AutoNation Toyota Tempe

Thank you for this opportunity to explain why I have rated my car buying experience so highly. I have an 11 year old daughter and take car buying rather seriously. It is a matter of safety, reliabilit rated my car buying experience so highly. I have an 11 year old daughter and take car buying rather seriously. It is a matter of safety, reliability, comfort, and money well spent. I do a lot of research before ever contacting a dealership and generally have a good idea which vehicle I want, my option wish-list, how much it should cost, and a general idea of availability. I spoke and visited with staff at 2 other locations prior to Power Toyota Tempe and both disappointed me. Mr. Richard Ouellette (Internet Manager) called me after I requested quotes through USAA and immediately I felt relief at hearing his straightforward approach and clear, honest information. Richard was a delight to work with, fun, efficient and great at explaining the process, as well as how to use the multimedia car tools. I will seek Richard out in future. Tom Sullivan was our finance manager and we had a great experience with him also. Please feel free to contact me if you would like additional information. Thanks, Dawn. More

On Saturday, August 11, I called this dealership for a test drive after I identified two different pre owned Toyota Camrys. Prior to this, I had originally called to test drive a Toyota Avalon I was attra test drive after I identified two different pre owned Toyota Camrys. Prior to this, I had originally called to test drive a Toyota Avalon I was attracted to the price, mileage, and a special promotion for $500 off any posted price. The sales representative who answered the phone was Kimberly Franklin. I called her at approximately 1:00PM. She called back to advise me the Avalon had just been purchased that morning. I called back about 30 minutes later regarding two Camrys. She said she would check to make sure both autos were still on the lot, and "call me right back". Two hours passed and I had not heard from Kim, so I called back to inquire about the status of the vehicles. She said that several customers had come in and she was swamped. This, in my mind, did not excuse her inability to meet the commitment she made. I was anxious to drive a vehicle that day. She asked how soon I wanted to test drive the vehicle, and I said "immediately". But then on second thought, since it was getting late in the day, I said I could probably wait til the following day, Sunday, August 5. Kim said she came in at 10 so we set my appointment for then. The next morning, I ran into a conflict and called Kim to advise her that I would not be able to make it in til 10:30. She advised me that she would not see me then because she had another appointment at noon. I was confused because I did not understand why it would take more than an hour let alone an hour and a half to test drive two vehicles, one of which I felt I would wind up purchasing. Frustrated, I asked Kim when the NEXT opening was on her calender for the day, and she said 2:00PM. Instead of going over to Power Toyota, I decided to use the time to go and test drive a Honda CRV at Superstition Springs Honda. I test drove two vehicles there in 30 minutes because the sales rep there had the cars waiting in the lot when I arrived (what a concept!) In between test drives, I received a voicemail from Kim Franklin advising me that her noon appointment had cancelled and she was available sooner than 2:00PM I drove a Rav4 at the Honda dealership as well. As I sat down to talk with the sales rep there, I realized that it was closing in on 2:00 PM and I did not want to be late. I abrubtly left the Honda dealership as to make sure I would keep my 2:00 committment with Kim Franklin. At 1:55, I was just coming off the I 10 onto Elliot Rd and close to the dealership, Power Toyota, I called the dealership to let Kim know I was just around the corner. The receptionist advised me that "I am sorry, but Kim left for the day". Incredulous, I asked why, and I was told that she had no more appointments for the day. It is pretty obvious that when Kim did not hear back from me, she decided to blow me off. I raced back to meet MY committment and Kim's response was to go home because,apparently, this appointment was not convienent for her. In summary, it is pretty obvious to me that Kim Franklin works to appease HER schedule, and not the customer. Having worked in Corporate marketing and sales my entire carreer, I could have sworn it was supposed to be the other way around. Note to Kim: When you are too busy to see a customer, place him/her into the hands of one of your associates. This is what a professional sales person would do. More

