AutoNation Volkswagen Hilton Head

Won't be returning I've been a faithful Peacock customer until this recent experience with the VW dealership. First things first, anybody in their right mind could under I've been a faithful Peacock customer until this recent experience with the VW dealership. First things first, anybody in their right mind could understand that when buying a vehicle, new or used, customer service is key. Unlike the team at Peacock CJDRF, the VW guys have no personalities, have no idea how to carry on a personable conversation, and are the most inflexible I have ever dealt with. I felt uncomfortable with these guys off the rip and it continues to drag on. A little more than a week after buying a nearly brand new Passat from them, I got a phone call from Michel asking if I was still interested in buying a 2019 Passat (which, as previously mentioned, I had just purchased)... just goes to show how much people really don't matter when it comes down to making that sale. At that point, I felt like just a number. Sad. Now that we are a month past our purchase date of a 2019 Passat R-Line, we are still going back and forth with VW about our trade in vehicle. In addition, I'm highly disappointed in the GM, Robbie, whose customer service skills are exceptionally poor. While on the phone with him, simply trying to get some answers, he was consistently cutting me off mid-sentence, and ended the conversation by hanging up on me. I strongly feel that our sales guy (Alex) dropped the ball during the transaction by not contacting the Chrysler dealership that was in that time in possession of the trade-in. However, Michael (sales manager) and Robbie are still pushing the blame. I try my hardest to be kind and understanding during any conversation, but these guys have made it increasingly more difficult to play nice. Also, what kind of business allows one of their "managers" to cuss in conversation with their customers? That threw me for a solid loop with David. There are a number of things in addition to these that I am slighted about. I can hope to hear from someone above the general manager regarding the issues I am having. Otherwise, I have no problem continuing to drag my feet over a few hundred dollars. Kindly. More

Wonderful! No hassle and super friendly. Would totally deal with them again. Doesn’t get much better. Now the Savannah location is a different story. WORST deale No hassle and super friendly. Would totally deal with them again. Doesn’t get much better. Now the Savannah location is a different story. WORST dealership EVER. Wouldn’t step foot in there again. Bunch of lurking smarmy sales sharks who think women are idiots. BUT, the Hilton Head dealership renewed by faith in VW. THANKS for the awesome experience. Btw - Ernie is such an asset to HH VW. He was the best part of our purchase. More

Ford F350 This was an excellent experience. Jim worked his butt off to help me out and kept me informed the entire time. I can’t recommend this dealership more. This was an excellent experience. Jim worked his butt off to help me out and kept me informed the entire time. I can’t recommend this dealership more. Thank you More

Great staff! Steve Murphy was the sales person that assisted me with my car purchase. He was very friendly and courteous. He patiently helped me throughout the pro Steve Murphy was the sales person that assisted me with my car purchase. He was very friendly and courteous. He patiently helped me throughout the process and offered to help me with set up of Bluetooth and any other things I night need. The rest of the staff were also very friendly and helpful. At no time did I feel pressured. I was given a fair and reasonable deal on my purchase. More

Professional, courteous, and more. Immediately Greeted at the door with very courteous professionals. Described the plan to care for the car. Called us on completion of the scheduled m Immediately Greeted at the door with very courteous professionals. Described the plan to care for the car. Called us on completion of the scheduled maintenance. On our arrival to pick up our car, All was explained what had been done.. with the car washed, we drove away very pleased! Thank you Peacock VW service team! More

Great! Purchased a used Jeep Wrangler, they were very friendly, fast and to the point. By far the best purchasing experience I have had. Would definitely rec Purchased a used Jeep Wrangler, they were very friendly, fast and to the point. By far the best purchasing experience I have had. Would definitely recommend. More

Audi Q3 Steven was very nice. My only issue is I was told I just needed a sd card for Navigation and come to find out the vehicle doesn’t have it. Also I wasn Steven was very nice. My only issue is I was told I just needed a sd card for Navigation and come to find out the vehicle doesn’t have it. Also I wasn’t showed how to even open the gas tank. That was disappointing considering that this is supposed to be a luxury vehicle. But I have a book so I’ll figure it out. More

Prompt perfect service! Needed tires checked for pressure and a tail light replaced. Completed in record time and techs located screw in my tire! Patched quickly and replaced Needed tires checked for pressure and a tail light replaced. Completed in record time and techs located screw in my tire! Patched quickly and replaced not one but two light bulbs. These guys are thorough and so friendly. A great visit to Hilton Head VW! More

Routine Service Appointment Service is excellent. Additional requirements were taken care off at minimal cost. Always reliable. Great knowledgeable management and service pers Service is excellent. Additional requirements were taken care off at minimal cost. Always reliable. Great knowledgeable management and service personnel. Highly recommend the dealership and their service. More

Excellent service! Highly recommend this dealership for service! Excellent communication and timely in performing service! Will use again for service in the future! Very Highly recommend this dealership for service! Excellent communication and timely in performing service! Will use again for service in the future! Very clean and friendly environment too! More