AutoNation Toyota Winter Park

Mr. Fernandez was helpful, friendly and knowledgeable. I like that he provided the information I needed without being pushy. I will definetly be back to this dealership. like that he provided the information I needed without being pushy. I will definetly be back to this dealership. More

We had been wanting a new car and originally had been directed to the KIA dealer down the road by our son. We had one of the most unhappy purchasing experiences we had ever had in our lives. So unhappy, directed to the KIA dealer down the road by our son. We had one of the most unhappy purchasing experiences we had ever had in our lives. So unhappy, that we almost gave up even wanting to purchase a new car at least for awhile. On our way home, we remembered that we both had purchased vehicles from your Toyota dealership. Mine many years ago when I lived near your dealership back then it was Orlando Toyota. My wife had actually purchased the van we were driving from your dealership and had always had excellent performance from it(past tense since we purchased a car). We walked in just wanting to see what was available. We met David, and David spent a lot of time with us showing us different vehicles that could fit our budget and what we had described we wanted. We had arrived late to do our unhappy experience with the other dealer. David stayed with us until almost midnight that evening even after every-one else had left at least in the general vicinity. David also spent additional time in driving with us home in order to get paperwork so we did not have to return to the dealership. David in our eyes was one of the best sales associates we had ever had the pleasure of working with. He had gone out of his way to make us happy, he was honorable and seamed to care deeply making sure we were satisfied customers. Due to Davids actions we want to express our deepest appreciation and respect to your dealership and company. I will for the rest of my lives be why we first consider purchasing a Toyota above other vehicles. In retrospect I wish I had replaced my Toyota SR5 that I owned with another Toyota truck. When I traded it in I had had no engine nor drive train problems and received top dollar for the trade in. Since then my Dodge truck has given me nothing but grief, and being on disability it seams we are stuck with it. But, thanks to you we do have one reliable vehicle again. P.S. I do wish a lease option would have been offered or discussed with us. We did not even think about a lease option on a vehicle until after we returned home nor had known about the lower payments. We may have been able to afford a larger vehicle with a few more options, and once when I was back to work at full salary we would have been able to trade it up probably at less of a loss to ourselves. Sincerely your present and future customers, Steven P. Howe & Lizzette Irizarry Howe More

We had a great experience at Courtesy Toyota. We did not feel pressured to make a decision we were not comfortable with and they were very professional and tried very hard to get us exactly what we wanted. feel pressured to make a decision we were not comfortable with and they were very professional and tried very hard to get us exactly what we wanted. We really love our new 2011 Sienna! More

I stressed for months knowing that I was going to do "car shopping". My husband and I must of looked at hundreds of Toyota Tundra's until we found the perfect one sitting in Courtesy Toyota in WinterPar "car shopping". My husband and I must of looked at hundreds of Toyota Tundra's until we found the perfect one sitting in Courtesy Toyota in WinterPark. The saleslady that assisted us is named Jessica A Carrasco. I have never met a saleslady with so much patience, tolerance, and willingness to assist! We did not buy immediately because I wanted to make sure that we were obtaining the "the best deal". We must have called Jessica at least ten times with additional questions and went back to the dealer at least 3 times. After many opinions from friends, family, and other professional in the field, we came to the conclusion that the price-financing, options, and professionalism could not be beat. We are very happy that we purchased the Tundra and are looking forward to purchasing our Sienna or Sequoia at the end of this year. Needless to say, we will head straight to Jessica and her team at Courtesy Toyota in Winter Park. More

A good experienc; the staff was very pleasant and we reached my price in a professional manner and I was treated respectfully. Good job Courtesy! reached my price in a professional manner and I was treated respectfully. Good job Courtesy! More

