AutoNation Toyota Winter Park

Osvaldo was very helpful and guide me through the whole process. I went for my 25k service and he realized that my tires were not in good conditions, he said I could hold on until next service and to keep process. I went for my 25k service and he realized that my tires were not in good conditions, he said I could hold on until next service and to keep in mind that they will match any lower price for the tires. He didn't lie, I got a lower price from Costco and with his help and patience my car is driving again like new. I will most definitely recommend Mr. Ozzie to my friends and family More

My car (Sienna purchased from you a few months ago) said "maintenance required" so I assumed it was time for an oil change..your staff gave me a same day appointment. I was greeted immediately and Ozzie to "maintenance required" so I assumed it was time for an oil change..your staff gave me a same day appointment. I was greeted immediately and Ozzie took wonderful care of us. I had my 2 kids in tow so your facility equipped with snacks/tv/play was like a dream come true. Ozzie could not have been a better representation of your company. I felt like an appreciated customer. He was so gracious, accomodating and kept us informed. Our wait ended up being shorter than the estimated time and he explained to me that we have synthetic oil so it wasn't time for oil changed but informed me about our tires needing to be rotated. It was the best customer service experience I can remember, you are running things wonderfully and Ozzie is a stellar employee. Thank you!! Hollie Heatherley Mariniello More

Rubel, Jason is a friendly person, always smiling and providing me a very good service. the service didn't took long and it was done the right way. providing me a very good service. the service didn't took long and it was done the right way. More

Jason always goes out of his way to make sure my family is satisfied with the service. Keeps us up to date on things that we need to take care of and keep an eye on. This is the 5th car I have bought and w is satisfied with the service. Keeps us up to date on things that we need to take care of and keep an eye on. This is the 5th car I have bought and we always bring our cars to Jason for service. More

Jason is always as pleasant as always to deal with. He is an exemplary employee, answers all concerns and questions we have regarding maintenance of the vehicle. Thank you very much. an exemplary employee, answers all concerns and questions we have regarding maintenance of the vehicle. Thank you very much. More

When searching for a vehicle, i did a lot of research to find the right one. I have a 5 month old baby and wanted to get a Sedan or SUV. I saw an incredible deal on a Toyota Rav4 at Courtesy Toyota of Winte find the right one. I have a 5 month old baby and wanted to get a Sedan or SUV. I saw an incredible deal on a Toyota Rav4 at Courtesy Toyota of Winter Park. I live in Tampa, which is about a 2 1/2 hour drive away. So I called in the A.M. to confirm that the price was correct and that the vehicle was still available. The person answering the phone said it was correct and was still available. I drove the distance with my baby in tow. I arrived and the vehicle was already in front and they were waiting for me. Upon seeing it I knew it was mine. The test drive was just dessert. It was a great deal. Then when we sat down I told them I already had financing from my credit union. They had approved me at a 6.99% with no money down. I was approved for exactly the advertised price plus tax, tag and transfer. The sales person came back and said 'sorry, but the price was wrong. We advertised it wrong. It is actually $2000 more than what it says. We're sorry, but we are in this business to make money and aren't going to give the vehicle away." WHAT ???!!!! I was so upset. But it was a good deal at $2000 more. But my credit union (Grow Financial) was closed by this time. So Finance came out and offered to see what their lenders would say. They came back with a 26.99% and $1000 down. This was excluding the bumper to bumper warranty and any extended coverage as advertised. I was so upset. Then the Finance Manager said I could close and then go to my bank the next day and refinance it. I asked if he was sure. He said he does it all the time. Reluctantly, I closed. The next day I went to Grow Financial and they said they couldn't refinance me for 6 months and that Courtesy Toyota of Winter Park was "well aware of this" and that "they do this to people all the time." The lender Courtesy found me (Santander) pays kick backs to the dealership, but they don't get the kickback if refinanced within 6 months. Since Grow has a business relationship with Santander, they respectfully don't refinance for 6 months so that all involved are pleased. My bank said they'd close on my financing directly to Courtesy within an hour of my call, but that Courtesy would have to contact Santander to rescind the transaction, which was possible if they hdn't yet funded. I called Santander and they had not yet funded. So I called Courtesy and not one person in the entire establishment knew how to call the lender to rescind. I called the sales manager, the finance manager, the salesperson, and anyone who would listen. But as the Finance man who took care of me the day before was off, there was nothing they could do. So, when they could have helped me fix the entire horrible screw job, they chose to screw me again. Groe Financial did, in fact, close for me and had the funds available for Courtesy to claim, but they never did. Needless to say the payment difference between a 26.99% and a 6.99% is significant, even for 6 months. And furthermore, my lender was giving me 100% financing and would have reimbursed me the $1000 that I had to pay upfront with Santander. Overall, Courtesy did nothing to accomodate me. The can of Coca Cola was the best part of the experience. But it ended up costing me over $4000. False advertising and an entire team that acted like they were doing me a favor. I will never recommend this place or their people again. They were condescending and unaccomodating. They were strictly "in the business to make money" and that is sad. I thought they were in the business of servicing clients and earning business......that's a better way to make long term money in my experience. More

Our Prius service appointment was to complete recall work and an oil change. The service by Jason and the service team was exemplary as always. and an oil change. The service by Jason and the service team was exemplary as always. More

Whenever I go to COurtesy Toyota, everyone does their best to make me feel valued and special. Even where there is a problem, they are all courteous and helpful. It is always a very pleasant experience best to make me feel valued and special. Even where there is a problem, they are all courteous and helpful. It is always a very pleasant experience. More

Mr rubel did an excellent job answering my questions and offering me advice during my service. He was very respectful and i would recommend him to anyone. He was very helpful throughout my time there. offering me advice during my service. He was very respectful and i would recommend him to anyone. He was very helpful throughout my time there. More

The service was completed timely and in a great manner. Jason and other staff members, including the shuttle person were very friendly and helpful. Although prices are a little high but worth the quality. Jason and other staff members, including the shuttle person were very friendly and helpful. Although prices are a little high but worth the quality. More