AutoNation USA Plano

This is a typical promise you the world and not deliver after purchase. We didn't notice when we bought our vehicle that the daytime running light led assembly was burnt out on the passenger side. It was after purchase. We didn't notice when we bought our vehicle that the daytime running light led assembly was burnt out on the passenger side. It was day 7 before we noticed and I thought no big deal, the nice salesman Tom Anderson said we had a 90 day warranty. On the 90 day warranty section under electrical it states it covers external led assemblies and also high intensity discharge lamp assemblies, so I thought we were covered obviously. The salesman told my son to drive into Plano Tx dealership and they would look at it. Once my son got there, they stated it wasn't covered because it is a burnt out bulb. The car we bought is a 2014 Lexis IS 250 and the daytime running lights are led assemblies, not bulbs. The company manager stated that external led assemblies only cover add on led assemblies, which warranty doesn't state, and makes no sense. The salesteam is great as long as you never need anything after the sale. Please shop elsewhere!!! More

Ihab was great. No pressure, no haggling, just honest professionalism. Had a great experience trading in my wife’s Honda. Will definitely be back! No pressure, no haggling, just honest professionalism. Had a great experience trading in my wife’s Honda. Will definitely be back! More

Friendly and helpful staff that listen to their customers. Cassandra was amazing! Highly recommend this location. customers. Cassandra was amazing! Highly recommend this location. More

Staff were very nice and helpful. They worked with us to find the best financing with the amount we wanted. They worked with us to find the best financing with the amount we wanted. More

AutoNation Plano was fantastic from beginning to end. Make sure to ask for Wade. He is a consummate professional and will ensure that you have a seamless transaction from beginning to end. I highly reco Make sure to ask for Wade. He is a consummate professional and will ensure that you have a seamless transaction from beginning to end. I highly recommend Wade and his team for all you auto buying and selling needs. More

Tommy was great! Very friendly and helpful in getting us the rate we needed and on the road in our new car. Very friendly and helpful in getting us the rate we needed and on the road in our new car. More

Great experience, friendly staff, reasonable price, Mr. Drake Ferrill did a fantastic job in assisting with my car purchase, Drake you are phenomenal!...Also, other team members-Cody, Nicki, Aiden, you guys Drake Ferrill did a fantastic job in assisting with my car purchase, Drake you are phenomenal!...Also, other team members-Cody, Nicki, Aiden, you guys are awesome!... More

Great place to buy a car, friendly and knowledgeable staff. I would buy again. No pressure. staff. I would buy again. No pressure. More

Super Attentive. ..Answered all our questions, but were not pushy at all. I appreciate that 100% when looking for a car!!! ..Answered all our questions, but were not pushy at all. I appreciate that 100% when looking for a car!!! More

We had excellent customer service at this dealt. We would definitely return! Thank you for everything! We would definitely return! Thank you for everything! More