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AutoNation Toyota Gulf Freeway

Houston, TX

4.6
1,235 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,235 reviews

October 26, 2023

They were very professional and nice. They also explained my bill which was reasonable. Highly recommend! More

by tawnmacdonald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
Oct 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

October 26, 2023

They have good customer service and excellent service. Mike pungan is the one who worked with and take care of my car. Si thankyou so much for keeping me safe. More

by MERLINDA martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pungan
Oct 28, 2023 -

AutoNation Toyota Gulf Freeway responded

We are pleased to hear you had such a positive experience with us, Merlinda! If you ever need help, just give us a call. Happy motoring!

October 19, 2023

I believe that the service department might be too busy and in a rush. I had to drive 4 runner back to shop after I got home and checked under the car to find oil leaking from oil filter. More

by zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle helped me a lot. I recommend him if you want a good honest person helping you
Oct 21, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Zack, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (713) 489-2097 to speak to our manager directly.

October 19, 2023

Service department went above and beyond to solve my Toyota Tacoma’s annoying mystery rattle! More

by Buddy Driskill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Oct 22, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 16, 2023

I cam on time for maintenance, after 5 min they asked if i would like a wheel alignment, which I don't have a idea if I needed it. Nobody explained why I need it. Other then that it was OK More

by HALKOL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lee
Oct 19, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Halkol, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2097 so we can assist you further.

October 13, 2023

I went in for regular maintenance, and they tried to tell me that I needed an engine flush, a brake fluid flush, and a new serpentine belt (urgently). When asked what was wrong with the serpentine belt they More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Oct 15, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Amanda, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

October 11, 2023

Very frustrating service department. No one seems to talk to each other, nor care. Scheduled service, arrived at time, 3 guys asked me what I needed and I told them I had a service appo More

by Bill Diehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Rivas,
Oct 14, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Bill, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

October 09, 2023

I ordered the vehicle almost 4 weeks ago and still waiting for a vehicle to get ready very disappointed More

by hs9571009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't know
Oct 11, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

October 07, 2023

I came for the recall on my toyota, I don't know exactly what they did, but they replaced something with the air bag and now I guess I'm more safe than what I was. So thank you so much for keeping me sa More

by erockbrox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
That guy, I threw away the paper in my car.
Oct 07, 2023 -

erockbrox responded

Yeah, there were also some things on there, where they wanted other charges as well. Like oil change and other stuff, I told them that I wasn't going to do anything that involved a charge. And in my car there is a digital screen and it needs to be calibrated because when I touch it, it reads my input off center. So if I push my finger on a certain spot, then it reads under that spot by a half inch, so the touch screen doesn't recognize my input.

October 05, 2023

The service prices are reasonable and the appointment availability is very good for making sure you get your Toyota Care included services More

by st_dlrrtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna
Oct 06, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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