AutoNation Toyota Pinellas Park

Used Car Buyers Beware of AutoNation Toyota Pinellas Park. Sales people will make false promises to get you to agree on a deal for the vehicle you’re interested on. Then you will be turned over to spe Park. Sales people will make false promises to get you to agree on a deal for the vehicle you’re interested on. Then you will be turned over to speak to the famous sales manager who will also tell you what you want to hear and offer you additional coverage in the form of service agreements. Which for peace of mind I purchased… first night with my new purchase I had issues with the headlights, got a warning message asking me to visit the closest dealership. Interesting enough, the vehicle was supposed to have gone through a multiple point inspection prior to my purchase, yet they had to replace a whole headlight assembly (?). The cosmetic repairs the sales person Jesus offers were either not done or half done. I agreed to the purchase based on that discussion and even gave a deposit and title to my trade in (all in good faith, but I should have known better). The sales manager Mohamed (goes by Simo) who sold me and insisted on me purchasing a tire/wheel service agreement said the tires and wheels would be fixed if damaged, scratched, nails, etc. I agreed to it… accidentally scratched a wheel while parking a couple of days later. Took the car to the dealer and was told nothing could be done because the damage is only cosmetic (?), that the wheel would have to be bent or broken for them to be able to do anything about it. This was a Saturday, talked to Simo and he said give me until Monday and I’ll take care of it… well, it has been days and no follow up. I have left voice mails and sent him emails and have yet to receive even an acknowledgement. In addition, I was given a temporary plate because on the weekend I made the purchase they were having issues with the system… I have one more week with my temporary plate and all they can say is wait for the new registration in the mail. I am extremely disappointed with the service (not) received after I signed all the paperwork for the purchase of my vehicle. Classic scenario of being professional and responsive up until you sign on the dotted line, after that the whole experience changes and not for the best. I live an hour away and it’s not easy to stop by anytime. You call, get transferred all over the place and if you are not buying a vehicle, nobody follows up with you. What is going on AutoNation, are you guys all about selling vehicles and leaving your customers high and dry after their purchase??? I would expect that from a small used car dealer, but not a franchise as big as you are. Buyers beware… More

They are always professional and they always give good advice about what needs to be done and what can wait. advice about what needs to be done and what can wait. More

Service has improved since I previously had my car serviced. Last few times not so much. serviced. Last few times not so much. More

Loved Angel, great working with him. Love the the car, and thanks to Zahid for setting me up!! I'll recommend you all to my friends. Love the the car, and thanks to Zahid for setting me up!! I'll recommend you all to my friends. More

The service writer, people in parts and the technicians were all knowledgeable and friendly, thanks! were all knowledgeable and friendly, thanks! More

Fast and helpful. Happy with the service by dylan awesome sauce will go back again Happy with the service by dylan awesome sauce will go back again More

Gary is very knowledgeable and helpful. He is always willing to take the time to explain everything. I really appreciate him. He is always willing to take the time to explain everything. I really appreciate him. More

The dealership promptly handled my emergency of a nail in my tire. My assigned attendant, Lawrence was extremely helpful and professional. The customer service was excellent!!! my tire. My assigned attendant, Lawrence was extremely helpful and professional. The customer service was excellent!!! More

Came for maintenance my van today. So happy with the service from Dylan bessette. He made things so easy , answered all my questions. He also spend time to talk with my husband from th So happy with the service from Dylan bessette. He made things so easy , answered all my questions. He also spend time to talk with my husband from the phone. Highly recommend you see Dylan More