AutoNation Toyota Tempe

I purchased my new Toyota Highlander from Power Toyota via their Internet Sales Dept. The experience was easy, quick and efficient. They offered a great price, worked with me on financing, and even picked via their Internet Sales Dept. The experience was easy, quick and efficient. They offered a great price, worked with me on financing, and even picked me up at the airport when I arrived to get my car! I would highly recommend this dealership. More

Where do I start? Gus was GREAT! Honest, straight forward, kind, worked hard, professional, and great follow-up when requested. Before purchasing our car I went online and contacted five valley T forward, kind, worked hard, professional, and great follow-up when requested. Before purchasing our car I went online and contacted five valley Toyota dealers. Gus was by far the most professional and the easiest to work with. I told him what we wanted, he found it, we worked out a deal online, we came in, and purchased the car. Gus is definitely a professional. He was thorough, detailed, asked questions. The whole process was smooth, excellent, and not stressful. It is obvious that Gus wants to do his best for the customer. Bottom line: I highly recommend Gus if you want a positive car purchasing experience. When we are ready for another Toyota we will contact him again. It was a blessing from God that we came across Gus and Power Toyota. More

This was my second auto purchase from Power Toyota and both experiences were great, but I have to say that Gus Kostopulos went "above & beyond" my expectations for quality service. Having been a manager both experiences were great, but I have to say that Gus Kostopulos went "above & beyond" my expectations for quality service. Having been a manager of Quality departments for several major US corporations for over 30 years I am a difficult person to please. Everyone I met at Power Toyota was friendly, knowledgeable and never pressured me to 'hurry up and sign". This is turly a Quality organization. I highly recommend Power Toyota and Gus Kostopulos. More

Gus is Amazing! I have purchased many cars in my lifetime but this purchase was special. The customer service was above and beyond from the beginning and continued long after the purchase and driving off the but this purchase was special. The customer service was above and beyond from the beginning and continued long after the purchase and driving off the lot. The thing I will remember most is when I was thoroughly educated about my new vehicle. Thank you Gus for keeping in touch to make sure I was continuing to enjoy the car! Will see you for our next purchase and hope many others that I come in contact with will search you out as well. More

At first, I was a little taken aback by Gus's directness. I'm so used to the usual sales patter and song and dance that it was akin to cultural whiplash. But as I told Gus to his face, it was a pleasure doin I'm so used to the usual sales patter and song and dance that it was akin to cultural whiplash. But as I told Gus to his face, it was a pleasure doing business with him. Straightforward and honest are not usual descriptions for people associated with car sales - but they are with Gus. I'd be happy to recommend him to my closest friends. Car buying is always a nerve wracking experience - but what a difference when someone isn't trying to sell you things that you neither need or want. Again, I'd recommend Gus without reservation. Given that I came back three times, and drove in from Fountain Hills each time, I'd say I was more than pleased. More

The Salesman and the staff that helped me were gracious, polite & considerate. I was very pleased with their presentation and went out of their way to display their excellent service. I will not hesitate to polite & considerate. I was very pleased with their presentation and went out of their way to display their excellent service. I will not hesitate to recommend this dealership to anyone who is looking for a car. More

There was never any high pressure to buy. I was given several choices, advised of all my options. Steve Brotherton and Jim Dixon worked with me until we both found a satisfactory middle ground, again I several choices, advised of all my options. Steve Brotherton and Jim Dixon worked with me until we both found a satisfactory middle ground, again I felt no pressure and it felt like I was dealing with family. My friends have purchased vehicles at Power Toyota before and it came highly recommended. I am very satisfied with my choice of vehicles, as well as the dealership and their staff. I did not see Kyle Stark's name on the list. Kyle was our Finance Manager who was very professional and walked us through all the paperwork; explaining thoroughly each detail. He didn't miss a thing. Jean Wilkie from Customer Service reached us the next day to set up our next visit in service where additional tinting will be added to the vehicles windows. Power Toyota's staff performed their jobs to my satisfaction as a customer. More

