AutoNation Toyota Winter Park

I've been buying cars for over 35 years. It's never been an enjoyable experience, just one of those things in life that you tolerate. That being said, my experience with Courtesy Toyota in Orlando, and par an enjoyable experience, just one of those things in life that you tolerate. That being said, my experience with Courtesy Toyota in Orlando, and particularly with my salesman, Bishoy Rezek, was the best car-buying experience I've ever had. He was polite, was not aggressive or overbearing, very informative, and when he didn't know the answer to a question, unlike so many salesmen who will BS you if they don't know, instead, Bishoy would be honest and say, "I don't know, but I'll find out for you." How refreshing! He single-handedly restored my faith in car salesmen. He made researching and buying my Prius a positive and fun and experience. Thank you, Boshoy!!! Jackie Cartwright Melbourne, FL More

Al is a great person and a great sales man. I have bought many cars before and have never had such pleasant experience in doing so. He is very patient, never asked the wrong questions and was very honest eve many cars before and have never had such pleasant experience in doing so. He is very patient, never asked the wrong questions and was very honest even about his knowledge of the vehicle we purchased. I appreciate that instead of having someone trying to tell me just want I want to hear. Customer Service: The best at a car dealership. Al has excellent customer service. He is very friendly, patient and not pushy at all. We are looking to buy another Toyota and we will purchase it from Al no questions asked. Quality of Work: Even though I am aware this is a team effort, this whole thing started with Al and it ended with AL. Again his work and quality of work to us was excellent. Friendliness: We couldn't have had a friendlier person. I wish all of our past dealership experiences were like the one we had with AL. Al was friendly at ALL times no matter how the deal was going. We have lots of respect for AL. Overall Experience: Again I have bought/leased more than 13 cars now and not once have I had such great experience as I had with AL and this dealership. Normally I hate going through the process, but would repeat this again with AL. Price: We were very close to where we wanted to be, therefore I can't complain. The only thing that could have been better would have been free...wishful thinking I guess. Over all we are very happy customer. More

After going to almost every Hybrid car dealer in the Orlando area, my wife and I were most impressed with the honesty and open dialogue that was created by your entire staff. Bob was a joy and blessing Orlando area, my wife and I were most impressed with the honesty and open dialogue that was created by your entire staff. Bob was a joy and blessing to meet and work with. He was very patient in discussing and explaining all the detailed questions we had. Unlike other dealer, we found that everything Bob told us was verifiable as we discovered from our research and discovery over time. All the other support staff were also very professional, friendly, and honest. I look forward to continued service with Courtesy as needed for our new Prius. This will be another test of the quality of your automotive maintenance staff and will determine whether I return to Courtesy Toyota for my next purchase. The last new car purchase we make here in Orlando had a good sales staff, but the service department left a lot to be desired. (Lost my maintenance record book, were not prompt in keeping with preset schedules, high turn-over employee rate, and would take much longer for regular service that I have ever experienced before (1-2 hrs per oil change). A person would wonder, "What on earth are they doing to my vehicle?) More

I have nothing but good things to say about the service I received starting from the moment I walked into this dealer. I visited 2 other dealers in my area and walked away feeling I was gonna get raked over received starting from the moment I walked into this dealer. I visited 2 other dealers in my area and walked away feeling I was gonna get raked over the coals. My Salesperson (Jessica C.) went well out of her way to make my experience the best ever. I was out of state with my family for the holidays and Ms.Carrasco delivered my car with keys tucked away in a gift box @ her expense & a big red bow on my wife's new Venza. These are the things that separate the customer service based dealer from the wallet jacking dealers. I'm pleased to say this dealer has a customer for life. As for the service department I drive by 2 Toyota dealers to get my wife's car serviced here. I can say I had no issues with any portion of my visit. They changed oil & filter & cleaned my car. I would recommend this dealer to anyone who is in the market for a new car or needs car serviced. Give Jessica C the opportunity to make you a great deal. More

