AutoNation Toyota Winter Park

I have received good service here from Eduardo. However, I recently felt like another service expert, Brandon Theiss tried to sell me a lot of work that I did not need. I got my front brake pad However, I recently felt like another service expert, Brandon Theiss tried to sell me a lot of work that I did not need. I got my front brake pads and rotors replaced at this location in Nov 2021 - this experience was great, Eduardo spent a lot of time with me and advised me on what work was necessary and what I could hold off on. When I returned about 6 months later for an oil change I got Brandon and when I pulled up for my appointment he glanced at my file and said my file said I needed new brake pads and rotors, front and back. I told him I just got one set replaced just a few months ago at this location and he glanced at my file again and said that I didn’t get them replaced but instead got the rotors resurfaced. I was pretty sure that wasn’t true but told him to have all the breaks checked. He called and said I should get both front and back brake rotors replaced and that the back pads also needed to be replaced. I told him to hold off on the front rotor but to do the back ones. He complied. When I went home I found my receipt from my last service which clearly stated that the rotors were replaced in Nov of 2021 like I thought. When I went to pick the car up I asked again why he recommended replacement and he said they were warped and in bad shape. I showed him the paperwork and he said oh I guess they are new. Then he asked if I brake hard. I said no more than a normal person and that no matter how hard I brake, I shouldn’t need to replace 6 month old rotors. When I got his manager involved he tried to tell me that they were slightly warped but that I shouldn’t replace them but get them resurfaced. He then tried to offer. Free resurfacing to make up for the troubles and wanted me to wait for the work…but the rotors were still under the 1 year warranty so that should have been free any way. After a bit more back and forth he agreed to resurface them for free, clean the car and gave me a rental for the duration of the work along with a free oil change. The work was done and the rental was provided. However the free oil change was never confirmed via email or text as promised. More

Excelente servicio. Excelente compromiso con los clientes. Personal muy atento. Gracias a todos por su colaboración Excelente compromiso con los clientes. Personal muy atento. Gracias a todos por su colaboración More

there is no respect for belongings left in the car and they are not careful they are not careful More

Excelente servicio, el tiempo de espera fue el estimado , el precio es justo , lo recomiendo ! el precio es justo , lo recomiendo ! More

Gabe made the car buying experience pleasant. Knowledgeable staff and stress free experience. Will continue to shop here in the future! Knowledgeable staff and stress free experience. Will continue to shop here in the future! More

excellent attention, family treatment, communication, I hope to continue with them, thank you and keep it up, hope to continue with them, thank you and keep it up, More

Rommy Is very professional and listen to every question or concern we have.. Always available for us at any time. or concern we have.. Always available for us at any time. More

At AtoNation Toyota Winter Park Service Department I have a wonderful experience. They completed my oil change quickly and even advised me on what service I need to have done in the future. Thanks AutoNatio a wonderful experience. They completed my oil change quickly and even advised me on what service I need to have done in the future. Thanks AutoNation!! More

Very good customer service. Very pleasant environment. Took care of my issue quick. Thank you Very pleasant environment. Took care of my issue quick. Thank you More