AutoNation Toyota Pinellas Park

I would have loved to leave a positive review and I will note that the techs are very customer friendly, however, my experience was overall poor. I scheduled a 12:30pm drop off on Friday. My tech Joe was v note that the techs are very customer friendly, however, my experience was overall poor. I scheduled a 12:30pm drop off on Friday. My tech Joe was very nice and even explained the 10-15k check up differences (this is my first new vehicle, so he was very nice) By 5pm, I still hadn’t received a call. I called and the after hours associate who answered very coldly said “that the service deparment closed.” I told her no one had called to let me know my car wasn’t ready, or that they were closed, and she repeated “they are closed”. Not a big deal, however, I was also not made aware that the service department would also be closed Sunday as well. Now I’m a bit aggravated, as I had to work and was not planning on being without a vehicle for the weekend, let alone for the start of the week. I asked, “is no one available to just check? If the dealership is open?” And again, was coldly told (as if I was an inconvenience) “I said the service department is closed until Monday. There is no one there”. When I received a call from Joe on Monday he did say sorry, and I let him know it would have been nice to know so I could have made arrangements to be without my vehicle. He was not there when I was able to pick the car up, I was handed my sheet and sent on my way. The notation about my “tires being in impeccable condition” at that point was laughable, as there is one known nail in the back tire; and a large gash from road damage in another. But none of this was noticed apparently. I’d be happy to send photos taken before the service was done. At this point I’m not sure the tires were rotated as the slash is on the same front passenger side. I’d be curious what was ACTUALLY done on my car that took over 5+ hours for an oil change if these details weren’t even noticed. Very dissatisfied. As stated, the staff (at least the Saturday staff) and Joe are very friendly; but the lack of communication really put me in a bind. And I’m very uncomfortable with the lack of details regarding my tires. More

I came to get an oil change and whind up getting totally different job done different job done More

Nightmare Experience! Our issues are pending and still being addressed. Almost 2 weeks after purchasing our Used Vehicle, we are still not in possession of it. While fi Our issues are pending and still being addressed. Almost 2 weeks after purchasing our Used Vehicle, we are still not in possession of it. While finishing our paperwork, our vehicle was filled with the incorrect fuel despite clear and repeated discussions about the fuel type. The car had to be towed back from our initial drive home. This mistake resulted in significant damage to the vehicle which is still being repaired. Every time the vehicle is touched now, something new is wrong. We really love the car we chose and want to keep it. We just want it in the condition it was in when we agreed to buy it. The lack of vehicle has caused us to incur significant additional expense that were not budgeted for at the worst possible time- Christmas!. We were denied a courtesy vehicle the first 2 x's requested. Our vehicle was purchased on 12/14/2022, today is 12/27/2022. We have had the vehicle for only 3 of those days. More

Totally love toyota Pinellas Park’s customer service. Very professional staff and polite. Definitely my go to car dealer place Very professional staff and polite. Definitely my go to car dealer place More

Everyone here was so nice, helpful and made my experience painless. I used my warranty to cover my tire which was well worth it! Saved me $400, I’ll buy and service all my cars here from now on. painless. I used my warranty to cover my tire which was well worth it! Saved me $400, I’ll buy and service all my cars here from now on. More

Service was great. My car was in and out within and hour and a half. Rocky, my service manager was friendly and knowledgeable. My car was in and out within and hour and a half. Rocky, my service manager was friendly and knowledgeable. More

During my visit, I was provided with friendly and efficient services for my 2016 Tacoma efficient services for my 2016 Tacoma More

Good service. Didn’t get talked into anything I didn’t which I’m grateful for Didn’t get talked into anything I didn’t which I’m grateful for More

I had a very good experience at AutoNation Toyota. My salesman was professional, knowledgeable, personable and attentive before and after the sale. My salesman was professional, knowledgeable, personable and attentive before and after the sale. More