's no one who can check my vehicle. On top of that they have no loaner/courtesy vehicle to use so if you don't have secondary vehicle I guess your supposed to get rental car. More

It was a pleasure to work with the sales dealers, managers and finance people here to get my new VW car. The service here is outstanding and processes (including fees) are clearly demonstrated. Will managers and finance people here to get my new VW car. The service here is outstanding and processes (including fees) are clearly demonstrated. Will keep doing business with them for sure. More

Great service, my service agent Saud is always very helpful. Car returned on time and clean helpful. Car returned on time and clean More

Orginally went in to have my car serviced. Been in the market for a truck for awhile, nothing too big just a mid size or smaller. Saw a nice jeep gladiator on the lot and took it for a test d Been in the market for a truck for awhile, nothing too big just a mid size or smaller. Saw a nice jeep gladiator on the lot and took it for a test drive. They worked with me on price and it was a quick process and a good rate. More

This is an outstanding dealership that truly excels in customer service. The staff is professional, friendly, and attentive, ensuring every detail is taken care of. I recently had my vehicle serviced ther customer service. The staff is professional, friendly, and attentive, ensuring every detail is taken care of. I recently had my vehicle serviced there, and the entire process was seamless. The service was completed on time, and the quality of work was exceptional. It was a great experience, and I highly recommend VW Auto Nation for anyone looking for service their VW. More

Easy and effective experience! Salesman was super nice and did and not rush us at all. Answered all our questions and concerns! Salesman was super nice and did and not rush us at all. Answered all our questions and concerns! More

Christopher Rozier made my car buying experience easy! He is knowledgeable, professional, and extremely patient while I made my decision on my purchase. He is knowledgeable, professional, and extremely patient while I made my decision on my purchase. More