Buying our vehicles was really easy with Courtesy Toyota, Ken is an excellent salesman, personable and very knowledgeable about the vehicles. He and the Sales Team made the experience enjoyable and economica Ken is an excellent salesman, personable and very knowledgeable about the vehicles. He and the Sales Team made the experience enjoyable and economical. We went in for one vehicle and came out with two, a Tundra and a Camry!! They go out of their way to find the best vehicle for the best price. We will definitely use the Dealership and especially Ken Coffee again. More

We went to Winter Park Toyota looking to learn before we bought and that is exactly what happened. Renaud Peters met us in the parking lot and took us through Toyota 101 in regards hybrids and showed us th bought and that is exactly what happened. Renaud Peters met us in the parking lot and took us through Toyota 101 in regards hybrids and showed us the cars we asked about with patience and open information as we went through the product line. From the first discussion until the night we signed the paperwork and drove off the lot, Renaud was personable, informative and low pressure, with the type of rapport with us that helped to us to form a decision with comfort and confidence. This was how car buying should be, and we will certainly be back to do it again as the need dictates. The rest of the staff we worked with were both helpful and informative and during the closing process the manager we worked with was very helpful. More

MY COURTESY TOYOTA DEALERSHIP STORY !! I had purchased MY COURTESY TOYOTA DEALERSHIP STORY !! I had purchased a 2007 Toyota Tundra CrewMax Limited truck from Central Fl.Toyota and MY COURTESY TOYOTA DEALERSHIP STORY !! I had purchased a 2007 Toyota Tundra CrewMax Limited truck from Central Fl.Toyota and was happy with the deal from there at the time.I wanted to trade there again and tried to do so ! The only problem was that my sales person had moved to another dealership. BIG PROBLEM well no deal there to be had at Central for sure!! I looked around and almost purchased at David Moss Toyota PROBLEM was not the vehicle I really wanted. So as I was about to buy I contacted Courtesy Toyota Winter Park Fl. I spoke to Mr Bob Lavin the internet mgr. I might add he has lots of patience to be able to deal with me. I am a tough and tight person when it comes to car prices. I want the best price there is on my trade and the vehicle I'm buying. Mr Bob Lavin hung in there with me to the bitter Sweet end !! The dealership will give you a good price for tradein's as well as the new car your buying. In conclusion Mr Eunice sales GM and Mr Bob Lavin are great guys to do business with! As for the best part I have been back to the dealership a couple of times for service and questions and a person could not have ask for better help with either questions and service was over the top in my book. This has to be the very BEST TOYOTA DEALER IN CENTRAL FLORIDA BAR NONE !!! More

I had done a lot of homework on the Prius before I came to Courtesy. I had already made up my mind that it was to be the Prius V. I had received an e-mail and then talked to Bob on the phone. I made an app to Courtesy. I had already made up my mind that it was to be the Prius V. I had received an e-mail and then talked to Bob on the phone. I made an appointment to visit the dealership. We talked for a bit and then he got the key remote so that I could test drive it. I, immediately, fell in love with the car. I really hadn't planned to buy it that day, but before I knew it, I was driving away in my new car. The finanacing went smoothly. Bob also introdued me to the service manager. I will certainly recommend this dealership and salesperson to anyone who is looking for a new car, especially a Prius. More

I was working with several Toyota dealerships in Central Florida to find a dealer willing to work with an employee family purchase program (my nephew works for Toyota). Bob Lavin was the only dealer to mak Florida to find a dealer willing to work with an employee family purchase program (my nephew works for Toyota). Bob Lavin was the only dealer to make the calls to find out about the program and structure a deal within the guidelines. He then found the car I was looking for. More

Ken my sales associate was great. There was never a "hard sell" or any other dealer tricks. Everyone at the dealership took great care of me and IMO went above and beyond both during the sale and afte "hard sell" or any other dealer tricks. Everyone at the dealership took great care of me and IMO went above and beyond both during the sale and after. I will buy my next Toyota here for sure. More