AutoNation Toyota Gulf Freeway

These people do not know what they are doing. Customer service is xxxx poor. Getting someone on the phone is impossible. Having them return a phone call is like pulling teeth. I will never deal with this service is xxxx poor. Getting someone on the phone is impossible. Having them return a phone call is like pulling teeth. I will never deal with this dealership again. I hope you never have to either. I wanted to pay for my car in full. I made a down payment and was told I would be able to pay off the balance through a transfer of funds from my account a couple of days later. The finance person was clueless about how I could set it up with my bank. He just hands me a piece a paper with an account # that he wrote down. Not very official documentation if I'd say so. While at my bank, my representative tells me they need more information. I contact the account manager of Champion's Toyota and she seems to not want to deal with me or the bank. The process took nearly 2 hours to settle. I thought that was going to be the end of it. A couple of days later, the sales rep calls me wondering if I paid. He leaves me 2 messages. I call him and inform him of the transfer. He said he would check on it and call me back. No follow up. I called and left several messages. I called the finance rep. No follow up. I spoke to another finance rep. He said he would check on it and call me back. No follow up. These people suck. More

I went in to test drive a Corolla and wanted to know the ball park price. I was first asked to sign an "entering into negotiations" agreement. I did. But the numbers were not pleasant, this made me get up f ball park price. I was first asked to sign an "entering into negotiations" agreement. I did. But the numbers were not pleasant, this made me get up from the table. That act changed the attitude of the sales guy, he got serious and waved the agreement, telling me that I was bond to buy the car. I started laughing and walked away. I knew not sign any papers, but justed wanted to see how pushy the dealership was. They are dishonest and try to sneak in the credit application without clearly stating the purpose. So, go in test drive, but dont sign a xxxx thing. And remember you can always walk out and go some where else. More

If i could give a 0 score i would on overall experience. If i could give a 0 score i would on overall experience. When i arrived, no one came out to see what i was interested in. I walked around for a li If i could give a 0 score i would on overall experience. When i arrived, no one came out to see what i was interested in. I walked around for a little while, but then went inside to find someone that could answer my questions. Samuel Guerrero was my "sales consultant." We talked and looked at different Tacomas for a while and test drove a nice 4x4 model with the TRD edition. The only complaint i have with Samuel is that when i asked to see a breakdown of what options it had, he changed the subject. I didn't want to buy a car that day and was upfront with Samuel about that. He asked me what price it would take to get the car out the door with me in it that day, i named a price and he said "ok." But since i didn't want to buy a car and had told him, i still was uncomfortable with the deal. I made that clear, but he still proceeded with the transaction. Then, when i was on the phone with my car insurance company, i backed out of the deal and went home because i wanted to think about it. (once again, when i showed up i said i didn't want to buy a vehicle that day) Two days later, i went back after stopping by a nearby dealer. The nearby dealer said he could beat the price on a 2007 instead of a 2006 which made me a little annoyed that they had said it was "such a great deal." I assume the extra costs were associated with the "options" that Samuel had avoided telling me about. So, when i showed up 2 days later... Samuel was with a customer and either didn't recognize me or gave me the cold shoulder at first. Then i made eye contact with him and initiated the "hello." He said he "would be right with me." After a few minutes, i confronted him again and asked if i could just have a printout of the price we had agreed on the night before so i could think about it and also see if i could get a better price. He said he'd work on it. A few more minutes passed and i went outside with my (2) friends who had accompanied me this day. We looked at the trucks a little bit and then a large African American male, who i was informed was the "sales manager" came out to talk to us. The last time i was there he had talked to some other people and was very abrasive, pushy, and unprofessional. When he came outside, he immediately started talking AT us. I tried to respond a few times and he would have no part of that. He said that we were very rude and my action was immoral asking for a written quote so i could "go get it beaten by twelve dollars." I started to tell him that unless it was a sizeable difference, i'd stick with Samuel who had kept me there (some-what against my will) until 11:15 the night before. But i couldn't get my sentence out before he cut me off. He said that he heard i had stayed there until 11:15 acting like i was going to buy the truck and then just left. I managed to tell him i was upfront about not having a desire to buy a truck that day, and he dismissed that comment and went back to insulting my integrity. So, i left with my friends (who had walked away well before i, in disgust) The time i was there before, he (rude sales manager) had sat down with a fairly timid and extremely polite family and proceeded to tell them that he couldn't get the color (i believe it was a camery) and that it was either take it or leave the deal that he was giving them that night. He gave them "12" minutes to decide. (maybe it was 10 minutes?) And the guy just asked for a written quote so he could think about it. HE LEFT ALSO (without buying a car) The girl who was originally helping him told him that she was being pushy because less than 2% of people come back. NO WONDER! With horrible service like that and pushy sales people backed up by a rude and bully of a sales manager. More

It is the worst toyota dealer in Texas for used or new car. I been looking for a car for the past several months, mainly I was browsing the internet and I came across a car that I liked and it happened to car. I been looking for a car for the past several months, mainly I was browsing the internet and I came across a car that I liked and it happened to be at Champion Toyota, even though I knew it was not a good dealership, but I took my chances because the price was reasonable. They lied to me that there was nothing wrong with the car and if after I purchase the car and something goes wrong then I can always bring it back. I fell for it like every other car buyer, till I drove the car home. The next morning my car would not start and I called the sales man and he said its a used car and not under warranty, and that I have to repair it on my own. More

I suppose that a positive evaluation of a car dealership depends on the person you interact with. Our sales person was Dave Ragan, and our interaction was of the highest quality possible. He did everything depends on the person you interact with. Our sales person was Dave Ragan, and our interaction was of the highest quality possible. He did everything right, and we purchased a new Toyota. We departed with the feeling that we that we had not only purchased a new vehicle but discovered an excellent dealership, Champion, and acquired a new friend, Dave Ragan. More

Our family have been loyal Toyota customers for the last 20 years. We have bought 5 Toyotas. We have never been treated more rudely at a car dealership than at Champion Gulf Freeway!!! First, they bait 20 years. We have bought 5 Toyotas. We have never been treated more rudely at a car dealership than at Champion Gulf Freeway!!! First, they bait and switched us to come to the dealership. The vehicle that was promised to be in stock was not found. Then they tried to sell us a newer model and would not give us a price quote until we test drove the car. When we decided to leave, Marion became rude and told us that "We don't need your #@!@# business" and that we were on private property. I would strongly recommend you avoid this dealership with horrible customer service and find a better one in Houston. More