AutoNation Toyota Gulf Freeway

I came into Champion Toyota for an oil change. I was greeted by Jesse. He was pleasant and warm . Told him I needed an oil change. He listened and took care of me. I did not have to wait for a long time greeted by Jesse. He was pleasant and warm . Told him I needed an oil change. He listened and took care of me. I did not have to wait for a long time. A very pleasant experience .. Thanks Jesse. More

Donna is the Internet Director at Champion Toyota. She responded to my internet request with the typical auto reply, but was one of the few to actually follow up soon after. When I arrived to look at the responded to my internet request with the typical auto reply, but was one of the few to actually follow up soon after. When I arrived to look at the Highlander, she had it pulled from inventory, and had the keys on her person. It wasn't the typical car dealership where the salespeople have no authority, and the customer suffers and waits. The drive, etc, was pretty typical, but Donna was well prepared, knew details on the car that showed she had reviewed the Carfax, and service history of the Highlander. When we decided this was a nice car that we would consider, we entered the dreaded "negotiation zone". Donna was very nice, and took all the pressure off. Her sales manager valued my trade very quickly, and came back first shot with a very fair offer. This is unheard of. Most used car managers try to steal the car from you,and put up a nasty fight before offering fair money. I considered the deal, and needed a little more money to be satisfied. her sales manager accepted, and that was that. Nice, courteous, fair, nothing like my previous car buying experiences. By this time, it was about 9 pm. The Finance Manager greeted us shortly afterwards, and ran us through the typical process. I will say that Champion (autonation) has a very advanced way of offering warranties and other things. They have a computer that displays all your options, and is much more customer friendly than the typical experience. Its not a quick talking guy trying to sneak numbers past you. You see everything he is doing, and what costs what. Very cool. I cannot recommend Donna enough. Wonderful person. More

Great service and friendly folks. The prices are pretty good but so are the free cookies. The people there really do take the time to take care of you and make you feel comfortable. I did not get bS'd ar good but so are the free cookies. The people there really do take the time to take care of you and make you feel comfortable. I did not get bS'd around like I have at alot of dealerships. They are straight shooters! More

Jeremy was my service advisor and he was very polite and knowledgable. The staff at this dealer is great and always helpfull. The sales person that I bought my car from took great care of me and was very po knowledgable. The staff at this dealer is great and always helpfull. The sales person that I bought my car from took great care of me and was very polite. When I bring my car in for service, they always treat me with respect and always take good care of my car. More

Came in for some custom work on my car at recommendation of a friend. Was not disappointed. Work was well done, right to my spec (and some of that included special-order parts). I was happy with the va of a friend. Was not disappointed. Work was well done, right to my spec (and some of that included special-order parts). I was happy with the value received and would recommend them. Tony Pereira, the service boss, is especially patient and helpful. More

Kevin is a great service advisor. I recommend him to all Kevin is a great service advisor. I recommend him to all my friends and family. I think he has been at this location for a long time and he is alway Kevin is a great service advisor. I recommend him to all my friends and family. I think he has been at this location for a long time and he is always ready to help me with regular service as well as the occasional breakdown! I will continue to use this dealership. Thanks Kevin! More

