AutoNation Toyota Pinellas Park

The best of service in sales and excellent help by the Sales Person Charlie Ubas.Overhaul the buying of car was great with in a short span of time. Sales Person Charlie Ubas.Overhaul the buying of car was great with in a short span of time. More

The reason I gave such high ratings as I did was because from the moment I walked in someone was eager to help me find what I needed and they listened to exactly what I wanted in a car. The price was great from the moment I walked in someone was eager to help me find what I needed and they listened to exactly what I wanted in a car. The price was great considering I'm a full time student and also work. Everyone was very friendly there and so attentive. I'm glad I bought my car from Autoway Toyota, Scion. I was so impressed and pleased with the service I would definitely recommend people to them. More

II have used this dealer for 15 years. I had a service issue in April where I paid over $1,000 for a repair. The service did repair the issue I was having with my car. I returned the car to have the issue issue in April where I paid over $1,000 for a repair. The service did repair the issue I was having with my car. I returned the car to have the issue fixed. The service manager said I had to pay another $400 to fix the issue. When I spoke with Andy Spenik the manager on duty explaining that I did not believe they fixed the issue in the first repair, he was multi-tasking and entering informational the computer on another client rather than talking with me directly. This unprofessioanl behavior is not acceptable. I cannot believe that this auto dealer believes the best way to treat its customers is in this rude manner. When I pointed out that he was not even looking at me when I was speaking to him, he said he was multi-tasking. It was obvious that entering the other client's information (who was not standing there) was more important than speaking to a client who was stadning in front of him, It is unfortunate that this is the type of service this dealer provides to it's clients. Based on this experience, I will take my business elsewhere where maybe the Service Manager will take a minute to time discuss an issue with a paying client. I hope the manager of the dealership opens his eyes to the way his staff is treating clients. I can only hope that Scott will take some time to address his service issues before he loses more loyal clients. Update: After I posted these comments about my experience at Autoway Toyota, I spoke with the general manager of this company. He agreed to make the repairs on my car and I did not pay any additional money for the repairs. More

I received a promotional letter from Toyota through the mail stating they would buy back my car at its original price if I would purchase a new car. I brought the letter to Autoway Toyota,Scion of St. Pet mail stating they would buy back my car at its original price if I would purchase a new car. I brought the letter to Autoway Toyota,Scion of St. Petersburg, Fl. I went to the dealership and asked for a female salesperson. I was introduced to Vickie Henderson. She asked me what type of vehicle I was interested in but also let me know that she had an appointment coming in. We spent some time together and them she had to go to her appiontment and introduced me to Matthew Henry who told me about several vehicals and then took me out and let me test drive two of them. When back in the dealership, Vickie stopped by to make sure that everything was going okay with Matt and did I decide on a vehicle. I stated I like the Tacoma truck, the Camry, and wouldn't mind seeing a Prius. She asked if I intended to purchase a vehical that night and I told her that my credit was not that great and I didn't know if I would qualify. She said she had a better program for me than the one I brought in with me. I had a leased vehical and only had five months left on my contract. She stated that the balance of my contract could be waved (forgiven). She left and Jorge Diaz, the general manager, came by and want to make sure that I was not being lead into a vehical that I may not really want. He asked me several questions to get a better idea of my needs for a vehical and them together we decided that the Camry was the best choice. He left to work the numbers with whoever works the numbers. After a lot of back and forth and a lot of attention from Matt, Vickie, and Jorge we finally came up with a contract that worked for everyone. I was then sent to see the financial closer, I don't remember his name but he was great. He explained everything, went over everything, encouraged me to ask any questions and answered them for me. He gave me copies of the paperwork and stated if I need to ask anything else to just call or stop in and see him. The reason I am writing this letter is to let you know I have always hated buying a car because I would feel trapped by the salesman/dealership, I would be highly pressured into making a decission right then, and sometimes would feel rushed even though I would have been there for four to five hours. I hated everything about buying a car and always told people about it when it came up in conversation. My dealings with Vickie, Matt, Jorge, and the financial closer has been my BEST automobile buyiing experience in my life and I am 64 years old and have bought many cars. All of them were professional, informative, polite, caring, interested in me and my decision, and very helpful with every step of my buying experience. THEY have changed my mind about buying a car. Jorge told me this is the Auto Way of doing it and that the customer is put first. I totally appreciate each and everyone of these individuals and will be more than happy to send business your way. This Camry is the fourth Camry that I have owned. The main reason I buy a Toyota Camry is because of its safety features, the feel of its ride, the power I get from a 4 cyllinder engine is unbelieviable. I also like its looks and style, the trunk space, interior room, ease of handling, and all the basic features it comes with. I would like each one of these individuals to receive a copy of this letter for review and then to have it put into their employee file. Thank you again for an experience that I will not easily forget. They have made me a beliver in the Auto Way concept. Sincerly, Sharon M. PS: I tried to write this at the dealership while the car was being detailed but was blocked. I suggest you take the block off and allow the customer the chance to do the rating while they are still there. More

