AutoNation Toyota Gulf Freeway

It is highly recommended to take you vehicle to Champion Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, wa Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, was extremely attentive to my need to expedite the service within my expected timeframe. The service was done to my satisfaction and my vehicle was completed on time as promised. I trust that Champion Toyota on the Gulf Freeway will exceed your expectations. More

I bought a 2012 Honda in March of '13. Now the car I I bought a 2012 Honda in March of '13. Now the car I bought only had 6,000 miles on it and we all know the reliability of Honda's so the car here is I bought a 2012 Honda in March of '13. Now the car I bought only had 6,000 miles on it and we all know the reliability of Honda's so the car here is not my concern. What is of concern is my treatment after my purchase. I paid a "fair" price for my car. No one got a deal not me or them. I paid exactly what the car was worth, even though they acted like I got some amazing deal. They wouldn't even fill up the gas tank for me. The dealer tags placed on my vehicle expired on 5/15/13. I never got my new plates in the mail. I waited, and waited and waited. I even began to search for them. I began to place the blame on the USPS with all the budget cut backs and such I became convinced that they had lost them. After three months someone suggested I contact the dealership to which I said "what? No way would they have them it's been three months and they never called or emailed or tried to contact me in anyway. They're a dealership if they had them they would have gotten a hold of me or just mailed them to me." But at a lose I emailed them. xxx!! they had been sitting at the receptionist for over three months. OVER THREE MONTHS!!!!! Without calling me or emailing me or even saying to themselves "Maybe this guy needs his plate lets drop 'em in the mail for him." I am flabbergasted at the level of maturity from these people. The sales man blames the receptionist the receptionist blames the sales man no one would come out and take responsibility and even apologize. Sure everyone had a big smile on their faces when I bought the car but when I needed someone to stand up and say "hey, I messed up. How can I make it right?" Everyone was sitting on their hands. A smile only goes so far. I will never, ever recommend this dealership to anyone not even an enemy. They are the worst. More

Well I recently took my 2008 Toyota Camry to get it serviced first for a broken brake light and then because my a/c started blowing hot air. In regards to my visit for the brake light I had made an app serviced first for a broken brake light and then because my a/c started blowing hot air. In regards to my visit for the brake light I had made an appointment the day before my visit, came in the next day and still had to wait two hours! How long does it take to change out a light bulb? I hear a joke coming on lol. Later on I started having problems with the a/c, took it in immediately and was told that it would be almost two hundred dollars to get it checked! I felt this was priced way too high, but I was desperate considering it was a hundred degrees outside and I have two little girls who would be miserable riding around. They couldn't find the problem even though I again waited for two long hours. My service advisor told me that I would have to ride around for a day or two because the mechanics put blue dye in the car so that they would see exactly where the leak was coming from and that she would credit me back the price for the test when I got it repaired. So I was sent home with a tiny bit of freon that ran out immediatly and unfortunately happened over the weekend so I had to wait til Monday. I take it back in after looking for the same service advisor myself since hardly anyone comes out to greet you and ask if you need help. So she told me to wait and I did. After some time she came to me with the work order and showed me the price and what was going on. She told me there was a leak in the evaporator and I saw that it would cost me over fourteen-hundred dollars for parts and labor. I asked her how this could happen and she says that when the car starts aging things like this happen. The car is only four and half years old! So I guess it's true that once a warranty expires the car becomes a piece of junk. Well done Toyota! I told her I could'nt get it fixed at the moment for the obvious reason of a ridiculous price and was sent home with no extra freon and out two hundred bucks since I opted out of the repair. A couple days later I did some research on the cost of the actual part and it comes to no more than one-hundred and thirty dollars! Seems like they are making more money than should be allowed! I also saw another mechanic for his opinion and he saw no traces of the blue dye that the mechanics supposedly put in. He also was surprised that there was absolutely no air pressure when he checked my a/c. He told me this is highly unusual and that there should at least be a small amount of pressure even if I have a leak somewhere. Well it's sad to say that I was not totally surprised when he told me this. Toyota will not be getting my business anymore! More

I spent 4 hrs just for oil change and checked the noise which can be found by other person for 1 minute, but he charged me around $150 just for finding the source noise from the water pump and took 3 hours which can be found by other person for 1 minute, but he charged me around $150 just for finding the source noise from the water pump and took 3 hours. It is so ridiculous. More

Javon R. Was very helpful & friendly made everything very easy. Chris was also very friendly. If i have to do if over i would go to see them. very easy. Chris was also very friendly. If i have to do if over i would go to see them. More

It was a pleasure to working with Vincent Nguyen. He have help me every step of the way. I would definitely recommend new buyer to buy from him. Again, many thanks and keep up the good job. help me every step of the way. I would definitely recommend new buyer to buy from him. Again, many thanks and keep up the good job. More

Although the representative was nice enough, I got the feeling that he was not as interested in pleasing a customer who was purchasing a cheaper, used vehicle. Also, the day after driving it out of the lo feeling that he was not as interested in pleasing a customer who was purchasing a cheaper, used vehicle. Also, the day after driving it out of the lot, the check engine light came on. Overall still a good experience and the vehicle seems like a good purchase, but I personally would not recommend this dealership to used car buyers. More

Always have Kevin Stringfellow as my Service Advisor for my wife's 2005 Corolla, my parent's 2011 Corolla, and my 2005 Matrix. Why? I trust him. my wife's 2005 Corolla, my parent's 2011 Corolla, and my 2005 Matrix. Why? I trust him. More

My overall experience with Autonation, Champion Toyota was amazing! My husband did everything over the phone with the internet manager, she was awesome! When arriving at the dealership, it was very welcom was amazing! My husband did everything over the phone with the internet manager, she was awesome! When arriving at the dealership, it was very welcoming & the employees were so helpful; such a great atmosphere. I was directed to the internet manager & she introduced me to the salesman taking care of my purchase. They had my vehicle ready for me in their glass garage! They showed me everything about the car & hooked all my stuff up for me. It was an amazing experience with the friendly staff & awesome service they provide!!! My husband purchased his truck from Champion Ford & that is why we choice to call Champion Toyota, we are from Louisiana & Champion is worth our time to drive!!! We recommend Champion to anyone who would ask us about purchasing a vehicle!! More

My car-purchase experience with Mike Smith at AutoNation Toyota on the Gulf Fwy., was very pleasant; the dealership is very nice, ample, well organized, with good facilities and "extras" for the customers i Toyota on the Gulf Fwy., was very pleasant; the dealership is very nice, ample, well organized, with good facilities and "extras" for the customers in the waiting areas. Mike is very knowledgeable of what he is doing, he knows the products he's selling; he explained to me every detail and answered every question I asked. During the purchasing and negotiating process I didn't feel the "pushing" to do things you don't want to which you feel at other dealerships or from other salespersons; Mike was very professional and we were able to reach an agreement in just a few minutes while talking about the different options I wanted to have in my vehicle. He always kept me updated on my car's arrival and the delivery process was on time, agreeable, accurate and with no surprises. I am very happy with my new car and I am very grateful to Mike for making my car-purchase process a fast and an outstanding experience. Thanks Mike!!! J. Alvarez. Houston, TX More