AutoNation Toyota Tempe

Great Customer Service This is the first time i bought a car for myself and so had a lot of apprehensions. As a female buyer, i was lucky to be put up with Isabella. She is This is the first time i bought a car for myself and so had a lot of apprehensions. As a female buyer, i was lucky to be put up with Isabella. She is an excellent person and i never felt i was talking to someone who is pushing me to buy a car. She explained everything clearly to me. As a woman, she understood my needs and helped me in buying the perfect car. More

Once they had the car sold we were disregarded ! I was promised a second key to my car I purchased, the next day I went to pay my deposit and was pretty much shunned. Isabella that sold us the car wa I was promised a second key to my car I purchased, the next day I went to pay my deposit and was pretty much shunned. Isabella that sold us the car was nice on day one and completely rude the next day, and unwilling to help us out with a key or speaking to a manager or anything else, she kept saying there's nothing she can do and she didn't know who can help us or where a manager was either , it seemed she could careless if we were helped or not and she got a nice attitude as well. I wasn't happy with the treatment at all. Once the sale was made they washed their hands of us!!!! More

customer service that sealed the deal All my gratitude and praise to Horea Silvas, Gady Bootz, and Charles Bacigalupi III for the highest customer service rating I can award! The Toyota Av All my gratitude and praise to Horea Silvas, Gady Bootz, and Charles Bacigalupi III for the highest customer service rating I can award! The Toyota Avalon hybrid limited sold itself... Compared to the Acura TL, my new Avalon is hands down the better vehicle (safety, luxury, gas mileage, and space). Although Patrick (the young and inexperienced "manager" at superstition springs) and the downright rude online trio at Big Two provided the worst shopping experience ever, the 3 car professionals mentioned above redeemed the buying experience. No haggling, pressure, or swindling lies. Our buying knowledge was respected and these gentlemen maintained integrity, kindness, dignity, and shared In the excitement of our new car purchase (the last over 10 years ago) as this is a masters degree graduation gift to myself! If you want to be treated with hospitality, respect and integrity (the language of caring), then these gentlemen are for you. They were running 1 other deal at the same time and I didn't know it until I drove away. They made this buying experience the best buying experience for me. Thank you Horea, Gady, and Charles! Thankful for 2 unsatisfactory experiences for the best one to leave on! I look forward to bringing my car in when it needs servicing! Service excellence was superior! More

Very helpful and kind I bought a Toyota Scion XD that was used and they helped me so much with it. I wasn't sure if I could get the loan or even a good rate but Fabian V. a I bought a Toyota Scion XD that was used and they helped me so much with it. I wasn't sure if I could get the loan or even a good rate but Fabian V. and Mark Z. helped me out so much. I never felt pressured in any way to get the car. After I signed the paper work and left a few days later I got a call from Mark and he told me that he was able to get me a better rate on my car. Thanks so much for your help. More

2015 Camry LE Great Buying Experience Great experience buying new 2015 Camry LE from this dealership. I finalized the price and color over email. I worked with Tate Beasly over email and h Great experience buying new 2015 Camry LE from this dealership. I finalized the price and color over email. I worked with Tate Beasly over email and he was very responsive. I started the email exchange with him this morning and bought the car in the evening. I highly recommend working with Tate. He is very pleasant to work with and he did not push anything else. I was also pleasantly surprised with finance department and they did not push any warranty. Overall very positive experience without any pressure. More

Great experience! I had a very good experience buying my 2014 Camry. I had researched different dealers online and Autonation's prices were the best. I did try going I had a very good experience buying my 2014 Camry. I had researched different dealers online and Autonation's prices were the best. I did try going to one other place in person and they did not have the selection or good prices I was looking for and gave me too much pressure. Fabian Villalobos took good care of me and offered just what I needed and did not try to upsale me at all. I will definitely go back when it's time for another car. Also, the finance person, Alan Chan gave exceptional service also. Again, he did not try to upsale but just explained our options clearly and without pressure. More

Slick Finance Man ...Switched my loan reguest After telling them that I wanted the loan through Bank of America and provided them with a loan number.. The Finance Manager put me through Toyota fi After telling them that I wanted the loan through Bank of America and provided them with a loan number.. The Finance Manager put me through Toyota financing.... $1600.00 dollars more in his pocket.....What a shyster...And like a Dummy I signed the papers without reading them....I did like my sales person Jon Medford... I won't be going here for my next car.... I do like my new Highlander but wish I would have bought from someone else.... More

They fool customers I bought Scion TC 2009 model on December 5. On delivery date floor cover for the boot was missing , there was something loose in the boot. After reque I bought Scion TC 2009 model on December 5. On delivery date floor cover for the boot was missing , there was something loose in the boot. After requesting too much salesman brought us cover after an hour wait and then Manager over there said that they will give me appointment to fix boot after the money check i gave gets clear. Its been a month the check got clear but i never got any phone call from Auto nation. This is the worst service i have ever experienced. Auto Nation should be ashamed of themselves for using such unethical means to fool their customers. More

Awful!!!! I purchased a convertible 2005 Ford Mustang in August. 2-3 weeks later the rear window started separating from the top. I took the car into the servic I purchased a convertible 2005 Ford Mustang in August. 2-3 weeks later the rear window started separating from the top. I took the car into the service department and ended up arguing with the general manager and he said "what do you expect us to do about it?" Now that I've financed this "great" car I have to put almost $2,000 into the car. I will never step got back into this show room and will deter anyone I talk to from going here. STAY AWAY!!! More

An exceptional car buying experience I recently bought a car from Jon Medford and was blown away by his service and that of the rest of the dealership. As soon as you walk in the door you I recently bought a car from Jon Medford and was blown away by his service and that of the rest of the dealership. As soon as you walk in the door your are treated as a guest and made very welcome. It was a very low-pressure experience without all of the stressful haggling and the dealer does not force any extra options on you. I was deciding between two brands to buy from and what made the difference to me was my experience at each dealership. At the other dealer it was a very cold and unwelcoming environment in which the salesman had a sort of buy it or get out attitude. While I liked their product the employees did not offer much help and were almost rude. Besides selling a great product, my experience with this dealer was amazing. Jon was an amazing salesman to work with and would not hesitate to go back to him again. I simply can't say enough about the entire dealership. More