AutoNation Toyota Las Vegas

Excellent experience in autonation Toyota Las Vegas The sales person is Paulo, who answered all the concerned questions patiently. We asked for third row Toyota 4runner Grey instead of white. He immedi The sales person is Paulo, who answered all the concerned questions patiently. We asked for third row Toyota 4runner Grey instead of white. He immediately met our need and gave us the best price and best financing rate. Steve helped us to show the interior features of the car. They were very polite to answer our questions. Ken was very nice to help us when working with us on financing. We love to go back in the future again. More

Best experience My sales person was Rocky, and let me tell you... I have never been more happy to have met Rocky he was very attentive and very helpful explained ever My sales person was Rocky, and let me tell you... I have never been more happy to have met Rocky he was very attentive and very helpful explained everything I didn't understand and didn't just try to sell me a car he explained everything and helped me pick a car that would work with my needs and budget, I have over the year had a few new cars and always I felt like I was being rushed off to sign but not with Rocky he took his time and even let me walk the parking lot, did not follow me around like most car sales men do, he explained all the positives on the vehicle I chose and also showed me few that I had not even considered over all I WILL go back to see Rocky for my next purchase, and will refer as many of my friend and family as I can because Rocky was the best !! More

The whole experience was fantastic.. The product and the buying of the vehicle went very smoothly..from the time I arrived my son and I had no problems. The vehicle was full of gas and cl The product and the buying of the vehicle went very smoothly..from the time I arrived my son and I had no problems. The vehicle was full of gas and cleaned. It was amazing experience. Thank you again.. More

Great experience!!!! I had an such a great experience buying my car from Jimmy Irvine...he was informative and very helpful. I felt like he had my interest at heart...he e I had an such a great experience buying my car from Jimmy Irvine...he was informative and very helpful. I felt like he had my interest at heart...he even helped set up my phone to my cars bluetooth. Thanks AutoNation! More

Great Dealership. Terrible experience with an employee. The dealership was good and they seem to sell good cars, but I did not purchase because of my experience with Kyle Knudson. After dealing with him. W The dealership was good and they seem to sell good cars, but I did not purchase because of my experience with Kyle Knudson. After dealing with him. We simply walked away. More

Service and Sales both SUCKS The sales sucks. I traded in my leased Corolla and got a Rav4 The have not paid the trading price to Toyota Financial and TFS keep charging me the pa The sales sucks. I traded in my leased Corolla and got a Rav4 The have not paid the trading price to Toyota Financial and TFS keep charging me the payment. Nobody cares. I called 3 times and walked in 4 times no result. The 2016 Rave4 has a defective driver seat And they refused to honor warranty. I tried to talk to Service manager "J.." he was very very very rude and under educated and decline to recheck the problem. I had to call Toyota USA and they said they will step in. Deal with other Toyota dealer if you don't want to have a nervous break down More

Still waiting for my refund My car buying experience was good, but after my car was totalled its been nothing but a nightmare with this dealership. I went in over a month ago to My car buying experience was good, but after my car was totalled its been nothing but a nightmare with this dealership. I went in over a month ago to cancel my $2600 service contract and I was told my bank would be sent the refund. Over a month later and numerous emails and phone messages later, still no refund. I get passed around on the phone lines and noone will return my emails or phone calls, including several messages left with Nick the General Manger. If I could give 0 stars, I would. I don't appreciate being ignored when I have been waiting for over a month for my money. More

They are scammers and liars! Avoid! We bought a used Toyota Highlander on a Friday night, we signed a contract with an interest rate, length of payments and payment amount that we agre We bought a used Toyota Highlander on a Friday night, we signed a contract with an interest rate, length of payments and payment amount that we agreed on. Before we left the financing Dept. Carlos Burger mentioned that we would hear from him on Monday about our financing "but everything will be ok". We attempted to call him when we didn't hear from him several times, we left messages with him, the sales manager and our salesman, Will. We never heard from anyone until Thursday when Carlos called with a question about something on our credit history--which they had for almost a week at this point. We called back on Friday and all weekend trying to figure out what was going on. They finally told us that our interest rate was going to be nearly twice as much as we agreed on. We were understandably upset. We were hung up on twice! We finally just brought the car back and we were treated horribly then too. Bottom line is that they lied to us from the beginning. Will and the sales manager knew our credit history and score on the Friday night we took the car home. Carlos also lied when trying to sell us a warranty. Since the highlander was a hybrid he tried selling us the warranty based on the fact that it would cover the battery. However, in the fine print of the warranty exclusions under the hybrid heading it states that the battery pack was not covered. He literally had nothing to say when I brought it to his attention. Learn from our experience and avoid this dealership at all costs! More

Horrible "almost" car buying experience We had a horrible "almost" car buying experience here at AutoNation Toyota Las Vegas. We traveled from another state to purchase a vehicle that was on We had a horrible "almost" car buying experience here at AutoNation Toyota Las Vegas. We traveled from another state to purchase a vehicle that was on the lot here. We were made aware of the availability of the vehicle by a sales representative over the phone. We had our financing in place prior to making the trip to Las Vegas and had already agreed on a purchase price with the dealership. We also made arrangements, prior to visiting the dealership, to trade in the vehicle we had been driving. We knew traveling down there that the dealership was waiting for the vehicle to be inspected and cleared, and that this would need to happen prior to taking the vehicle out for a test drive. Well, despite the dealerships hopes and explanation that the vehicle would clear quickly, the vehicle never did clear. We actually extended our time, and expenses, in Las Vegas by an extra day in hopes that the vehicle would clear and that we would finally be able to take it out for a drive. Well, the vehicle NEVER cleared and this was due to problems with the financing arrangements between the dealership and the vehicle's previous owner. Apparently the previous owner did not provide all of the necessary financial documents and therefore was forced to give back the vehicle he purchased from them and take back his trade-in, which was the vehicle we were there waiting around to buy. I would think that any dealership would ensure that a vehicle they are discussing the particulars about over the phone, with a potential customer, would make sure that vehicle is actually available to be purchased. This vehicle was the perfect car at the perfect price for our family. Our thought is that paperwork may have gotten messed up when the trade in happened and the price we were quoted was actually a lot lower than they intended it to be. If this was the case, although the dealership indicated differently, maybe they never intended the sale to go through with us and were just taking us for a ride. I will not ever take the 'gamble' of considering the purchase of another vehicle from this dealership!! More

Horrible Service manager is a joke ! Reniged on a promise that was made. Have caught them selling a truck that had frame damage and had been repaired but pa Service manager is a joke ! Reniged on a promise that was made. Have caught them selling a truck that had frame damage and had been repaired but paint looked bad and bumpers didn't line up. More