AutoNation Volkswagen Hilton Head

In past visits have left dealer confident of the service performed, this time not sure what was done if anything. Had 8am appointment and still waited two hours for an oil change. Did not check fluid leve performed, this time not sure what was done if anything. Had 8am appointment and still waited two hours for an oil change. Did not check fluid levels, all were low. Service desk employee very nice, but at the mercy of techs in the back. Car was Not sanitized, car was actually dirty with fingerprint marks. In the past my car was always clean when returned. Wanted to know about the age of the battery to this moment I have no idea if I need to replace, they charged the battery but what I wanted to know is do I need to replace it?? and when?? Are you out of batteries? Would like to see you go back to the service standards of Peacock days. Not a good experience. More

Service was fine. I am still awaiting my copy of the customer invoice for the part installed Friday morning which was to be e-mailed to me. I want it for my complete history records of all work perform customer invoice for the part installed Friday morning which was to be e-mailed to me. I want it for my complete history records of all work performed. Thank you. More

For me and I’m sure for many other people buying a new car is an all day and stressful experience. That changed with my purchase at this dealership. Greg Weaver in sales and Wayne Watson in finance were car is an all day and stressful experience. That changed with my purchase at this dealership. Greg Weaver in sales and Wayne Watson in finance were so considerate of my time and did everything possible to make the transaction very smooth and without any hiccups. Greg provided me thorough web training on the ID .4 electric vehicle. I met the general sales manager and general manager. Greg also took the time to take me through the service department as well. Again, great experience. Highly recommend AutoNation VW in Hardeeville SC, especially Greg Weaver. I love my ID.4. . More

Excellent customer service updated us every step of the way. We have found a home for our vehicle services way. We have found a home for our vehicle services More

Friendly people, good service, Service advisor knowledgable about vehicle details. I will definately come back there. knowledgable about vehicle details. I will definately come back there. More

Kept their appointment time. Explained what and why they were doing. Pleasant staff and clean facilities were doing. Pleasant staff and clean facilities More

Good service department but very hard to get in contact with at time for scheduling and updates. I’m sure it is a VW issue but the pricing for a lot of the repairs are very expensive. Miss Doozer. with at time for scheduling and updates. I’m sure it is a VW issue but the pricing for a lot of the repairs are very expensive. Miss Doozer. More

Leah and the service managers are awesome. Had a recall and they fixed it as soon as they received the correct tool for the job. My instrument panel went black for a couple days and the back up light, radi and they fixed it as soon as they received the correct tool for the job. My instrument panel went black for a couple days and the back up light, radio, etc didn’t work. It started working again after a couple days. I know this is a new car but I really didn’t think this would happen. I sure hope it doesn’t happen again. More

Very comfortable and clean showroom and waiting area. Excellent customer service…as always. Thank you to the attention and professionalism of Peter and Corey! Excellent customer service…as always. Thank you to the attention and professionalism of Peter and Corey! More