AutoNation Volkswagen Hilton Head

I worked with Greg who was easy to talk to and get along with. He is very down to earth which helped make this buying experience very seamless. I'm very pleased with the car I purchased and the way I was with. He is very down to earth which helped make this buying experience very seamless. I'm very pleased with the car I purchased and the way I was treated. More

Great service department . Friendly people. I've used this dealer's service department since my odometer was 7,000. I just had it in for my 100,000 inspection and it's running great. this dealer's service department since my odometer was 7,000. I just had it in for my 100,000 inspection and it's running great. More

Pete in service went above and beyond to help me out. My son's car actually had the rim fail on his 2015 VW Jetta on his way home to PA from college in FL. We drove to the dealership on the spare and fortun son's car actually had the rim fail on his 2015 VW Jetta on his way home to PA from college in FL. We drove to the dealership on the spare and fortunately they had a rim in stock. Pete was able to put a technician on it, even though we didn't arrive there until 4:30PM. Obviously I am not a routine customer since we live in PA, however he knew we were stranded otherwise and made it happen. Truly appreciated. More

Friendly, personable staff. The service department listens to my concerns and addresses them. Always pristine waiting area in service department with snacks and beverages. Very thorough in servicing listens to my concerns and addresses them. Always pristine waiting area in service department with snacks and beverages. Very thorough in servicing my car with sound advice on what I need and don’t need. More

Dealership appears to be short-staffed. Obvious disconnect between the service and sales departments. Phones are unanswered and calls not returned. Poor customer service all around. No sense o disconnect between the service and sales departments. Phones are unanswered and calls not returned. Poor customer service all around. No sense of urgency in the service dept. at the top level. Serviceman, Cory, was an exception. He was helpful during a recent service appt. We own a 2015 Jetta and are leasing a 2021 Tiguan, both from this dealership. The Tiguan was scheduled to be delivered to our home, but staff was unavailable at time of appt. We understood and agreed to pick up the car from the dealership. The car was dirty and the protective treatment add-on was not done at the scheduled time for pick-up. We are former Toyota customers of a local dealership with 5-star customer service. Although we are pleased with VW products, the human experience post-sales has been disappointing. Perhaps lack of customer service training is the issue? Combined with staffing issues? More

Kevin jave is the best, he made my experience awesome. He was professional, a gentleman of his words, I made sure everything work out for me, he made sure I got the car that I wanted, and he stopped at nothi was professional, a gentleman of his words, I made sure everything work out for me, he made sure I got the car that I wanted, and he stopped at nothing to ensure that I was completely satisfied More

I purchased a 2020 VW Atlas from Kevin and Cameron was my finance person. Both were very professional and down to earth. Both gave me what i think is a great great deal. I am totally happy with the deal, tra finance person. Both were very professional and down to earth. Both gave me what i think is a great great deal. I am totally happy with the deal, traded in an older 2012 VW GLi and with some down and the trade I am at a really comfortable monthly payment for a beautiful 2020 Crossport,. I didnt think that I would be driving something this nice for a long time, but Kevin and Cameron made it happen! I will also be doing a personal survey as well but just wanted to rate the dealer FIVE stars!! Byu the way the crossport is an awesome SUV 10x better than anything in its class. More