Seeing that my 2005 Scion XB with 113500 miles was getting just a bit less comfortable for a 55 year old, and seeing gas going up once again, I decided it was about time to think about a replacement. getting just a bit less comfortable for a 55 year old, and seeing gas going up once again, I decided it was about time to think about a replacement. My criteria was the experience needed to be easy for me - I wasn't going to put up with typical dealer hard sell tactics (I knew this could be done as experienced years ago with my Scion purchase), the price had to be fair for both me (especially me) and the dealer, the car could not have over 20,000 miles, safety had to be highly rated, great milage had to be obtained, a good track record with maintenance of the model was needed, it needed bluetooth for the cell phone, and the car had to be comfortable. I remembered that Costco had a car purchasing program, and decided to try it out. Selecting certain criterial form Costco web page, and wanting to test drive a Prius, Costco informed me that I would be contacted by Power Toyota of Tempe. Within minutes the phone rang - but I couldn't pick up - but a message was left for me by Gus. His message thanked me for inquiring through Costco, and asked that I call him back to make an appointment to come see him and the dealership. I didn't call first, but rather came in unannounced just to see the Prius C that I was reading about. I told the receptionist that I would speak with Gus if he had time, but that I didn't have an appointment. She called for Gus, and when he came out he let me know that he had another appointment in a few minutes but that he would be glad to show me the Prius C's. I was surprised to see that they had about 10 of them in stock, since most of the dealerships didn't have any. He showed me a couple of the models, but I didn't take a test drive - again we were both aware of his upcoming appointment. I then went back to this office area (Internet Sales area), he asked to see the Costco card which he needed a copy of before he could show me Costco prices. This is a deal made between Costco and the dealerships they work with. Once this was done, he was able to show me the price points that they were able to give for the Car models I was looking at. He also logged onto his computer to find the cars that were available and int stock. He took his time and listened to my questions and answered them without trying to push one car above the other. I told him I was not prepared to purchase right then, but would be back that weekend. (This is what car salesman hate to hear, because more often than not the customer doesn't come back). But I meant what I said - and I think he knew it. Two days later I called for an appointment with Gus. Gus was not at the office yet, but evidently he has instructed the dealership to forward calls to his cell phone and I told him I was going to be looking around again that day, and he made an appointment with me at his start time. I arrived, and we spoke some more, and we talked as well about the standard Prius's as well. He had one with 18000 miles, which was always owned by the dealership, and was the third tier up in the series . While the listed price was over my budget, the Costco price made it a bit sweeter, and the Kelly BB price which was much higher helped out some as well. So the plan was to test drive this one, then test drive one of the Prius C's. Gus took time when we first got into the used vehicle. I wanted to be sure my phone worked right with the bluetooth. Gus was very familiar with setting up that feature. He then took the time to explain the how the hybrids work, and and the difference in the shift stick than those in other cars. He had me adjust the steering wheel telescoping and height so that I was comfortable before leaving the dealership. Then we took the car out for the spin. This car was a Certified car, meaning it had all it's features checked by the dealership and extra time and mileage added to the original. This was a positive thing. The car ran well, smooth, and quiet. It was a pleasure to drive. Gus answered questions that I had, but didn't try to add his own sales pitch. I asked about the other display modes for the hybrid functions - but safety first with Gus - he would explain them when we got back to the dealership. He didn't want my eyes diverted from the road. When we got back, we then tried out the Prius-C. Well, it was smaller, it was louder, and it wasn't as much fun to drive. Granted, it less expensive, but the mileage is just slightly lower than the previous car I had driven, and I felt that overall size of the car would just not help me on long trips with luggage. So - I knew I wanted the first car, and Gus and I again talked about price. While the Costco discount was somewhat attractive, and the Certified benefits were and added attraction, I was still not exactly where I wanted to be price wise. Gus said he would take any offer to the sales manager so I made a pitch. I was sure hoping to avoid the usual salesperson go upstairs to talk with someone about football while eating a donut dance, that was so prevalent in years past. Well - that sure did not happen. My offer was countered - with a very reasonable offer, which I took. Then we had to wait for the finance department to get ready. I was really going to pay cash, but it was a holiday weekend, and the ATM wouldn't spit out that kind of money. So, I met with Kyle - a nice guy - not hard sell - but has to offer things anyway. I always hate this part - especially when it seems you have to make up your mind right away. I took nothing at that point, but Kyle was going to leave the file open for a few days so I could think about anything I wanted. A few days later, I did take the extended warranty. But at the price I was going to pay - not the first offer. Kyle was able to use some coupons available for the holiday weekend. I want to say that Gus walked me through every step of the process. There was never any hard sale tactics. Gus did what he said he was going to do and made me feel that his word is gold. I really believe that he is a man of integrity and cares about the customer. There was nothing hard from the sales manager, or from Kyle. I actually enjoyed the experience and would recommend working with these guys in a heartbeat. As a bonus, after rating the experience with Costco, I even received more perks - they more than pay for the price of a Costco membership if you don't already have one. More