I've been buying cars for over 35 years. It's never been an enjoyable experience, just one of those things in life that you tolerate. That being said, my experience with Courtesy Toyota in Orlando, and par an enjoyable experience, just one of those things in life that you tolerate. That being said, my experience with Courtesy Toyota in Orlando, and particularly with my salesman, Bishoy Rezek, was the best car-buying experience I've ever had. He was polite, was not aggressive or overbearing, very informative, and when he didn't know the answer to a question, unlike so many salesmen who will BS you if they don't know, instead, Bishoy would be honest and say, "I don't know, but I'll find out for you." How refreshing! He single-handedly restored my faith in car salesmen. He made researching and buying my Prius a positive and fun and experience. Thank you, Boshoy!!! Jackie Cartwright Melbourne, FL More

Al is a great person and a great sales man. I have bought many cars before and have never had such pleasant experience in doing so. He is very patient, never asked the wrong questions and was very honest eve many cars before and have never had such pleasant experience in doing so. He is very patient, never asked the wrong questions and was very honest even about his knowledge of the vehicle we purchased. I appreciate that instead of having someone trying to tell me just want I want to hear. Customer Service: The best at a car dealership. Al has excellent customer service. He is very friendly, patient and not pushy at all. We are looking to buy another Toyota and we will purchase it from Al no questions asked. Quality of Work: Even though I am aware this is a team effort, this whole thing started with Al and it ended with AL. Again his work and quality of work to us was excellent. Friendliness: We couldn't have had a friendlier person. I wish all of our past dealership experiences were like the one we had with AL. Al was friendly at ALL times no matter how the deal was going. We have lots of respect for AL. Overall Experience: Again I have bought/leased more than 13 cars now and not once have I had such great experience as I had with AL and this dealership. Normally I hate going through the process, but would repeat this again with AL. Price: We were very close to where we wanted to be, therefore I can't complain. The only thing that could have been better would have been free...wishful thinking I guess. Over all we are very happy customer. More

After going to almost every Hybrid car dealer in the Orlando area, my wife and I were most impressed with the honesty and open dialogue that was created by your entire staff. Bob was a joy and blessing Orlando area, my wife and I were most impressed with the honesty and open dialogue that was created by your entire staff. Bob was a joy and blessing to meet and work with. He was very patient in discussing and explaining all the detailed questions we had. Unlike other dealer, we found that everything Bob told us was verifiable as we discovered from our research and discovery over time. All the other support staff were also very professional, friendly, and honest. I look forward to continued service with Courtesy as needed for our new Prius. This will be another test of the quality of your automotive maintenance staff and will determine whether I return to Courtesy Toyota for my next purchase. The last new car purchase we make here in Orlando had a good sales staff, but the service department left a lot to be desired. (Lost my maintenance record book, were not prompt in keeping with preset schedules, high turn-over employee rate, and would take much longer for regular service that I have ever experienced before (1-2 hrs per oil change). A person would wonder, "What on earth are they doing to my vehicle?) More

I have nothing but good things to say about the service I received starting from the moment I walked into this dealer. I visited 2 other dealers in my area and walked away feeling I was gonna get raked over received starting from the moment I walked into this dealer. I visited 2 other dealers in my area and walked away feeling I was gonna get raked over the coals. My Salesperson (Jessica C.) went well out of her way to make my experience the best ever. I was out of state with my family for the holidays and Ms.Carrasco delivered my car with keys tucked away in a gift box @ her expense & a big red bow on my wife's new Venza. These are the things that separate the customer service based dealer from the wallet jacking dealers. I'm pleased to say this dealer has a customer for life. As for the service department I drive by 2 Toyota dealers to get my wife's car serviced here. I can say I had no issues with any portion of my visit. They changed oil & filter & cleaned my car. I would recommend this dealer to anyone who is in the market for a new car or needs car serviced. Give Jessica C the opportunity to make you a great deal. More

Buying our vehicles was really easy with Courtesy Toyota, Ken is an excellent salesman, personable and very knowledgeable about the vehicles. He and the Sales Team made the experience enjoyable and economica Ken is an excellent salesman, personable and very knowledgeable about the vehicles. He and the Sales Team made the experience enjoyable and economical. We went in for one vehicle and came out with two, a Tundra and a Camry!! They go out of their way to find the best vehicle for the best price. We will definitely use the Dealership and especially Ken Coffee again. More