Where to begin. Upon purchasing our 2019 Volkswagen Atlas on Mother’s Day of this year, at Volkswagen Hilton Head, where we were greeted with a friendly smile and all of the right words. We decided to bite t on Mother’s Day of this year, at Volkswagen Hilton Head, where we were greeted with a friendly smile and all of the right words. We decided to bite the bullet and purchase said vehicle. The buying processes was sub-par and the trade offer we received was a joke and was made worse by their comment of at least you’re getting a military discount, all of $500. Thanks. The issues began shortly thereafter with the detailing of the vehicle or lack thereof. The Atlas sat at detail for approximately two hours while me and my family sat waiting for the vehicle. We asked numerous times and got a relatively cold shoulder. The associate at Volkswagen Hilton Head finally brought our brand-new vehicle to us. To our dismay, the vehicle looked like it had not been touched. The inside was not cleaned, the windows had streaks and you could see the pollen line from where the vehicle sat. The sales manager sat there and cleaned it himself with a spray bottle and rag while I pointed out the flaws. Rather than taking the vehicle and holding someone accountable, he did it himself. The vehicle seemed fine, of so we thought, for the new 1200 or so miles. On or around the 5th of June my wife went to leave for work in her brand-new vehicle. I just happened to be seeing her off and I noticed a slightly red fluid underneath where she had just left from. Myself, being somewhat of a mechanic, knew instantly it was transmission fluid. The transmission then began slipping, hard shifting, and all sorts of other mechanical issues and so the call was made to the dealer. The call went as expected, I got excuses everything from well that’s how it’s supposed to shift to well how do you know its transmission fluid? I asked for an earlier drop off date and explained that Automatic Transmission Fluid (ATF) is highly flammable and that I didn’t feel safe with my wife driving her brand new vehicle. Side note, if a transmission fails or catches a vehicle on fire, at 80 mph, on a highway, with my family in it, it would have been catastrophic. I was greeted with well ill talk to my service manager. Again, Thanks. The vehicle was finally dropped off on 17 June 2020. The vehicle sat in the shop 10 to 11 days. The parts that needed to be ordered on my wife’s new car, with 2000ish miles was the following: A new transmission, a cv axle, and a cooler. When we received the call from Volkswagen of Hilton Head, we were just told a transmission. It was not until they call me back after the work had been completed that they told us the rest of the parts. I instantly began questioning them. Why just one cv axle? If the transmission was grinding the gears on one, why not replace both? And why were we not told about the rest of the parts. So now my wife’s car has a new transmission at 2000ish miles and basically a whole new drive train. Unhappy with the lack of Quality Control from Volkswagen, we called the corporate number and had a run around with them. We were finally given to the regional manager, Sarah G. She opened up a file to try and get us into a new Atlas as the one they sold us was clearly faulty. It took them approximately weeks to call back, around the end of July. They told us the amount of damage was not enough to warrant a new vehicle. No accommodations were made just the excuse of “That’s what the manufactures warranty is for.” So, a critical component fails along with other critical items and it gets shrugged off? I guess this shoddy work is what Volkswagen is ok with putting out. The issues just kept coming. I was washing the Atlas and noticed the bumperdillo was installed incorrectly, the driver door rattled, and the transmission shifts noticeably hard. Myself, my wife and brother in law all agreed it shouldn’t feel like this. The Tiguan and Arteon we had for loaners didn’t shift like that and they are both 8 speed automatic transmissions. So, we made yet another service call, this time to Volkswagen in Savannah. They ordered the bumperdillo and brought the car in to get looked at. These were the excuses I was given for the issues. The door rattle, which I can clearly hear by the latch, was attributed to some hair berets in the door and a light lens in the 3rd row. The shifting was diagnosed as normal even though we have now driven 2 other VW’s and none of them shifted like that. I am getting fed up with the excuses Volkswagen is giving us for their shoddy craftsmanship and the blatant knowledge of issues. After the issue with the transmission replacement, we were told by Sara G, the region manager, to call if the car went back to the shop. The vehicle was dropped of on 24 August 2020, I attempted to call and email starting as early as 17 August 2020 and have not received any response. I called on the following dates: 19, 25 and 27 August 2020 and multiple email attempts. On the 25 August call, I was told she would call back by end close of business on the 26th. No call. I attempted to get a hold of them again today, and was told 45 mins to one hour, and it’s been two. If we could, we would never have purchased this vehicle. We are making payment on a vehicle that clearly has issues and no one is accepting the fault at VW. More

Dealer applied window sticker had a feature added that was not part of car....some communication problems within insurance Dept and sales...some questions about warranty that I was concerned about was not part of car....some communication problems within insurance Dept and sales...some questions about warranty that I was concerned about More

Bait and switch people! 3 days of emailing Tiffany Keagy saleswoman about a vehicle. Told it was on site, it was 45 min away, then told it was on a test drive, it was not. Then finally told it had been wrea saleswoman about a vehicle. Told it was on site, it was 45 min away, then told it was on a test drive, it was not. Then finally told it had been wreaked. All to get me to look at something else. No, I know what I want. Waisted me and my husband’s time. NEVER AGAIN! More