AutoNation Toyota Pinellas Park

Parts prices TWICE the cost! I priced out a part here and eas quoted $104 plus, I contacted Germaina in Venice and got it for $52 no shipping charge. TWICE the cost?! NEVER SHOP H I priced out a part here and eas quoted $104 plus, I contacted Germaina in Venice and got it for $52 no shipping charge. TWICE the cost?! NEVER SHOP HERE! More

Hassle free! From the initial inquiry "on line", to signing the dotted line, was a hassle and stress free experience!! Our salesman was Sam Buffington and made sur From the initial inquiry "on line", to signing the dotted line, was a hassle and stress free experience!! Our salesman was Sam Buffington and made sure we were very well taken care of! Sam even came in on his day off to help us finish the sale and take delivery of our car! Sam listened well and spoke very clearly! Sam has redefined car buying for me and I would recommend him and his team any day anytime! Thanks again Sam! Bill & Jane Elliot More

Three strikes and you're OUT For the 3rd time, when asked for some specific part replacement, someone at the dealership decided to put in what they had on hand, and ignored my req For the 3rd time, when asked for some specific part replacement, someone at the dealership decided to put in what they had on hand, and ignored my request. The overall "mood" appears to be rabid about excellence in their overall customer service (signs on the wall for how important they want to make you believe it is), but when I called several of the "survey" people that were so persistent in bothering me post-service for help in getting the issue at hand corrected, I was basically told, I cannot help you. A suggestion for you.... Maybe you need to eliminate some of these useless survey people who pester you for wanting to have you tell how wonderful you are, and invest in training some of your techs to READ THE INSTRUCTIONS IN THE SERVICE REQUEST, AND DO NOT AD LIB ND PUT IN WHAT YOU JUST HAPPEN TO HAVE ON HAND. I will need to return to this pathetic dealership when the part they tossed and swapped out, at the expense of my personal time, to make what I had, right again. As they say in baseball, 3 strikes and you're out applies here. I will never be coming back to this Toyota dealership for any reason, AFTER they replace the part they messed up on. More

service Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuu Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuum that I did not get when I recently returned. More

Best buying experience I have ever had! I have been buying cars for 40 years and have never had such a smooth, hassle free transaction as I had at AutoNation Toyota in Pinellas Park FL. I s I have been buying cars for 40 years and have never had such a smooth, hassle free transaction as I had at AutoNation Toyota in Pinellas Park FL. I started my search on-line and made contact with about 5 other dealers on 2 different trucks. These folks were not pushy and the deal was transparent with no hidden costs or 'oh that's not available now' like I got at some other dealerships. My salesperson was Brittany Schmidt. She was very knowledgeable about the process as well as the Toyota Tacoma I purchased. She is a good communicator and listener, so she quickly understood what I was looking for in a new vehicle and what I needed on my trade in for the numbers to work for me. Bob Haney (the Internet Manager) was easy to work with on my trade in. Businesses need to make a profit and I just wanted to be treated fairly. I did a lot of research and had a range I thought my trade was worth. They made me a very fair offer considering the mileage on my vehicle. I am very happy with my overall experience. If you are looking for a Toyota, AutoNation Toyota in Pinellas Park is the place to shop! More

good service! We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are bringing our other vehicle in next week. More

SERVICE DEPT CONFIRMED EVERY BAD STEREOTYPE ABOUT DEALERS First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as diagnosed by a Pep Boys), he insisted they could do a better job, but wasn't sure if they had the part. When I asked if he could look it up, he said it could be any one of 80 different models, which to me sounds like scanning 2 pages of text to get a quick idea of how many of these parts they stocked, but he seemed to think that was an impossible, unknowable task. I decided to take my chances. We walk into his office. More waiting. He tells me it will be AN HOUR to look at my car. Pep Boys did it in 5minutes. But fine, because they have a shuttle. When he's finally done entering things, he points me to the service desk and says, "tell them you need a shuttle." This is not service. I'm leery this visit is still a good idea, but proceed. I waited 40 minutes for the shuttle, so when I was finally paged I found Drew to ask when my car would be "diagnosed." He said he'd have to check. I waited. Finally he got up and meandered toward the service area. More waiting. Finally, I walked toward the door to see what was going on, AND HE'S CHATTING W SOME DUDE WHO'S SITTING THERE SMOKING. He tells me it'll be a half hour. "Or 20 minutes?" I wonder, since he's wasted 10 in this process. In any case, I go for the shuttle. I'm not dropped off 10 minutes when I get a call, "your vehicle is ready." He quotes a price that's almost 50 percent higher than PepBoys. No thank you. I ask if he can send the shuttle, HE TELLS ME TO CALL THE DESK. Guys, this is service 101 here. Except for the actual shuttle driver, who was a peach, your entire team showed zero urgency, and little interest in service for me or my vehicle. You wasted my time and money. Never again. One star is too many. More

BEWARE: This dealership service Dept will rip you off! Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town that did not have a Toyota Dealership. AutoNation Toyota' mechanic opened the hood, took one look at the non-Toyota parts and gave an estimate of just under $2,000.00 for the repair. (Everything non-Toyota had to be replaced - regardless if it was working or not.) Took my Toyota to Crown Buick and they repaired it for $750.00 This was a year ago and my truck A/C is still running super cold. This is not the first time, but it is the last time that I attempted to give this dealership a chance on giving a sucker an even break. They are too big and too impersonal to care about anything except the profit margin in their favor. To add insult to injury, after it was all over, a customer service follow call was made to me to ascertain how happy I was with their service. I said, "Really, are you kidding?" Can't you read that I did not accept the service and left?" She then looked at the estimate of repairs and said, "I don't blame you." More

A wonderful experience. My hopes were exceeded. I got a car I really love at a good price. Ramin explained everything in detail, even setting up the Bluetooth for me. He even My hopes were exceeded. I got a car I really love at a good price. Ramin explained everything in detail, even setting up the Bluetooth for me. He even gave me rides. More

Amazing Customer Service Experience Came in today to pick up a vehicle for mom, and just lucked up and found something that we were thinking about. Chris Cuccorillo was amazing. He walke Came in today to pick up a vehicle for mom, and just lucked up and found something that we were thinking about. Chris Cuccorillo was amazing. He walked us thru everything, was up front about the vehicle and what we were getting. Would definetly recomend Chris to my other friends and family looking for another vehicle. The process today was painless and that's hard to find with any major purchase in this day and age. I wish I could blow up a few ballons or rings some bells for the service I received today. More