AutoNation Toyota Tempe

service was performed as promised, and in a timely manner, andm no charge for 2st visit manner, andm no charge for 2st visit More

I really enjoyed working with Gabriela Bojorquez. She was very nice, answered all our questions and helped us find exactly what we asked for. I will definitely refer people to her and your location. She was very nice, answered all our questions and helped us find exactly what we asked for. I will definitely refer people to her and your location. More

Id give my sales guy, Josh Balboni 5 stars. He was wonderful in regularly checking allocations for the vehicle I wanted. He was also excellent at keeping me updated throughout the process. My v He was wonderful in regularly checking allocations for the vehicle I wanted. He was also excellent at keeping me updated throughout the process. My vehicle finally came in and it was time to buy. The day my vehicle came in, Josh even came to pick me up. The problem started when it came time to pay for my car. I was lucky to be in a position to pay for my car in full. The Managers did not like that all. I was pressured and bullied by 3 different Managers to get financing. They told me the only way they take a deposit for a car is if a person intends to finance through them. I had the money to pay for the car in full yet, on the day of delivery, i nearly had to leave without my car. I spent 5 hours at the dealership that day, having to stand up against a litany of people who tried to convince me, I should pay to borrow money that I didnt need to borrow. Ultimately, I did in fact get to leave with my vehicle. I have been very worried since that my wonderful, attentive and helpful sales guy was going to face backlash as one of the managers seemed to imply it was his fault that i was going to pay and not finance. When I put the deposit down, i did have to fill out an application for financing however, that made sense. Obviously they want to ensure that a person can in fact pay for the car. At one point I was told well, we held the car for you with the understanding you would finance. No, the car was held with the understanding I would purchase. Furthermore, even though the car was still being built and was reserved for me, it was still on their website. I was then told well, we didnt take any other deposits on it. Again, I am here to buy the car the day it arrived, so there was no need for back-up deposits. While this dealership has no mark-ups, the pressure i was put under to pay extra via financing was awful. I was held hostage by their unrelenting tactics. I had been so excited waiting for that car, my first ever new car, so excited the day it arrived and they just beat me down with the pressure. Again, I worry that ultimately, my sales guy is going to be held accountable when 1: he didn't know I wasn't financing(I had read that you should never tell a dealership up front you are paying cash) and 2: a person should be able to purchase a car at purchase price, without penalty or pressure. More

love the easy-to-use on line appointment. The VIP customer service! Is just WOW. The VIP customer service! Is just WOW. More

Trent made my dreams come true. Quick process. I was in and out with my Dodge Durango RT in a matter of a few hours. I knew what I wanted when I got there. He made sure to clean Quick process. I was in and out with my Dodge Durango RT in a matter of a few hours. I knew what I wanted when I got there. He made sure to clean and fill up the gas tank before I left. More

Rich Taylor is awesome! He takes the time to explain things, so I understand. He's patient and friendly. This past Monday I brought my car in for service (on the wrong day i He takes the time to explain things, so I understand. He's patient and friendly. This past Monday I brought my car in for service (on the wrong day it turned out) and he got me in anyway. The shuttle driver, Jose, was courteous and friendly. I've been goin there for over 16 yrs and have never had anything but great service!!! More

Service was EXCELLENT! Fast. Eddie Alameda is the BEST!! Tempe Toyota ALWAYS does a GREAT JOB!! Fast. Eddie Alameda is the BEST!! Tempe Toyota ALWAYS does a GREAT JOB!! More

This dealership is always super clean and has a very nice waiting area for customers that have to wait for vehical to be serviced. The staff are all friendly and know how to do their jobs well. It is ea nice waiting area for customers that have to wait for vehical to be serviced. The staff are all friendly and know how to do their jobs well. It is easy to make a service appoinment and when you bring your car in the wait time to see a service writer is minimal , even when they are very busy. We purchased our Corolla there in 2014 and have had all our service work done there. I am sure that when the time comes and I hope it is not soon, we will be buying another Toyota at Auto Nation Toyota Tempe. More

Julián was great and my car was fixed up faster than I expected. Coffee was good too. expected. Coffee was good too. More

Julie Oxford was very helpful and great to work with. She kept me informed throughout the entire process. I really appreciate her time and effort. She kept me informed throughout the entire process. I really appreciate her time and effort. More