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AutoNation Toyota Gulf Freeway

Houston, TX

4.6
1,232 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,232 reviews

July 10, 2022

Travis took great care of me, this dealership provides great service. Management and other staff were also a pleasure to work with. More

by Meganrowsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Baynard
Jul 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 08, 2022

Good service l, sometimes I just come without an appointment, they still take my case quickly, but all the time if I came there to fix something usually I have to wait a long time to get my car More

by Nhan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi , thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 08, 2022

My car was due for an oil change, appointment set. . and when time arrive they were ready. No wait! No hassle! Plus they sent videos on things you need to check while offering different service to you. More

by Green.Danielle2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo
Jul 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello there! We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 08, 2022

This visit was amazing in regards to the time they took to do the service on my wife’s vehicle. The service and the people servicing me was great overall. My only complaint was the fact that I asked to r More

by robertocarlos191986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, Thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2097 so we can assist you further.

July 08, 2022

On the whole they do a good job, but sometimes they have work quality problems. This time, an interior plastic console frame was damaged during maintenance, two vent fans were also damaged. When they replac More

by DON B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Idele
Jul 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Don , we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

Jul 13, 2022 -

DON B responded

Thank you. I am coordinating with my service manager to get the work completed. Otherwise I am not sure what the GM can do for me at this time. Thanks.

July 07, 2022

The service was TOP notch in and out at record time. I highly recommend Autonation Toyota. Justin Vest took real good care of me. More

by egga1028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Vest
Jul 08, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

July 06, 2022

Rep. Rick did an excellent job communicating with me throughout the day. Necessary repairs were made same day. Great service! More

by jsuza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Jul 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 06, 2022

Buying processes were easy. Sale associate were great and helpful. Highly recommended if you looking for a new car. Prices are the cheapest in the Houston area. More

by Vnguyen1030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Nguyen & Sunny
Jul 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

July 05, 2022

Horrible service manager (Thomas Idele). Had my vehicle for over 6 hours and not a single update on progress. I called/text several times and never got a single reply. Would not recommend th More

by ksee93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Idele
Jul 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

July 04, 2022

Thr dealership was very clean. The sales staff were very professional and not pushy. Rachel made the buying experience great. More

by Kmorgan006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DeLeon
Jul 05, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

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