I was looking for a new car for my mother and had the great opportunity to work with Joe. This was by far the best experience I have ever had with purchasing a new car. Joe was extremely attentive to w great opportunity to work with Joe. This was by far the best experience I have ever had with purchasing a new car. Joe was extremely attentive to what was important to my mother. Joe was very patient and listened to everything we had to say. If you have ever worked with a dealership before, this type of care is rare to find. Needless to say, Joe went above and beyond and my mother absolutely loves her new Camry! Joe truly is first class and I look forward to doing business with him in the future. Overall, our experience was top notch and we are thankful for the opportunity to have worked with Joe. My mother and I both consider Joe a Trusted Advisor and not as just another "Sales Guy". Thank you Tempe Toyota and Joe for the world class customer service, you have definitely earned our loyalty! More

The team that worked me wit me was awesome. They were informative, helpful and very friendly. Everything was well explained and Gus was good at providing me with exceptional customer service with by ke informative, helpful and very friendly. Everything was well explained and Gus was good at providing me with exceptional customer service with by keeping me informed in the process, letting me know what i needed to do in the process. More

I worked with Gus who treated me great. He talked to me like family and honestly tried to understand me and my needs and then went from there to get me into a vehicle that fit all of that criteria. He was like family and honestly tried to understand me and my needs and then went from there to get me into a vehicle that fit all of that criteria. He was very knowledgable about the product he was selling and got me into a great vehicle and a great price. More

I had a great experience working with Richard Ouellette at Power Toyota in Tempe. I was dreading going into the dealership and connected with Richard via email. He was extremely helpful, detailed, and prom at Power Toyota in Tempe. I was dreading going into the dealership and connected with Richard via email. He was extremely helpful, detailed, and prompt. The deal we agreed upon via email was the same deal when I walked into the dealership (no funny business or tricks). He was very pleasant, easy to work with, no pressure, and efficient. I felt very comfortable with making such a large purchase and love my 4Runner Limited! I would recommend Power Toyota and Richard to friends and family. More

My husband and I flew to Tempe to pick up his brand new Scion FR-S. Kim Franklin made it very easy to arrange the purchase from our home town Durango, CO (9 hours away!). We ended up getting there early, a Scion FR-S. Kim Franklin made it very easy to arrange the purchase from our home town Durango, CO (9 hours away!). We ended up getting there early, and even caught a bit off guard Kim was friendly and helpful and made sure we were in and out quickly. This was the first new car we have ever purchased, and the team at Power Toyota made it painless! Tom Sullivan in finance worked with us while purchasing the car, and was incredibly helpful and clear about what was happening financially, and made purchasing this car a delight instead of a nightmare. More

This was the fourth car our family has bought at this dealership. We have always been very happy with the service department. Our experience with Richard Oullette as we bought our first certified used dealership. We have always been very happy with the service department. Our experience with Richard Oullette as we bought our first certified used car was excellent. He kept me informed via email on what was available even when I changed parameters. Since I had not planned to buy a new car for several years, but was forced to because of an accident that totaled my car, I did suffer a little sticker shock. Richard did his best to make the car available in excellent condition as quickly as possible. The quality of the experience was lessened considerably when we had to visit the finance department even though we were paying cash. As we were informed about the extended warranty, it sounded like we were buying an unreliable car, and the cost of over $2000 would have put us considerably over the budget we had worked out with the unforeseen buying of a new car. More

Everyone wants to know how they are doing from time to Everyone wants to know how they are doing from time to time. Anyway, I give this dealership high marks for selling me a 2005 Scion XB, and for servic Everyone wants to know how they are doing from time to time. Anyway, I give this dealership high marks for selling me a 2005 Scion XB, and for servicing it the way they have. This truly has been a great car for the ease of use and dependability at 87,000 miles. Pretty peppy too! I like the ease of getting in and out of the car as well. The service group has a nice lounge area, and kept me updated on the time I would spend in it. Prices for service are not too bad either. Friendly helpful staff all around, even the guy that drives the shuttle. I like it that they would buy the car back! What a great compliment to the car. Just that I don't have any plans to sell it. It works too well. More

Richard is an excellent person to work with. He's knowledgeable and very helpful in assisting with the new car purchase. He takes time to understand the buyers needs and then works towards finding th knowledgeable and very helpful in assisting with the new car purchase. He takes time to understand the buyers needs and then works towards finding the best options available. More