No pressure. Just the facts. After signing papers called us back because they found us a better deal. Incredible!!! Great experience all around. Would recommend to everyone. called us back because they found us a better deal. Incredible!!! Great experience all around. Would recommend to everyone. More

We truly enjoyed working with Gus Kostopulos. In fact, we have never had a better car buying experience than we did with Gus. We had just come from Right Toyota in Scottsdale where we had been treated VE we have never had a better car buying experience than we did with Gus. We had just come from Right Toyota in Scottsdale where we had been treated VERY poorly; so poorly that we literally walked in to sign the papers to purchase the car and left within 10 minutes. We contacted Power Toyota Scion Tempe and Gus followed up with us within minutes. One of the first things he did was acknowledge our bad experience and made a commitment to provide us the best customer service and experience, regardless of whether we purchased a car from Power Toyota Scion Tempe or not. These were not just words. Gus actually did exactly what he said. We had already decided on a particular vehicle (2012 Scion xD), so Gus got right down to showing us the inventory available in the state. Once we had chosen the car with the features we wanted, he then broke down all of the pricing for us. He literally showed us the documents with the pricing and broke it down so we could understand it and see how we arrived at the price we did. Nothing was hidden. We had never had that experience before. There was no haggling over price, no going in the back to speak with the finance guy, no new people showing up all of a sudden to try and sell us on something. It was straightforward and explained in detail right in front of us. Power didn't have the specific car on their lot, so a dealer trade was necessary. It was the weekend when dealerships are most busy, so it took 3 days to confirm that the car was available. Gus stayed in communication with us the entire time, giving us updates, letting us know that he was still waiting to hear back, where we were in the process, etc. The car we ended up with had tinting on it, which we had not decided on originally, so Gus let us know and made no assumptions that we still wanted that vehicle. In other words, nothing was hidden and no additional features just appeared without us knowing ahead of time and agreeing to it. The loan we used to purchase the car was not in our name, so once the dealer trade was secured, Gus set up a time for all of us to go through all of the paperwork together. Gus was very helpful, patient, and explained everything clearly. He went over the pricing structure again and did so happily. He was not frustrated at all about having to repeat himself. We then went to Finance and met with Tom Sullivan, who was very informative, helpful, and put no pressure on us whatsoever. He spent time explaining everything to us. He was great. The car arrived the next day and we requested to pick it up at 9:30 am. Gus was not scheduled to come in for another 5 hours, but he came in early to walk us through the features of the car and the information we needed to know. (This experience was also very informative, clear, and he took his time. There was no rushing.) He did this to work with our schedule and make sure that we were able to pick up the car at a time that worked best for us. To repeat: Gus came into work 5 hours early to accommodate us. It was really spectacular. The entire experience with Gus was supremely top notch and we can’t recommend him enough! He is very friendly, honest, straightforward, helpful, no-pressure, and really has his customers' best interests at heart. Our experience with Gus was the type that everyone deserves and wishes they could have. THANK YOU, THANK YOU, THANK YOU GUS! More