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AutoNation Toyota Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.6
1,234 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,234 reviews

July 05, 2022

Horrible service manager (Thomas Idele). Had my vehicle for over 6 hours and not a single update on progress. I called/text several times and never got a single reply. Would not recommend th More

by ksee93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Idele
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Jul 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

July 04, 2022

Thr dealership was very clean. The sales staff were very professional and not pushy. Rachel made the buying experience great. More

by Kmorgan006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DeLeon
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Jul 05, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 04, 2022

Everyone was courteous, friendly and efficient. I was in and out in a short time. More

by mccroskeypeaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maryle
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Jul 05, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Gulf Freeway

July 01, 2022

It took 3 months to get in the part when I was told it would take 7-10 days. Then, no one called me to let me know when it came in. I had to follow up. Every appointment takes 3 hours. More

by debsmckelvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

June 30, 2022

Very clean and comfortable waiting area. Great customer service. Knowledgeable staff who listens and reassures you they will take care of the problem. More

by Crissantiago73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 30, 2022

Honestly the fasted and best experience we have ever gotten at a dealership. Everything was pretty smooth and off we went with our new RAV4. Thank you for your great service! More

by Anabel G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello Anabel, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 30, 2022

Personal were very kind and respectful. Got a call immediately when my vehicle was ready. More

by Jrodri18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 30, 2022

Financial department no good never going back to financial any vehicle from them service 0 More

by Mario.orozco86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know
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Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

Jul 04, 2022 -

Mario.orozco86 responded

No I’m not westing time I’m send him email he never responde one day I was face to face with him because I bought a Tahoe end a I have issue with the financial department he said I’m not have time for you issue I pay 10’000 dallar on insure never help me end take me more end a year to recuperated 2,900 end I lost the rest of the money because of you people end I feel discriminated also you have employed name Ivan Valverde that employee need to be trained to how to tread people over all I don’t need you business

Jul 04, 2022 -

Mario.orozco86 responded

AutoNation Toyota Gulf Freeway Jun 30, 2022 Mario.orozco86 Financial department no good never going back to financial any vehicle from them service 0 AutoNation Toyota Gulf Freeway responded PUBLICLY on 7/04/22 4:12 AM Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one. Mario.orozco86 responded publicly on 7/04/22 9:56 AM No I’m not westing time I’m send him email he never responde one day I was face to face with him because I bought a Tahoe end a I have issue with the financial department he said I’m not have time for you issue I pay 10’000 dallar on insure never help me end take me more end a year to recuperated 2,900 end I lost the rest of the money because of you people end I feel discriminated also you have employed name Ivan Valverde that employee need to be trained to how to tread people over all I don’t need you business

June 30, 2022

Very prompt,efficient,and friendly personnel. Theynotified me as soon as auto was ready for pickup. More

by ameliatuttle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do notchave the names.
Report | Print
Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

June 30, 2022

My customer care experience has been excellent! Got the car I wanted for a great price. No insane market price hike. Mr. Muhammad Jawed was courteous, professional, and informative. He is awesome. More

by AJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Jawed
Report | Print
Jul 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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