AutoNation Toyota Las Vegas

The moment I entered, staff welcomed me with warm greetings and smile. I told them I have an appointment with Tim. Tim was friendly and very helpful. greetings and smile. I told them I have an appointment with Tim. Tim was friendly and very helpful. More

work done fast and thoroughly and through the coordination of staff from drop off to information intake to servicing and payment coordination of staff from drop off to information intake to servicing and payment More

This honestly has the be the best dealership I have worked with. My salesman was Daniel and he was all about what doing what was best for the situation I was in! It was fast and easy! Now I’m in my 202 worked with. My salesman was Daniel and he was all about what doing what was best for the situation I was in! It was fast and easy! Now I’m in my 2022 Toyota 4Runner TRD Pro! More

Always a pleasure taking my Corolla in for service. Tim, my Service Rep, was pleasant and helpful. Never a bad experience Tim, my Service Rep, was pleasant and helpful. Never a bad experience More

The people that I have worked with have always been pleasant and helpful. The estimates have been accurate and the work was done well. pleasant and helpful. The estimates have been accurate and the work was done well. More

This is about to take away from the overall rating for having me do things like this. having me do things like this. More

I was first met at counter with negative morale. I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my appointment was still good. He said everything right and made me feel like a satisfied customer. I really appreciate his service with a smile!! More

Good fast service. I really liked the pictures showing the tire tread state and status. I really liked the pictures showing the tire tread state and status. More

I didn’t like that It was mandatory to get tint on my new purchase purchase More

I’ve brought my Toyota Highlander into AutoNation Toyota Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that I thought were going to be big ticket items. To the staffs credit, they correctly diagnosed and fixed each problem for a fraction of the price originally quoted. On the one hand, their team is clearly coached to quote the high-end in case of a worst case scenario. On the other hand, once they’ve diagnosed the problem, they are honest and have the integrity to resolve the problem as inexpensively as possible. A great experience every time! I have one constructive complaint with a solution. Over the last three years, every single time I go to the dealership, the average wait time is 2-4 hours, which isn’t surprising considering how busy they are. That doesn’t bother me. What DOES bother me is that the customer wi-fi is ALWAYS slow as molasses because they refuse to upgrade the bandwidth to accommodate their guests. With so many customers using their personal devices while waiting for repairs, it’s very frustrating that you can’t retrieve emails or work online. This is a problem that all the associates acknowledge has been a problem and consistent complaint they hear EVERY day for years, and yet management still refuses to address the issue. It’s too bad because it’s the only sour note on otherwise great customer service. All they have to do is request more bandwidth from their internet service provider. Their IT manager needs to stop pinching pennies and recognize that they are ALSO in the customer service business and that they are failing to provide a great guest experience every time. More