AutoNation USA Plano

Tom was excellent to work with. He was responsive, professional, and followed up consistently, often faster than I expected. His effort is the only reason I am giving this location He was responsive, professional, and followed up consistently, often faster than I expected. His effort is the only reason I am giving this location two stars instead of one. Unfortunately, my experience with AutoNation as a company was extremely disappointing. My son is active-duty military, stationed in Japan, and has been deployed to the Middle East. Before leaving, he completed a military power of attorney so I could handle necessary business on his behalf while he was overseas. The document was properly signed and notarized by a Texas state-licensed notary. AutoNation refused to accept the military power of attorney because it was not signed by a "military notary". I provided them with guidance directly from the U.S. Navy Judge Advocate General’s Corps website stating that a military power of attorney may also be notarized by a public, state-licensed notary under state law. Despite that official guidance, AutoNation still chose not to accept the document. The response I received was that "the power of attorney might work with other dealerships, but not with AutoNation". That statement says a great deal. This was not presented as a legal prohibition. It was AutoNation’s own policy and their decision not to work with us. Military powers of attorney exist for situations exactly like this. Service members stationed or deployed overseas complete these documents so their families can manage important personal and financial matters while they are unavailable. My son took the proper legal steps to make sure I could act on his behalf, yet AutoNation refused to recognize the document based on a company policy that appears more restrictive than the guidance published by Navy JAG and state and federal laws and rules. In my opinion, a company cannot claim to support military members and their families while maintaining policies that make it unnecessarily difficult for deployed service members to conduct basic business at home. If you don't support our military we can not support you. Again, Tom personally did an excellent job, and I do not fault him for a company decision he likely could not control. However, based on AutoNation’s unwillingness to work with a military family that have a valid military power of attorney, I cannot recommend doing business with them. More

We were lied to and misled. We told everyone we spoke to we were cash buyers and would not finance unless we could pay the vehicle off without interest when the first statement We told everyone we spoke to we were cash buyers and would not finance unless we could pay the vehicle off without interest when the first statement came in the mail. We were assured numerous times by everyone involved and specifically Isreal Paniaqua that we would not incur any interest. The first bill arrived 40 days after purchase and there was $385 of interest. We spoke with AN Finance who was rude and disrespectful. They refused to remove the interest and they were condescending. This was Maria, Marissa and another girl. They suggested we talk with corporate. When we spoke with corporate, Natalie said she had no ability to do anything with billing and called the Plano TX location to speak with the manager Mark Polito. She was never able to get ahold of him. I have called AN Plano TX numerous times and got no answer. I left VMs that haven't been returned AN Finance explained to me that there would have been absolutely no way to avoid interest even if I wanted to pay off the very next day as it takes 2-3 weeks for an account to be created. Therefore, I am forced to pay the first month of interest. This was never disclosed. This was never in our contract. This was never part of the terms I agreed to, signed and consented to. This is illegal and fraudulent. I will be reporting this to the BBB. AN robbed me of $400. Additionally, the vehicle was advertised with "new brakes" but when I had my mechanic inspect the vehicle they did NOT find any new brake parts. Again, this is illegal and fraudulent. This too will be reported to the BBB. AN claims "all calls are recorded for QA." Go listen for yourself. More