AutoNation Volkswagen Hilton Head

Excellent service experience. I appreciate the easy scheduling of appointments and the communication during the service period. The service staff members are excellent and I will c I appreciate the easy scheduling of appointments and the communication during the service period. The service staff members are excellent and I will continue to use this facility More

Thank you Came into VW Service needing attention to a minor issue with 2015 Golf . Doozer Bourdeau 'was very helpful, looked into the problem and resolved whil Came into VW Service needing attention to a minor issue with 2015 Golf . Doozer Bourdeau 'was very helpful, looked into the problem and resolved while I waited. Also discussed upcoming service dates. As always, exceptional service experienced at HHVW. CB More

Big assist for an out of town visitor Came to Beaufort SC from Frederick, MD for my nephews graduation from basic training at Parris Island. Friday afternoon was warm (80 degrees) and the Came to Beaufort SC from Frederick, MD for my nephews graduation from basic training at Parris Island. Friday afternoon was warm (80 degrees) and the two left side dash vents in my 2015 Passat were blowing extremely hot air. Two in the right were blowing air conditioned air as I had the A/C on. Called HH VW and they said bring it on in at 3:00 PM on a Friday. They checked it out right away, diagnosed the problem and ordered the necessary parts to be sent overnight with an AM delivery. Went back the next morning for the repair and was back on the road out of town before noon. I cannot say enough good things about the entire service team for how they took care of me and my problem. Especially being from out of town and needing to be on the road again by Saturday. I would recommend them to anyone and everyone! More

10,000 service Brought my car in for the first service. I had booked my service time on line and knew the cost up front The service team is beyond excellent. I h Brought my car in for the first service. I had booked my service time on line and knew the cost up front The service team is beyond excellent. I had my previous Volkswagen serviced here also and can't say enough about Peter and his team. They are always professional and will go above and beyond. Being a Volkswagen owner for the last 13 yrs, it is great having a reliable service team close by. More

Over charged Brought my car in for service. Engine light on. Told it would be over 1200.00 to replace the throttle body. I thought that sure seems like a lot. I lo Brought my car in for service. Engine light on. Told it would be over 1200.00 to replace the throttle body. I thought that sure seems like a lot. I looked online. I was able to find the part for 100.00 (OEM Volkswagen). I went back to pick up my car. I was charged 134.30 for them just plugging my car in to get the code, which I already knew the code was PO638. I guess that is a good way to ensure that I never use them for service or buy a car from them. More

Awesome people! They work their hardest to get you the best deal! They got us a better deal on the interest through VW then the loan I had walked in their with! They work their hardest to get you the best deal! They got us a better deal on the interest through VW then the loan I had walked in their with! More

Great experience! Quick, easy. Lisa was great to work with. Helpful, not pushy . I would recommend her. Only curious thing was that no one greeted me or asked me if I needed help Lisa was great to work with. Helpful, not pushy . I would recommend her. Only curious thing was that no one greeted me or asked me if I needed help when I arrived, even as I wandered through their building for about 5 minutes. I had to seek out a salesperson. All ended well, however. More

False advertising On the HHVW website it has the price crossed out and says to ask for the best price!! Well - they told us the price was the crossed out price and that On the HHVW website it has the price crossed out and says to ask for the best price!! Well - they told us the price was the crossed out price and that's it!! No lower price not negotiating, you pay the price !!! The new gal that waiting on us was wonderful- just not happy with the false advertising!! More

Excellent Customer Service Overall experience was excellent. Couldn't have asked for a better sales associate than Jim Thompson. He made my truck buying experience easy and pain Overall experience was excellent. Couldn't have asked for a better sales associate than Jim Thompson. He made my truck buying experience easy and pain free. More

Whitney Thanks to Alex, Mo and Dan! I sent an inquiry to HHVW online and got a phone call from Christa and she schedule me an appointment with Alex. I s Thanks to Alex, Mo and Dan! I sent an inquiry to HHVW online and got a phone call from Christa and she schedule me an appointment with Alex. I shopped for loans and cars leading up my Saturday afternoon appointment. I bought a VW Passat in Savannah and called Alex to let him know I found a Passat. I text Alex the next day and told him I’m still browsing and asked him what does he have? He told me about a candy white Passat and suggested I come take a look. I went to look at it and learned more about VW and the quality of the car. I told him I was interested and I needed to return the car I had before Thanksgiving. He said, I will get the numbers started and call you in the morning. The numbers worked and I have a sexy car named Whitney! Oh yeah and btw, the car I bought Saturday had to be returned before I finalized Whitney’s homecoming, Alex arranged transportation from Savannah to SC with an award winning customer service representative! More