AutoNation Toyota Winter Park

Everyone who helped me at Toyota was very helpful. Each time a problem came up, someone had a solution that worked. David was great with keeping me calm (this was my first new car) and picked out the perf time a problem came up, someone had a solution that worked. David was great with keeping me calm (this was my first new car) and picked out the perfect match for me on the first try. It was a great experience and I would recommend Courtesy Toyota to anyone looking to buy a car! More

I purchased an 08 Camry that I found online on their website. The ad clearly stated that dealer fees were included but tax, tag, title was not included. No problem I thought. After driving the car the g website. The ad clearly stated that dealer fees were included but tax, tag, title was not included. No problem I thought. After driving the car the games started. Figures were presented to me and the price was $700 above and beyond the advertised price after adding tax, tag, and title fee. When I questioned the amount being wrong an attempt was made to tell me they was not actually charging me the amount on the paper. I then took the paper scratched out the $700 fee and stated: "This is what the correct price should be and thats all Im going to pay". The salesman said: "OK" let me present this to my supervisor. He comes back and says OK your offer is accepted so how do you want to do the financing? I said since I have a high beacon score and its a used car I still want a minimum of 4% for 60mths and Im paying $5,000 down and Ive already estimated my payment. Those are the terms I want and will not settle for anything different. After a few moments the salesman returns with another individual who basically lied to me stating that 6.49% was the best interest rate I could get and my payment was going to be higher than I wanted. Thats typical....they make $$ off the financing or they were attempting to. So I said no thats not going to get me the payment I need so its unacceptable. He then stated I could arrange my own financing if I thought I could do better. I said thats fine give me the amount you need a check for and I will go get my own financing because I know I can beat your interest rate and I also know you have more financing options that would beat 6.49% but, he insisted that simply was not the case. He then told me I would need a buyers order to obtain financing on my own and I said no problem print it up and give it to me. It wasnt no time after that scene until a third gentleman Mr. Mike Aly appeared and escorted me from the used car area to the new car area and was inquiring as to what it would take to sell me the car. I said that I wanted a better interest rate than I was given because my credit was excellent and that the payment would be acceptable if I was given that rate. He said to give him a few minutes and he would see what he could do. Mr. Aly came back after about 20min. and gave me a 2.3% for 60mths. so I signed the paperwork. So the best possible rate went from 6.49% to 2.3%. I do not like being played and treated like an idiot. I was lied to and disrespected by the unnamed gentleman. I have edited this posting to include a positive experience. After making this post I was contacted and apologized to for the way I was treated. The gentleman Mr. Rodriquez was very polite and helpful. He arranged for me to get a second key at no charge to me because after the closing of the deal I only had one key and was told that an additional key would cost $250. Thank You Mr. Rodriquez for being a stand up gentleman and attempting to repair the damage done by one of the other members of your staff. More

Dealership is fine, the issue was the ongoing original radio problem has now been corrected with a reconditioned model. Problem is that it has cost me money and time to correct a manufacturer issue that o radio problem has now been corrected with a reconditioned model. Problem is that it has cost me money and time to correct a manufacturer issue that only started after the Warranty ended! Radios should NOT die!! More

Great team. Really my best buying experience in buying a new vehicle. I hope I can buy another car from Toyota Courtesy. I was very satisfied with the attention given to me and my family during the time we new vehicle. I hope I can buy another car from Toyota Courtesy. I was very satisfied with the attention given to me and my family during the time we spend in purchasing the vehicle. Thanks to David and all your personnel for such a pleasent expirience. Sincerely Ramon E. Perez More

He let us know the problems of the car and it was done when he said it would be. We got tires and other items and when we had a tire issue a month later it was repaired at no charge since we got them fro when he said it would be. We got tires and other items and when we had a tire issue a month later it was repaired at no charge since we got them from the dealer. Good Stuff! More

He was very informative and helpful with any questions. Explained everything in detail during my test drve. Very helpful and introduced me to the whole dealership ~ which truely was excellent to know. Fol Explained everything in detail during my test drve. Very helpful and introduced me to the whole dealership ~ which truely was excellent to know. Followed up with a phone call to see how things were going and if I had any questions. Truely a great salesperson & great experience. I would shop there again. Thanks Jay More

TONY HELP TO ASSIST ME IN FINDING A NEW TRUCK WITH ALL THE EXTRA'S I WAS LOOKING FOR. THROUGH OUT THE PROCESS HE KEPT IN CLOSE CONTACT WITH ME TO LET ME KNOW WHAT WAS HAPPENING. I FELT THAT TONY REALLY THE EXTRA'S I WAS LOOKING FOR. THROUGH OUT THE PROCESS HE KEPT IN CLOSE CONTACT WITH ME TO LET ME KNOW WHAT WAS HAPPENING. I FELT THAT TONY REALLY WAS LOOKING OUT FOR MY BEST INTEREST. More

Great dealer, best service, willingness to work with customer to help obtain financing ( ask for Shafik Amrani, finance manager), very dedicated. I bought 2 cars from them and I will definitely buy some customer to help obtain financing ( ask for Shafik Amrani, finance manager), very dedicated. I bought 2 cars from them and I will definitely buy some more in the years to come! If you go there make sure you ask for Erkan Erguven, very nice guy! More

As a return customer I appreciated the way Ms. Carrasco As a return customer I appreciated the way Ms. Carrasco handled my transaction. It was the easiest and hassle -free experience I have ever made with As a return customer I appreciated the way Ms. Carrasco handled my transaction. It was the easiest and hassle -free experience I have ever made with a vehicle purchase. I also appreciate the follow up calls and e-mails that receive from her. More

I truly believe this is a great dealership, the attention, assistance and deals were amazing. I’ve visited several places before going to this one and I should say this is was the best dealership. attention, assistance and deals were amazing. I’ve visited several places before going to this one and I should say this is was the best dealership. For all of the above I finally decided to buy my vehicle. I highly recommended this place for my family and friends, and also I will definitively come back in the near future. Thank you very much. More