The salesman was very helpful and knew everything about the car! The sales process was very painless! I would highly recommend the dealership and the salesman the car! The sales process was very painless! I would highly recommend the dealership and the salesman More

It was the best experience I have ever had buying a car in my entire life! I can't express how friendly and helpful the entire staff was. They were nice, and not pushy at all. They answered all my question in my entire life! I can't express how friendly and helpful the entire staff was. They were nice, and not pushy at all. They answered all my questions, and addressed all my concerns. They were very personable and made me feel comfortable. I can honestly say I never encountered a more helpful and friendly group of people at a dealership. I am very pleased with my experience. I couldn't have asked for anything more. This was the first time I ever purchased a brand NEW car, and I was very nervous. Sean Ryan went out of his way to make me feel comfortable and at ease, and was just as excited for me as I was myself! Jovo was so helpful and explained ALL the paperwork to me in a way I could easily understand. And without Chad, I wouldn't have even made it into the dealership. He made me feel very comfortable from the beginning. I can't say enough wonderful words about the people I encountered at Autoway. More

I purchased on 12/28. Using the internet sales department was able to negotiate the price and terms without ever walking into the dealership. I was communicating with three dealership, and this o department was able to negotiate the price and terms without ever walking into the dealership. I was communicating with three dealership, and this one by far was the easiest to work with, and offered the best price. After the purchase a very substantial issue was found in the paperwork. This problem had me questioning every decision. This was the time that the dealership shined. The salesman quickly involved Dawn David (assistant to the GM), who quickly involved management of SET (Southeast Toyota) and Toyota National - some even while on holiday. It took nearly 2 weeks to resolve, but I can tell you they followed through and made it all right. Dawn communicated almost daily. She truely took a bad situation and turned it around. Wayne was the sales person that I dealt with. He has been around this dealership in several capacities through the years, and was extremely helpful. Nearly two months after my purchase, I was able to work with these same folks to negotiate a twin to my vehicle for my mother. Again smooth transaction, and great service. More

Ken was very prompt in contacting me once I had used internet access to do some homework on a possible purchase. My credit wasn't perfect but they were willing to work with me instead of sending me to s internet access to do some homework on a possible purchase. My credit wasn't perfect but they were willing to work with me instead of sending me to some fly by night outfit like Drive Time ,or whatever. Vehicle had everything I wanted and reasonably priced. Overall I had a very pleasant and satisfying experience. I would recommend Autoway Toyota to anyone shopping for a new vehicle. More

I was very happy and still am with the wonderful reps i dealt with, one week my daughter went back and bought a new car herself, loving the service i got she didnt go anywhere else she is also very pleased dealt with, one week my daughter went back and bought a new car herself, loving the service i got she didnt go anywhere else she is also very pleased with this dealership. keep up the good work guys i will recommend you to anyone looking for a car. great service great communication. All of you should be proud of the great job you do. thank you for all of your help More

Ken actually came to my address to advise me when I was unfamiliar with the workings of my 2005 Prius purchased in December 2011. When the battery in my remote failed he made sure it was replaced very qui unfamiliar with the workings of my 2005 Prius purchased in December 2011. When the battery in my remote failed he made sure it was replaced very quickly at the dealership, with no waiting. I had some difficulty with input on the GPS and other features, and he was courteous in providing learning assistance. I would recommend him and the dealership to everyone. More