CHAMPION TOYOTA CERTIFIED LIARS! I purchased what I was CHAMPION TOYOTA CERTIFIED LIARS! I purchased what I was led to believe by Champion Toyota's web page, and salesman John Nguyen what was a "Certified CHAMPION TOYOTA CERTIFIED LIARS! I purchased what I was led to believe by Champion Toyota's web page, and salesman John Nguyen what was a "Certified Toyota Tacoma". What I actually received for the additional cost of a Certified vehicle was an "AS-IS" used truck. After taking the vehicle to work the night after I bought it, my co-workers popped the hood and laughed when a latex mechanic's glove was tied around the oil filler tube instead of an oil cap. After comparing the included Certified Toyota Inspection report with my vehicle, it became clear that this vehicle had not been "Certified at all. The vehicle failed to meet Toyota Certified Standards in numerous areas; seats stained, cigarette burn on door panel, valet key instead of required master key, large rock chip on windshield, alignment off, transmission shifting erratically, and suspension too soft. To make matters worse, the finance department was just as bad. I was offered a interior protection package at a reduced cost and was still not interested until the finance representative told my and I that the warranty covered rips, tears, cigarette burns, and stains, and that the interior would be replaced if it was ever damaged. After agreeing to purchase the additional $400.00 dollar plan, I contacted the warranty company the following week to get clarification on the coverage. They laughed at me when I told them what Champion Toyota told me was covered. The plan actually covered nothing more than stain removal. I contacted Mr. Nguyen and let him know my concerns. Champion Toyota initially took interest in my problems, and the finance manager agreed to remove the interior warranty from my purchase price. I was then contacted by the service manager, who said he would address all of the issues with my vehicle, and personally oversee another Certification Inspection. I dropped the truck off and left it for three full days. (I was never offered a rental vehicle). When I picked up the truck three days later, the vehicle seemed to be in the condition it should have been sold to me in the first place. However, after inspecting the vehicle further, it was apparent that the front bumper support was missing six fasteners and was held on only by the plastic bumper cover. The alignment was also never addressed as the vehicle still pulled and the steering wheel was off still off center. Although I attempted to resolve this case of Deceptive Trade with the dealer, and Toyota Customer Service, the Sales Manager was unwilling to refund me any of the additional cost for the Certification that was never done. I gave this dealership numerous chances to give me what I actually paid for, however they refused to compensate me for their obvious deception, and incompetence. I would not recommend this dealer to anyone that wants to ensure they are treated fairly, and honestly. This dealer has sunk to a new low in a car buying experience. More

My wife & I purchased a 2011 Sienna from Champion Toyota on February 27th, 2010. Ryan Albritton (their Internet sales manager)worked with us for 2 months as the 2011 Sienna was starting to arrive at dealers on February 27th, 2010. Ryan Albritton (their Internet sales manager)worked with us for 2 months as the 2011 Sienna was starting to arrive at dealerships towards the end of February. I received quotes from another dealer through the Sams auto buying program. Ryan beat the best deal by over $500. He was very professional and all prices and promises made by him were honored exactly as negotiated. He obtained the exact model with the equipment we wanted and even made a repair to our 2005 Sienna at no cost to us and when we went to pick up the 2005 he had even detailed the entire car! If you are looking for a Toyota and want to be dealt with honestly and professionally I highly recommend contacting Ryal Albritton at Champion Toyota at their gulf freeway location in Houston. More

Pros: Well, buying the car was pretty smooth. Good price.Cons: They wouldn't tell me my interest rate until after I spent hours there and was already signing all the paperwork. They gave me an estima price.Cons: They wouldn't tell me my interest rate until after I spent hours there and was already signing all the paperwork. They gave me an estimate on how much the interest rate would be and when I was signing the paper work I found out it was almost triple what they originally quoted me. I decided to buy the car anyway cause I figured I can just get an independent loan later and pay it off. Then, they gave me a "We OWE" sheet that said they would fix my mirrors. I went to get it fixed, they said they need the paper. I asked for a copy. They told me they will call me one the parts come in. I called them a bunch of times and went there a couple of times and they said they are still waiting on the parts. A month later, I call them and talk to the parts department and some guy told me by mistake that they never ordered my parts. They were not planning to fix it at all, they were just hoping I would forget. More

These people do not know what they are doing. Customer service is xxxx poor. Getting someone on the phone is impossible. Having them return a phone call is like pulling teeth. I will never deal with this service is xxxx poor. Getting someone on the phone is impossible. Having them return a phone call is like pulling teeth. I will never deal with this dealership again. I hope you never have to either. I wanted to pay for my car in full. I made a down payment and was told I would be able to pay off the balance through a transfer of funds from my account a couple of days later. The finance person was clueless about how I could set it up with my bank. He just hands me a piece a paper with an account # that he wrote down. Not very official documentation if I'd say so. While at my bank, my representative tells me they need more information. I contact the account manager of Champion's Toyota and she seems to not want to deal with me or the bank. The process took nearly 2 hours to settle. I thought that was going to be the end of it. A couple of days later, the sales rep calls me wondering if I paid. He leaves me 2 messages. I call him and inform him of the transfer. He said he would check on it and call me back. No follow up. I called and left several messages. I called the finance rep. No follow up. I spoke to another finance rep. He said he would check on it and call me back. No follow up. These people suck. More