AutoNation Toyota Tempe

I worked with Richard Ouellette over about a 30-day period to purchase a new Tacoma. At first I just wanted to test drive various models to see if I liked them and if they would fit in my garage. Then period to purchase a new Tacoma. At first I just wanted to test drive various models to see if I liked them and if they would fit in my garage. Then I had to wait until my son was ready to purchase my 2002 Tundra. When I again got in contact with Richard, he researched his stock and provided me detailed descriptions and prices via email. I compared his prices with another Toyota dealer and with a private broker. Richard certainly made the process of purchasing a new Toyota easy as well as pleasant. Lastly, a shout out to Carmello, Richard's supervisor who was there to help when he was not available, which was a nice touch. More

This is the second car we bought at Power Toyota Tempe, and besides the great quality of work they do, they also have phenomenal costumer service. Our salesman Victor Arkilic was extremely patient, informa and besides the great quality of work they do, they also have phenomenal costumer service. Our salesman Victor Arkilic was extremely patient, informative and helpful. More

Overall a very positive experience. Richard is exceptionally good at his job. He is very professional, knowledgeable, personable, and not at all pushy. We are glad he was assigned to be our sale exceptionally good at his job. He is very professional, knowledgeable, personable, and not at all pushy. We are glad he was assigned to be our sales person, and Power is fortunate to have him as an employee. We also dealt with the sales manager, Carmello, and Justin in Finance. Both of them were very professional and competent. I recommend this dealership to anyone who is looking to buy a car. More

Overall experience was very good. Both Tom and Jim were friendly, courteous and helpful. All or our questions were answered. I will continue using this dealership. friendly, courteous and helpful. All or our questions were answered. I will continue using this dealership. More

We called the Power Toyota dealership several days before our planned trip from New Mexico to Sedona and visited with Kimberly about a Prius V Station Wagon. She sent us excellent directions to the dealershi our planned trip from New Mexico to Sedona and visited with Kimberly about a Prius V Station Wagon. She sent us excellent directions to the dealership and we had no trouble locating it. Kinberly had the car we were interested in sitting right in front when we arrived, and she gave us the purchase price estimate. We examined both and continued our trip. On our way back we arrived at the dealership in the afternoon and were anxious to conclude the transaction as quickly as possible so as to arrive home at a reasonable hour. Kimberly whisked us through the purchase procedure rapidly and efficiently and we were on our way. We have had a couple of questions since we arrived home, and Kimberly answered them promptly and to our satisfaction. We were very pleased with our experience with Power Toyota. More

Entire experience was exceptional. Richard was easy to work with and no pressure. Justin in Finance was great and helped us get the extras needed for my daughter's first car like the maintenance plan. P work with and no pressure. Justin in Finance was great and helped us get the extras needed for my daughter's first car like the maintenance plan. Price was perfect and I walked away feeling good. I've bought a lot of cars and have always walked away feeling like I was ripped off somehow someway. Not this time! Thanks Richard! I will be back and refer all my friends and family! More

I had the pleasure of working with Andy Price, whom I believe is in the Costco Program/Fleet Sales Department. This guy is an ACE; straight forward, polite, and listens to what is asked of him. He jumpe believe is in the Costco Program/Fleet Sales Department. This guy is an ACE; straight forward, polite, and listens to what is asked of him. He jumped through hoops to get us the Highlander we were looking for. Andy and the rest of his team really came through for us, and we will sure enjoy our first Toyota Highlander. Thanks to Andy and everyone else who was involved at Power Toyota in Tempe. More

Everyone was great to work with. Richard is OUTSTANDING!!!! I have already passed his card on to some friends. Next time I'm in there, I'll get some more of his cards. OUTSTANDING!!!! I have already passed his card on to some friends. Next time I'm in there, I'll get some more of his cards. More

Andy was very patient and answered the questions that I asked. He took me on test drives of 3 vehicles that I was interested in. He kept on top of the progress of the car as we waited for it to come from asked. He took me on test drives of 3 vehicles that I was interested in. He kept on top of the progress of the car as we waited for it to come from the manufacturer. He called me as aoon as he found the car on the lot. Andy was cordial and friendly through out the whole process. I was very pleased with the service and Happy that I came to Power Toyota to buy my second new camry. More

Day 1: 04/25/2012 7am - 2010 Toyota Tundra 4x4 brought in for 15K service and alignment. Truck returned 5pm. Truck alignment worse after service. In the process of moving, needed truck. Day 2: 05/11/2012 for 15K service and alignment. Truck returned 5pm. Truck alignment worse after service. In the process of moving, needed truck. Day 2: 05/11/2012 7am - Truck returned to fix alignment. Informed at 1pm by me calling the Service Dept. as I had not heard from them that alignment bay was down for broken parts. Truck picked up at 5pm. Day 3: 05/14/2012 7am - Truck returned for alignment a 3rd time. Called dealership at 1pm as I had not heard from them. Truck at an offsite alignment shop being aligned. Received call at 3pm that truck was completed. I asked Service Adviser if he had driven the truck to make sure that the alignment was done properly. He had not. I asked him to do so. Received call from Service Adviser at 4pm informing me that alignment was not done properly. Day 4:05/15/2012 1pm - I called dealership as I had not heard from them. Service Adviser had gone home sick. Speak with someone named Alan whom was turning over my service to Bob Rose, Director of Service. 4pm received call from Bob informing me that my truck was being pulled back into the bay to check if it was done properly. Day 5: 05/16/2012 9am - I called Bob Rose to confirm that the service had been done on the truck. Bob will verify at 10am this morning. I am expected to pick it up at noon today. Conclusion: 4.5 days & $210.00 thus far for an oil change, alignment, tire balance, cabin air filter change, and tire rotation. Unacceptable. Re: Met with Bob Rose (Director of Service) today at 12:30pm. Bob personally met with me for 30min explaining the issues that occurred and completely refunded my entire purchase of $210. Total miles obtained while at Toyota for this service work, 118.7mi. Not only did Bob fix the problems, he personally drove my vehicle to confirm the issues were repaired to the highest Toyota standards. This was an outstanding move by a dealership of this caliber. I want to personally thank Power Toyota for finally stepping up to the plate and taking care of a soon to be long-term customer. Thank you Bob Rose. More