AutoNation Toyota Tempe

Everyone was great to work with. Richard is OUTSTANDING!!!! I have already passed his card on to some friends. Next time I'm in there, I'll get some more of his cards. OUTSTANDING!!!! I have already passed his card on to some friends. Next time I'm in there, I'll get some more of his cards. More

Andy was very patient and answered the questions that I asked. He took me on test drives of 3 vehicles that I was interested in. He kept on top of the progress of the car as we waited for it to come from asked. He took me on test drives of 3 vehicles that I was interested in. He kept on top of the progress of the car as we waited for it to come from the manufacturer. He called me as aoon as he found the car on the lot. Andy was cordial and friendly through out the whole process. I was very pleased with the service and Happy that I came to Power Toyota to buy my second new camry. More

Day 1: 04/25/2012 7am - 2010 Toyota Tundra 4x4 brought in for 15K service and alignment. Truck returned 5pm. Truck alignment worse after service. In the process of moving, needed truck. Day 2: 05/11/2012 for 15K service and alignment. Truck returned 5pm. Truck alignment worse after service. In the process of moving, needed truck. Day 2: 05/11/2012 7am - Truck returned to fix alignment. Informed at 1pm by me calling the Service Dept. as I had not heard from them that alignment bay was down for broken parts. Truck picked up at 5pm. Day 3: 05/14/2012 7am - Truck returned for alignment a 3rd time. Called dealership at 1pm as I had not heard from them. Truck at an offsite alignment shop being aligned. Received call at 3pm that truck was completed. I asked Service Adviser if he had driven the truck to make sure that the alignment was done properly. He had not. I asked him to do so. Received call from Service Adviser at 4pm informing me that alignment was not done properly. Day 4:05/15/2012 1pm - I called dealership as I had not heard from them. Service Adviser had gone home sick. Speak with someone named Alan whom was turning over my service to Bob Rose, Director of Service. 4pm received call from Bob informing me that my truck was being pulled back into the bay to check if it was done properly. Day 5: 05/16/2012 9am - I called Bob Rose to confirm that the service had been done on the truck. Bob will verify at 10am this morning. I am expected to pick it up at noon today. Conclusion: 4.5 days & $210.00 thus far for an oil change, alignment, tire balance, cabin air filter change, and tire rotation. Unacceptable. Re: Met with Bob Rose (Director of Service) today at 12:30pm. Bob personally met with me for 30min explaining the issues that occurred and completely refunded my entire purchase of $210. Total miles obtained while at Toyota for this service work, 118.7mi. Not only did Bob fix the problems, he personally drove my vehicle to confirm the issues were repaired to the highest Toyota standards. This was an outstanding move by a dealership of this caliber. I want to personally thank Power Toyota for finally stepping up to the plate and taking care of a soon to be long-term customer. Thank you Bob Rose. More

I went in because my 1995 4 runners radiator blew on the freeway which caused some engine damage. Mark works in service and he was very kind new I was probably stressed given my morning so he offered me a r freeway which caused some engine damage. Mark works in service and he was very kind new I was probably stressed given my morning so he offered me a rental at no charge so that I could get to work and home and time to think about what I wanted to do. The next day sat I went to advise him that I will have my truck towed back to my house and will be searching for another vehicle. I then was approached by Mike he was very pleansant and kind and informative and did not pressure me as is with a lot of sales people. He understood what I was looking for and found the perfect certified used vehicle for me. All in all the experience took about 4 1/2 hours from start to finish. I don't remember everyone's name that came to say hello but the General Manager did and was extremely nice and another assistant offered to pay the tow of my truck back to my house as a customer appreciation. Everyone there loves animals and their pets are all from rescues so that tells me that they are all good people. thank you!! More

This was very low pressure, not intense or nerve racking at all. Richard was very attentive, offering up information about the vehicle and was expeditious in getting the deal taken care of as efficiently a at all. Richard was very attentive, offering up information about the vehicle and was expeditious in getting the deal taken care of as efficiently as possible. I felt like I got a great deal and have already recommended his services as well as that of the dealership to several folks. I had heard from others that Power Toyota was the best place to go and I concur. More

My experience here was excellent! I have purchased 2 vehicles now from Richard Ouellette at Power Toyota Tempe. Both times it was quick, the vehicles were the right price, there were fair with my trade- vehicles now from Richard Ouellette at Power Toyota Tempe. Both times it was quick, the vehicles were the right price, there were fair with my trade-ins, and really no pressure. Excellent! More

I was given all the itemized terms of the deal when requested. No other dealer did. The terms did not change upon arrival at the dealer.No high pressure sales tecniques were used to get the sale. All q requested. No other dealer did. The terms did not change upon arrival at the dealer.No high pressure sales tecniques were used to get the sale. All questions were answered and the transaction overall was pleasant. I would refer anyone to this dealership. One thing that I liked was the followup after the sale. I have purchased other vecicles with no followup after the sale. More

Quick response to my inquiry on their website. Scheduled an appointment at the time convenient for me. Was ready earlier than the appointment time as I arrived early. The vehicle was already parked near t an appointment at the time convenient for me. Was ready earlier than the appointment time as I arrived early. The vehicle was already parked near the office for my review. Honest with pricing and amenities. Followed us through the whole process until we drove our vehicle off the lot. More

The entire experience went well and I was very happy with the level of service I received. Everything was made as simple as possible and everyone was very friendly. the level of service I received. Everything was made as simple as possible and everyone was very friendly. More

Initially a poor experience but the team worked hard to correct the problems. We thank the team for correcting a terrible experience and making it a great experience. correct the problems. We thank the team for correcting a terrible experience and making it a great experience. More