AutoNation Toyota Gulf Freeway

Had a bad battery and no appointment, they had me out in less than an hour with no charge! Fast, friendly and professional! less than an hour with no charge! Fast, friendly and professional! More

.muy buena atención y excelente servicio al cliente en todos los departamentos y atención telefonica todos los departamentos y atención telefonica More

Great service and great communication. We are very happy and will definitely be back to this location. We are very happy and will definitely be back to this location. More

The service worker was very helpful and friendly, When I asked about other services and prices, she was very knowledgeable. asked about other services and prices, she was very knowledgeable. More

The service depth are liars in what they check and actually do to your car actually do to your car More

On time responsive and provided good communication plus made me feel like business mattered to them. made me feel like business mattered to them. More

Fast service, courteous personnel. Atmosphere is pleasant, cost is reasonable, vehicle report is easy to understand Atmosphere is pleasant, cost is reasonable, vehicle report is easy to understand More

Han mejorado mucho, están trabajando mejor, fueron muy amables,atentos y rápidos en la resolución del problema amables,atentos y rápidos en la resolución del problema More

Outstanding work by their mechanic/technician (Pablo L & Luis S) in trouble shooting what's wrong with my hybrid Prius stalling second time on the freeway I-45N during rush hour, after getting a clean bill Luis S) in trouble shooting what's wrong with my hybrid Prius stalling second time on the freeway I-45N during rush hour, after getting a clean bill of health 2 days earlier from Toyota Galveston on its first stall! Good thinking outside the box to take the car home to see the real cause & it was the fuel pump, etc. Expensive repair but worth my safety & others on the road/freeway; drove it safely home to New Braunfels, so far so good. If you're not too far from us I would trade it in in 6-12 months for a new medium blue standard RAV, if you have it. More

Recent servicing to replace hose lines lead to about $900+ in damage (500-ish in parts, & 400-ish in labor) because the system was not bled correctly, leaving air in the lines which damaged the main pum $900+ in damage (500-ish in parts, & 400-ish in labor) because the system was not bled correctly, leaving air in the lines which damaged the main pump. I know this from the noise the system generated immediately after I picked it up (though I did not know at the time it was something serious), from the service department not ever mentioning the pump needed replacement at any point while they were replacing the connecting hoses, from my own research, and finally from having other mechanics look at the issue & telling them the circumstances. I was told they would cover the labor, but I would need to buy the part. I have submitted a claim to the company's corporate website, but have not heard any reply yet. Who knows if something might come of it, but will continue to hope. I have also experienced inconsistent or delayed communication during servicing, such as dropping off vehicle at service center opening (7am) & not hearing more on vehicle status until near closing (5pm) or not receiving replies even when I call or text (even after several hours). Other issues with not having functioning replacement parts causing delays & similar problems have also come up. Everything seems overpriced too, but that may be just how things are now. Service manager is always friendly and apologetic, & other staff are always friendly. While this location seems to have decent customer service, I question their technical capacity. Going forward, will not be bringing my vehicle back to this location or purchasing a vehicle through them as I would not feel strongly that it will be in a good functional state. More