AutoNation Volkswagen Hilton Head

I have been dealing with Autonation Volkswagen and the Volkswagen Regional Customer Care for going on 3 months now with no resolution to the repairs/tests required. DO NOT BUY FROM AUTONATION VOLKSWAGE Volkswagen Regional Customer Care for going on 3 months now with no resolution to the repairs/tests required. DO NOT BUY FROM AUTONATION VOLKSWAGEN OR EVEN VOLKSWAGEN WITHOUT DOING YOUR BEST RESEARCH AND FORMING YOUR OWN OPINION....PRIOR TO BUYING ANYTHING!!! You have been warned ⚠️ Below is my issues to read for yourself: I have had issues from day 1 of picking up my 2026 Volkswagen Taos The wind noise coming into the vehicle, passeger side is much worse than driver’s side. Thr service personnel (3) and Master Technician (1) in the vehicle with me and acknowledged they all can hear the noises that were identified. 2nd have been to the dealership numerous times and have had many issues, from being told to come in and they would repair while waiting and then being told the vehicle would have to be left... to making and appointment for repairs and them not having the required courtesy vehicle and having to make another appointment 2 weeks later. Noone is trying attempting to correct the issues with this brand new vehicle. I have requested a cabin interior smoke test be performed to see where the noise/air is coming from. A. The service advisors and manger did not know what i was talking about, this is a common/preferred method of identifying this type of problem. 1. First the advisor said that a smoke test was only for engine issues, totally not knowing what they were talking about. 2. I was then told (after clarifying the proper test) that the test would not be performed because they needed authorization from VW. 3. Then I was told, the test would not be done because people were not properly trained and do not have the equipment available. This equipment and properly trained personal should be available SOMEWHERE within your Autonation Corporation/Network. I have even spoken directly with the General Manger. He was only interested in getting his courtesy vehicle back and not wanting to talk about troubleshooting this issues with my vehicle. Guess the next step (since Autonation Volkswagen is not helping) to to talk directly with Regional Volkswagen 2026 VW Taos is a very poorly built and definitely not a quality product (or should I say Product Support) More

Enjoyed the whole experience for once. Helped having a team at the dealership that get along. They were an excellent staff, very professional, courteous. Helped having a team at the dealership that get along. They were an excellent staff, very professional, courteous. More

Let me start by saying I do not like car. Salesmen. So when we needed a car, I looked online at auto nation. And found the perfect car Volkswagen of hilton head sent an email and was connect Salesmen. So when we needed a car, I looked online at auto nation. And found the perfect car Volkswagen of hilton head sent an email and was connected to Elvis Robles Barrientos this gentleman went above and beyond, in fact, all the staff at volkswagen was so helpful everything was explained and nothing was forced upon us would definitely recommend and purchase again from this dealership. More

Once you buy a car there is no personal follow. I have been back 3 times with issues with my 2026 Taos and it has yet to be taken care of. The service department is under staffed and they make pro I have been back 3 times with issues with my 2026 Taos and it has yet to be taken care of. The service department is under staffed and they make promises that they do not keep. I was told they would call me back about air leaking into my car, 2 weeks ago, and have not been contacted since. I have attempted to call, but the phone system either hangs up on me or no one answers 🤷🤷. Very disappointed in the after purchase care👎👎👎 More

I understand the nature of the work that your team performs, and I recognize that vehicles with higher mileage can experience additional mechanical issues. However, I do have concerns regarding the ex performs, and I recognize that vehicles with higher mileage can experience additional mechanical issues. However, I do have concerns regarding the explanation that these problems are simply expected because the vehicle has reached 150,000 miles. From my understanding, replacing the intake manifold requires disconnecting and reconnecting components of the evaporative emissions (EVAP) system. Because the intake manifold is directly connected to the EVAP system, it is highly possible that something may have occurred during the repair that affected the charcoal canister system. Specifically, the technician would have needed to disconnect and reconnect the EVAP lines and the purge valve/solenoid, which connects the rear charcoal canister to the front intake manifold. If an EVAP line was cracked, not properly reconnected, or if the purge valve was damaged or left malfunctioning during the repair, it could create issues within the EVAP system. Likewise, if the charcoal canister became saturated or was compromised, it could flood the system with fuel vapors, resulting in an improper air-fuel mixture. Those types of issues can directly contribute to symptoms such as engine stalling, an auto start-stop malfunction, illumination of the check engine light, and other drivability concerns. Given that these problems began following the intake manifold replacement, I believe it is reasonable to this occurred while at your shop. I would appreciate a thorough inspection of the EVAP system, including the purge valve, EVAP lines, electrical connections, and charcoal canister, to determine whether any of these components were affected during the intake manifold replacement. More

Shelby and the team were amazing at diagnosing and resolving an issue with my Traffic and Lane assist systems. They were efficient, polite, offered to give me a ride back home and most importantly the resolving an issue with my Traffic and Lane assist systems. They were efficient, polite, offered to give me a ride back home and most importantly they got the job done immediately, correctly and professionally. 100% recommend! I'm glad I've found a new home for my 2025 ID.Buzz to be taken care of. It's in good hands! More

Nothing wrong with the work done on the vehicle but trying to reach the dealership to speak to a real person in the service department is mind blowingly difficult. Took two days and about 8 calls to g trying to reach the dealership to speak to a real person in the service department is mind blowingly difficult. Took two days and about 8 calls to get a return phone call to get a simple question answered. Hopefully I will not need to use the dealership for service again. More

Dale did a great job on my back 2 tires. Balanced and mounted within an hour. Great fast service!!! Balanced and mounted within an hour. Great fast service!!! More

I purchased a 2019 Volkswagen Tiguan in July 2025. I was treated with open arms, however I have experience problem with this same vehicle. It started with the brakes. I am a senior citizen and I don’t I was treated with open arms, however I have experience problem with this same vehicle. It started with the brakes. I am a senior citizen and I don’t drive every day. Sometimes I go anywhere for one or two days. I have a part time job with the mileage is about sixteen miles round trip, four days a week. I’m 66 years old where am I going. Then the check engine light comes on. I’m am a senior citizen on a fix income trying to make ends meet. When I emailed the dealership general manager and the CEO, I got no response. They knew this car was a lemon but they sold this SUV to a senior citizen. I advise no one to purchase a car from AUTONATION Volkswagen Hilton Head. How can you do this to a senior citizen. This SUV didn’t last a year! More

I was greeted by a warm smile and a good morning. My car was taken in very quickly and I was updated on the work. My Service Advisor Shelby was professional courteous and considerate of my time. G My car was taken in very quickly and I was updated on the work. My Service Advisor Shelby was professional courteous and considerate of my time. Great job. More